Decided to try Diva since my normal nail salon was closed and I really needed to get them done before going away for the weekend. 3 of us went to get gel manicures, and we called before going to make sure they werent too busy, they told us to come on in. We walked in and saw 2 nail techs, one busy and one free. After she wrapped all of our fingers, 2 customers walked in with appointments for 5 minutes after we arrived. They asked if there were more people working, no, just the 2 for the 5 of us who were told we all could have our nails done. Id rather come back when they have time. Since our nails were already wrapped, we didn't say anything. They sat the 2 customers in pedicure chairs and tried to get us done in 10 minutes. The nail tech who was free did my sisters nails in 10 minutes or less, barely soaked them or touched them. basically just a bad polish change. Hers are messy with lots of dry skin and lack of care. Also, it has been less than a week and 3 are peeling. Then she moved onto me, asked where my normal nail place was because I was new, then said they did a bad job and my gel was too thin. Kinda rude considering they looked better than any of ours turned out. Whatever, she rushes through mine barely touching a file or cleaning them up, they come out spotty and messy, 2 have marks on them somehow. They needed another coat at least and some more drying time. So she finishes mine, and moves onto our last manicure. During this time, one of the customers with the appointment had been making faces/comments during her pedicure and leaves without her manicure, because they were "too busy", but you could tell she was looking for an excuse. So now, they have noone waiting, so she takes her time on our last persons manicure. She did them better, spending more time before and during the manicure. During this time I show my nails to the other person we are with, and she says how bad they look and the 2 marks are very noticeable. I typically do not say anything and figured noone would notice the marks, but am getting sick of paying for nails and them coming out bad. I decided to speak up and ask her to fix the nails that were marked. She went to "fix" them, by adding another coat. Now since my nails were already uneven, they look even worse in different shades. She put another coat on them, saying how they needed to be even. This was nice because I didnt even mention it, and she said oh no problem about the marks on the nails. I began to think she cared about how they looked and was feeling better. Wrong, because after the added coat they became bubbly and looked like I had painted them drunk. At this point, they looked too bad for me to ever walk out of the salon and keep them on. The girl I was with came over and said oh what happened, the nail tech said oh they look good, I said no theyre very bubbly, I have never seen them come out like this before. She then tried to convince me they looked good, saying no hunny they look really good they look fine i dont know what youre talking about, since it was getting close to 5 and she said she had somewhere to be. Fine, but dont accept clients if you dont want to do the job. I said they do NOT look fine, so then she got nice because she already told us she wants us to leave our old nail place and start going there. She said oh i dont know what happened that has never happened to me before, im so sorry, i'll fix it, i don't know why they did that. She continued to apologize while fixing them. Weird, because 2 minutes ago she said they looked great. So she took off a few coats with a tool then said she would put one over the remaining gel and they would be fine. This did work, however during this process she was being aggressive and ripped one of my nails right in the middle. She ignored this but it was ripped halfway across, OW, and I knew it wouldn't even last the day. I told her she ripped my nail, and she didn't respond just put dip over it so it wouldn't break. fine, but she left the dip how it appeared so now my nail isn't shaped right and is bulky. overall, she could have gained 3 regulars but was switching between being rude or apologizing, and rushed, leaving us all unsatisfied. None of our nails came out looking great, not to mention how she didn't touch them before so theres dry skin and they need to be filed. read more