This is my 2nd time using them. They are incredible. I receive the best services from them. If you…read morewant your carpet to be clean your house to smell.Well, the service to be great.This is the company to go with. Datwone is the best. Love this young man

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

WOW! WOW! WOW! I wish I had some pictures to share of how my shower looked BEFORE, and NOW! Oh my…read moregoodness!!! I can't believe how great my shower looks!! The technician, Chris, rocked it!!! No more icky brown goop, no more soap scum on my tile, and no more stuff on my glass shower door! It literally looks like a new shower! When Julie quoted me the price, I had a little sticker shock. But decided it had to be done, and I'd read their reviews, which were good, so I sucked it up and said, "let's do it". Chris showed up on time. He was super fast! And the job was excellent! If you've got caulk and crap breaking up around your tile, and goopy stuff that just won't come off no matter how hard you clean, call these guys! Seriously! Worth every penny!!!!!

New owner and the quality has gone downhill dramatically. They went from a company I recommend to…read moreone I'm sorry to have worked with. If you need floors polished, they're fine, but I would recommend using anyone else for showers. The owner said everything was fine. I sent him photos and he sent the same person back. They couldn't do anything about mildew, so I cleaned the grout on the floor before they sealed it. Looks like they put black marks on the white tile on the walls while scrubbing, and they didn't clean the grout. Worst part, is it seems like they're trying to do a good job, but not able to achieve it. We we used them 6 years ago we were thrilled with the results, but stay away if you want tile and grout work.

If I could give more than 5 stars I would. Not only were they Covid aware and always wore masks…read more-properly, they did an amazing job on my 700 sq ft of rustic travertine floor! Steve is personable, attentive and professional. His crew, Will and Andres were artists! Not only did they restore my floor to how it looked in the showroom they painstakingly and meticulously re-colored all of my large, rustic edged grout on their hands and knees. They were a pleasure to work with. My pics say it all.

We were referred to Steve at Stonewood from another company as they were not able to clean our…read morebrick pavers in the kitchen. Steve came and gave us a bid explaining what his team would be able to do. Andres and Omar came on time and immediately got to work. Our brick floors were cleaned and sealed. They look fantastic! The job was done in a timely manner and they explained what product would be best to clean the floor from today on. I am a picky person and would definitely recommend Steve and his company. Jo Ann S. Woodward , Houston Texas

I needed to repair the tile in my tub surround due to a poor installation job several years ago by…read moreanother contractor. Billy was able to pull out the tile, replace wood and cement backer board, replace the niche, and reinstall with new tile that fortunately was still being sold. The job was tedious, but he put in two long days to get it done. Looks nice!

Matt and his team just completed a few grout jobs in our home, from renewal to complete retile and…read morehave done an amazing job! The communication was great, they're reliable, decent pricing, and the products used have been top of the line. Will definitely keep their number in my Rolodex for future work. Highly recommend! (Will add photos to post soon)

I had 2 couches steam cleaned. They did a great job!!! On time and were neat and professional.read more

Great job at an affordable price. Cleaner showed up on time and the quality of work was superb. I…read morewill hire them again.

Called on Sir Grout for resurfacing, polishing and sealing. The company offered free estimates with…read morea consultation that took approximately 30 minutes. Scheduling the work took a little longer than expected but I assumed they are busy. The technician that completed the job was very meticulous in preparation to ensure that no cabinets or appliances were damaged. I was impressed with the final product and would recommend their service but the cost may give you pause.

Jose recently regrouted and sealed our custom shower area, including the curved glass block wall…read more He did an amazing job. It looks better than it did originally. The biggest surprise is that he cleaned up all the fine dust afterwards. The job was superior and we would not hesitate to recommend Jose with Sir Grout to anyone that needs any regrouting and sealing application. We wish he had done this when we first redid the shower. Could not be more pleased.