I've been to this location a couple times now and have always been happy with the results. I've…read moremade appointments as well as walked in, and every lady there is so wonderful, making the pain as minimal as possible. Customer for life.

I have been going to the Oak Brook Terrace Waxing the City location since it opened. Over the past…read moreyear or so, I've noticed a general decline in the overall experience, but I continued going because the location is convenient when I'm already in the area running errands. After what happened today, however, I will not be returning. I came in today, September 30, around 10:20 a.m. in the pouring rain for a simple lip wax. I apologized for being 7 minutes late. The front desk employee immediately told me, "I'll take you this time, but next time I won't." I said I understood, but mentioned that I thought there was a 10-minute grace period. She corrected me and said it was actually 7 minutes. I pointed out that I was, apparently, still within that window. Her response was visibly irritated. Then she asked me to complete a customer profile form. I explained that I had been there within the past few months and asked whether I really needed to complete the entire form again. Her response was essentially, yes, this is what you have to do, which I found odd, but I started filling it out. I then said I needed to use the restroom quickly and would finish the form when I came back. This is where the interaction became completely bizarre. She told me, "We don't need to wax you today." I honestly didn't understand what she meant and asked her to clarify. She then indicated that I didn't need to fill out the form and didn't need to get waxed there today, in a tone that felt like she was refusing to provide the service. She also mumbled something under her breath that I found derogatory. At that point, I said, "What is your problem?" I explained that I had a pedicure appointment immediately afterward anyway and would simply have the service done elsewhere. I then asked for her name because I intended to contact corporate about the interaction. Instead of simply giving me her name or allowing me to leave, she told me I needed to leave and picked up the phone and said "I'm just going to call the police." Yes -- over a customer asking for the employee's name after an uncomfortable interaction about a lip wax. I remained at the front desk and told her that I thought the response was completely extreme and that I would be contacting corporate from my car. I left, contacted corporate, and also contacted the local non-emergency police line to document what had happened. I was told they would conduct a wellness check at the business. I am still genuinely confused about how a routine waxing appointment escalated into this. I have been a customer of this location for years, and I have watched the experience decline, but today's interaction was on an entirely different level. There was no reason for the interaction to become hostile, and certainly no reason for a routine customer-service issue to escalate to the point of possible police involvement. I would strongly recommend going to the Elmhurst Waxing the City location instead. At this point, the convenience of Oak Brook Terrace is not worth the headache. Management/corporate: I sincerely hope this interaction is reviewed, including what happened at the front desk and why a customer who was simply trying to clarify the situation was treated this way. What should have been a five-minute lip wax turned into me leaving in the rain, without the service, after having to make two separate calls to report what happened. Absolutely bizarre.

Deserves no stars. My story is simple. I was recommended by a friend and booked my appt though…read morestyle seat. I accidentally booked for the fifth and not the fifteenth, however I noticed that she had slots open for that whole day and well into the evening. I immediately called to switch the day and was told that she was keeping my ENTIRE $30 and if I moved my date I would need to pay ANOTHER $30! No services rendered, to a first time customer! She stated that I'd taken up a time slot, however she was completely free for the rest of the afternoon! Of course she immediately lost me as a customer. She was so absolutely nasty and rude I couldn't imagine letting that type of negativity TOUCH my eyebrows! You do not run a successful business by scamming people, no matter how talented you may be. And please remove the awful pics showing the genitals of clients! It's disgusting!

I came from the East side of Chicago to have my lashes and eyebrows done and I must say JuJu did a…read morephenomenal job! I am feeling myself to the tenth power and the atmosphere is so calming and relaxing... I HIGHLY RECOMMEND Beyoutiful Kisses Studio and will be back soon

I used to go to this salon with the prior management, and it is so different now. So professional…read more I had minimal discomfort. I was really scared to return. I guess with new management things are being run differently and waxing techniques are improved. I had Amber and she was absolutely awesome. I had minimal pain, redness, and honestly it was kind of fun. I will def be going back monthly and won't be stressing the entire day

Great place for Waxing. I recommend Corrinna. She is very professional and makes you feel calm…read moreduring services. The atmosphere is calming, safe and very clean. Friendly staff. This place is awesome.

DANIELLE IS THE ABSOLUTE BEST!…read more seriously though... I am usually super particular about my eyebrows ( who isn't) and every time I go see Danielle she does a wonderful job. If you haven't gotten a wax or facial from her... you're seriously missing out! Super accommodating, friendly, informative, and fun! Can't beat it! Looking forward to my next appointment!!! This lady rocks!

I came to Fabulous skin for the first time this past week and since then, I've been receiving…read morecompliments about how my skin is now vibrant and glowy! Danielle booked me in last minute and I could not believe how my skin felt following my facial. She took the time to walk me through my new skincare routine as well as explained how I can improve the complexion of my skin. The facial itself was very relaxing and it included a shoulder/decollete massage. I can't wait to go back!

Kara is fantastic. She gives the proper facial for my skin needs. It's so relaxing and…read moreregenerative. I can't say enough about Kara.

Kara is so quick with her waxing and I appreciate that! She makes getting your back waxed so easy!read more

I really, really love going to Patrice!! Last night I had the opportunity to try out two of her…read morenewer services - Sleek 3D Brows and Lash Lift. All I can say is WOW! I have had major eyebrow issues for years and cannot grow them in for anything. Now they are full and don't need to be penciled in at all. This morning was my first day with it and my makeup routine took literally 5 minutes because my lashes and brows were done! I couldn't be happier and look forward to seeing Patrice again soon!

