Verbal Concepts has been a life changer for our family. We have identical twins, both with low…read morefunctioning autism and spend most of our days in and out of therapy practices. When it came to their ability to speak, we told to hope for the best, but we needed to be prepared that our twins would be non-verbal for life. We came to Verbal Concepts with our twins 9 months ago, and now, we are hearing letters, numbers and even songs. I didn't know that my twins loved music! I can't say enough wonderful things about Verbal Concepts and their staff! Our boys love going every visit and come back each time with something new they can say and do. Amazing!!!

From the owner: Pediatric Speech Therapy Servicesread more

We've seen incredible improvement with our son since starting at Agape speech, and it instantly…read morefelt like home. The staff is exceptional--friendly, knowledgeable, and always providing valuable feedback and tips to support our little boy's success. He loves it so much that he gets upset if we even drive by without stopping! Highly recommend!

My daughter absolutely loves coming here! She gets so excited every time she realizes we're going…read moreto speech today. All of the therapists are so kind, patient, and really make her feel comfortable. It's been amazing to watch her grow and make so much progress while actually having fun. We're so thankful for everyone at this office -- they've truly made a difference for our family!

Nice staff, so far so good. My Childs testing was flawless her therapist is gentle and patient.read more

I'm extremely disappointed with the customer service and scheduling process at this office. When…read moreyou're dealing with children and therapy services, communication and organization are critical, and unfortunately that has not been the experience here. Scheduling has been difficult and unorganized, and it often feels like the needs of families are not being prioritized. Parents already have a lot to manage, especially when advocating for services their child needs. A smoother and more supportive process would make a huge difference. I truly hope the office works on improving their communication and scheduling systems for the families they serve.

Basically charged over $300 to take a metal tool to dig in my already irritated ear, no xray to…read morecheck for the real problem, wasted time after waiting over an hour. At least they validate parking ‍

Do NOT waste your time and money with this unprofessional office! I cannot STAND doctors and…read moreoffices that have no regard for their patients, our time, and money. TWICE I was supposed to have balloon sinuplasty procedure with Lisa Perry-Gilkes and TWICE they messed up. I've been trying to have this procedure done before the year is over as I have reached my deductible and OPX with BCBS for this year so everything is free for me until 2022. My allergies have gotten worse causing me terrible sinus pressure and pain, chronic sinus infections, ear pain, etc. I had one of my sinuses done with a different office already. The first time I ended up canceling because I ended up in the hospital extremely sick. When I got out I tried scheduling again and the woman that was supposed to put me back on the schedule never did nor did anyone ever contact me about it. Come to find out she quit and that's why. I called requesting to speak with the manager (can't remember her name but I have spoken with her before) that is over the office about that issue. I could never get in contact with her which is a MAJOR issue with this office and alot of their negative reviews confirm this. You have to call MULTIPLE times to speak with management and they'll lie and tell you they'll call you back and never do. It's a game of phone tag with these unprofessional clowns. So I scheduled again to go in for another suspected sinus infection but again to have the balloon procedure. Drove all the way there in the rain (15 mins so not bad), waited an hour and a half, only for the rude front desk woman not tell me Perry was running late. I asked the woman multiple times what is the hold up but she wouldn't tell me or even give me an estimated time of how much longer. Everyone that came before and after me, including the woman that had been there 2hrs, were seen and left. I think Perry was deliberately making me wait. I walked out and I again called and attempted to speak with the manager about that but they wouldn't get her on the phone. A few weeks later I ended up speaking to Kacey Phillips who said she was the director of the surgery department/facility and you couldn't go higher than her. I told her what happened but that I wanted my gas money reimbursed for my time wasted. If a patient is running late they have no problems refusing to see you or will charge outrageous fees for late or missed appointments and even appointments not canceled "on time". When you call the annoying automated lady tells you to show up on time so doctors can spend enough time with you lol. They don't show you the same courtesy they demand of you. That morning "Dr" Perry made a woman wait over 2hrs to be seen and another patient was turned away for not having her insurance card and it was an allergy injection visit. The patient drove from Jackson but front desk chick didn't care. After that patient left I still wasn't called back and I got tired of waiting and walked out. Kacey, at the time was nice, explained one of the girls was no longer there, apologized, and asked me to give them another chance to make it right. Stupid me did and I went to that bogus nurse visit. They were supposed to call me back about medications for the procedure after I went to my pain doctor. They had Ashley call me to tell me Dr.Perry wasn't going to perform the procedure and that it's better if Dr.Livermore does it under general anesthesia. At first that's what I wanted but decided to just do it in the office and get it over with. FYI I've already had one sinus done and it wasn't bad. It's just weird hearing your bones crackling as they break them. Plus I have anxiety but you are given anxiety meds as part of their med combo they give you. Anyway I told Ashley no and I am NOT consenting to a surgery under general anesthesia and have to go through the whole process all over. Meeting with a new doctor and one that has bad reviews, having to have another nurse visit, do a hospital pre op, etc etc. It would just unnecessarily prolong it into 2022 and it wouldn't be free anymore. I called to try and speak with Kacey and she never returned my call wasn't surprised. I sent Kacey an email a week ago and she ignored that as well. Yesterday they had a 2nd woman in Dr.Livermore's office call me to schedule the surgery. I again told her no I am not wanting to go under general anesthesia and that if Dr.Perry doesn't want to do the procedure then she needs to have the overies to call me and tell me and stop wasting my time. The woman said she would find out what is going on and call me back. Not expecting a call back given their track record. I spoke to Livermore's surgery scheduler Latisha a week ago and told her the same thing. She said she would have Ashley call me but of course she never did. I am DONE with this place, their incompetence, and unprofessionalism. I'd advise others to run away and not do business with this awful establishment and Dr.Perry.

We have been working with PediaSpeech for a little under a year and absolutely love it! Kayla is…read morephenomenal. We have seen such an improvement in Logans speech development. Each session is really fun and engaging!

My son saw Kayla for over a year and a half. When he began, he had significant articulation and…read moresyntax issues. Now his speech is within normal range, with no noticeable issues at all. Kayla made each session fun and kept him engaged. She did a wonderful job! I highly recommend her and PediaSpeech to anyone looking for an SLP.