Silvana Vengochea I want to start by saying you have significantly impacted my physcial, mental &…read moreemotional wellbeing. I have spent the last 2 years growing my hair out, doing scalp oil treatments, microneedling, hair treatments, no heat, no blow drying, filtered shower water, you name it. TWO YEARS OF DEDICATION!! Then you come along & in less than 24 hours you manage to absolutely detroy everything I've worked so hard on for the past 2 years. You lied to me over & over & over again during the Premiere Beauty Show. I asked you several times about the integrity of my hair & if my hair could handle the multiple processes you were doing. You assured me my hair was still healthy & nothing was wrong. Those were all lies but I think you knew that already. I have been crying every single day since the hair show. I can't look in the mirror. I don't want to even touch my hair because it feels like a brillo pad. My hair is BREAKING OFF AT THE SCALP. So, let's go through the chain of events. You put bleach on my hair for well over an HOUR with zero cares about the wellbeing of my hair or my scalp. You then dye my roots & tone the rest of my hair. At that point my hair should of been left alone but NOO you decide to have someone else who had no idea about the correct formulas put more color on my roots. You shouted across a crowded room expecting your ASSISTANT to hear you & make the correct formula. The color started to burn my scalp due to the over processsing. Then YOU decided to slap MORE BLEACH on already compromised hair & leave that on for 15 more mins when honestly all you needed was a clear with 10vol or 20vol to lift but YOU chose bleach the most damaging, but I digress. Then you added more toner & used non stop heat on it. Once I got home & saw the damage I was absolutely horrified to the point of severe depression & not eating for several days. Over the past month, my hair, no matter how delicate I am, is breaking off at the scalp. The entire front of my hair is orange and broken off at the scalp. I had burns on my scalp, ears and back of my neck. Your negligence severly injured me not only physically but mentally as well. Not to mention my agency is LIVID after what you all did to my hair. I'm a signed model with two different agencies that I can no longer work with until my hair grows out which will take a minimum of 7 months to two years and it's hair show season! I've already lost out in $10,000 worth of bookings. You were reckless, careless & aggressive with my hair, scalp, head & neck. Don't even get me started on the fact that it's summer in Florida & I can't even go to the pool because of the chlorine and my hair. What you did has severly negativity impacted my life. Who does this to someone? Like, honestly? What were you thinking? This isn't 2010 you can't destroy someone's entire head of hair that they use to make a living with and just run off to Miami like nothing ever happened. The internet and social media exist now. You out of all people should know once you damage someone's hair to this extent it's extremely possible that my hair will never grow back the same as it was. The beautiful wavey natural texture to my hair is now gone and it's very possible that it will never come back now. I have nightmares about what happened & I don't want anyone to touch me ever again. Which means I don't even know how to think about fixing this because I don't trust a single soul to touch me ever again. My hair needs a full blown color correction because of you which I can not afford. Oh & the hack job of a hair cut is the icing on the cake. You should lose your hair license. To be honest if I have anything to do with it that's exactly what's going to happen to you. I hope it was worth it.
For context the pictures where I am wearing a pink sweatshirt, that was my hair before. As you can see my hair was LONG thick and beautiful. The other photos are the current condition of my hair. The blue texts are my responses to what Silvana said to me regarding my hair and what she had done done it. Silvana's texts are in grey.
Services
Shampoo & conditioning, Blowouts, Haircut, Balayage
Hair type
My hair was long down to my mid back. Brunette and pretty much all one length and one color. My hair is now completely fried off, cut up to my shoulders and broken everywhere. The color is muddy with yellow and orange highlights. It's horrendous