Can someone please tell me how to get in touch with these people? I purchased a Groupon a few…read moreweeks ago and called them last Tuesday to make an appointment. TWO DAYS LATER, someone called and left a voice mail message. I returned the call - NO ANSWER, just a machine. I left a message and no one has returned my call. Trying to reach Groupon, but no luck. What kind of business is this???

Review for Isabel - European Wax Center, Hillside, IL…read more I have written many reviews before, but none as important or personal as this one. On Tuesday, September 30, 2025, I came in to see Isabel at the Hillside European Wax Center. She had no idea at first what I was going through -- I had just experienced the unimaginable loss of my mommy, sister, and brother-in-law in a tragic murder-suicide that happened right in the community where she lives. During my appointment, I received a chin wax, eyebrow wax, and tint in preparation for the funeral for my mother and sister on October 4, 2025. I broke down crying as I shared what had happened, and in that moment, Isabel showed me a level of kindness and compassion that went far beyond anything expected in her profession. At the end of my visit, Isabel gave me what I believe was the amount she had earned in tips that day to help me in any way she could. It was an act of pure selflessness -- something I will never forget. In a world where genuine compassion can be hard to find, Isabel's actions reminded me that there are still truly good-hearted people out there. What she did went far beyond business -- it was deeply personal, and it touched my heart in a way words can barely express. Thank you, Isabel, for your kindness, empathy, and generosity. You didn't just provide a service that day -- you gave comfort to someone who desperately needed it. That visit will stay with me forever.

I've been to the Hillside location a few times. I've been fortunate to catch them during training…read morefor complimentary services. My trainee was Gabby/Gabriela. She was great! She was quick and precise, also, very personable throughout the waxing. She will do great; I believe she will be at the La Grange location.

Gabi is the best waxer I've ever had. I highly recommend her. She's thorough and cares about her…read moreclients' comfort .

My first time at EWC and I was extremely happy! I've gotten plenty of waxes in the past at spas or…read morehair salons with waxing services, and this was by far the quickest and most professional wax I've ever received. Heaven was amazing!!!!! Highly recommend waxing with her. Got full legs and bikini and felt very comfortable the whole time. The whole thing was done in 50 minutes. Also the least painful wax I've ever gotten. Heads up, no disposable thong provided. Overall very great experience and I will definitely be coming back!!! Edit: went back and had Jax do my full arms. Highly recommend booking with her too!!! Very professional, sociable, and kind.

Amazing service! We got the back attack and added a head massage. This was one of my favorite…read moremassages of all times, namely because of all the added little details! The beds are warmed! They put warmers on your neck and your head. The scalp oil smells absolutely incredible! And the massage was great! I was perfectly ready for a nap afterwards. Thank you for the relaxing experience!

I had a massage last week for our hour and a half now I got one for hour. I was very disappointed…read moreso that that is not what I wanted.

I chose Spavia Elmhurst after doing a lot of research and being willing to spend extra for what I…read moreexpected would be a high-quality, relaxing massage. Unfortunately, it ended up being one of the most disappointing spa experiences I've had. I booked a 60-minute deep tissue massage with the scalp oil and Hypervolt add-ons. Neither add-on was performed... my scalp was never touched and no massage gun was used though I was initially charged for both (they were only refunded after I reached out). The massage itself felt rushed and incomplete. Most areas of my body were barely worked on, and I left still in pain. When I got up, I noticed the digital wall clock in the room had been partially covered with a towel.. specifically, only the minutes portion was covered. I later realized the session had ended about 5-10 minutes early. Management later claimed that covering the clock is standard practice for guest comfort, but that explanation does not make sense. The clock was not bright at all, and there was a much brighter light left on in the corner of the room the entire time. If a digital clock is supposedly too bright and distracting, then it would make more sense to use a standard wall clock or not have a visible clock at all. Partially covering only the minutes, the part that tells you exactly how much time is left... felt like a very shady business practice rather than a comfort measure. I was also told afterward that my massage was shortened because I arrived late. However, when I checked in, the front desk assured me they were able to push my appointment back and accommodate me so that I would still receive my full 60 minutes. At no point before or during the massage was I informed that my session would be cut short. Letting a guest believe they are getting their full service and then ending early without any communication feels unprofessional. When I contacted them about all of this, the only thing offered was a complimentary add-on for a future visit. but only if I book and pay for another full-price massage. After already spending over $220 and being this unhappy, I don't find it reasonable to be asked to come back and spend another $200 just to receive a small add-on for free. A partial or full refund for the actual massage would have been far more appropriate. I have since been ignored. Overall, this experience did not match the premium price at all. I left sore, stressed, and disappointed. I would not recommend Spavia Elmhurst based on this visit.

Got a very last minute appointment for a facial, easy parking in downtown Elmhurst. So impressed…read morewith the aesthetic and cleanliness of the spa . Hygiene is very important to me along with the services. Caroline in the front helped me get an appointment and I got a new customer discount as well with my treatment. I got the oxygen facial it's different here but esthetician Tarin was excellent and very good. I will be back again!highly recommend!!