This company changed my life I own a condo and for years took out a condo policy for no reason. My condo association has a policy with lenders name on it. Allstate condo policy same. They kept rejecteming the proof until I was forced into bankruptcy. Lost my fiance lost my job ..... I do stand up comedy now traveling the world telling people my true Ditech nightmare in life . If they did not steal from me my life would be so different today. I lost my college dream kicked out of school when bankruptcy started legal fees are not cheap. Ditech you will never be forgotten world wide read more

Seeking unethical business practices and consistently lousy customer service from your lender? Call Ditech. After years of horrendous dealings and being raked over the coals every chance they got, I finally paid off my loan. Breaking free from Ditech feels like getting out of an abusive marriage. To rip me off one last time, they extracted a final PMI payment out of my PAID OFF loan. So I call to inquire as to how they justify taking PMI out of my overpayment check and the pathetic answer I got from the rep was that was what her supervisor said so. I am so done fighting these criminals, I can't bring myself to call again. They can have the lousy $73 if it means I never have to deal with this repulsive crooks again. You'd be better served getting your home loan through the mafia. read more

DO NOT USE THEM FOR BUSINESS!!! sounds CRAZY but its an entire group of lies! Jeffery was my first contact with the company.... He told me roughly just under 3k for ALL fees to close. almost 9k later we closed. If it wasn't for my wifes need for a pool. i would have soooooooo backed out! once i called him and asked what the deal was.. he had NO answer... his answer was "sir maybe we should talk later when you cool down" all he did was try to back peddle from his LIE. Denise is another part to help the lie get longer. once we closed THE DAY AFTER i had 3 txt (from numbers that wont answer and werent 1800#) asking if im ready to sell my house!!!! i JUST spoke with denise to ask WTF and her answer was "i cant answer you if i dont know who im speaking with" I JUST SPENT NEALY 9K WITH U FOLKS .. idk why she needs my name to answer if they sell your info after the fact. DONT USE THIS COMPANY!!!!!! read more

If you have an alternative, Take it. Through a series of events, we fell short on our mortgage. We contacted Ditech for options, and they told us they wouldn't take any partial payments. They also said we could apply for a loan modification with a form on their site. We did this. We faxed them reams of personal data. We waited. Several weeks pass, no reply. We follow up, and they tell us that we used the wrong form. We try again, with the right form. Fax it to them (because it's the '90s still apparently), and get a confirmation. Same again: we wait, no response, and eventually we contact them, they claim it never arrived. Also, foreclosure is imminent. So, I hit up the Consumer Finance Protection Bureau to see if they can do anything. They pass the complaint on to Ditech. A few weeks pass, and Ditech says they were missing some info in the paperwork (which had allegedly never arrived), and that they'd contact us to get those details. In the meantime, the foreclosure process would be on hold. Guess what never happened? Guess what's still going forward? Correct: We still have heard nothing on the loan modification we started applying for over a year ago, and we're at risk of losing the house. So, again: If you have an alternative, take it. read more

Recently my home mortgage was sold by the lender to DiTech. The transfer process is usually a nightmare. Especially the first month or two. MOST lenders do not have the staff to handle the volume of new loans and there are long waits. Th first month following my transfer there was a problem with setting up the on-line account. I suspect because soooo many people were trying to do the same thing. Which was to be expected. I had to call the customer service line, on a Friday night, at 9:00 p.m. Much to my surprise there was a minimal wait on the phone (less than 4 minutes). To my further surprise, the customer service representative that I had connected with was pleasant, knowledgeable and patient. He walked me through everything in short order.....way to go and kudos to him (I wish I could remember his name). read more

Avoid at ALL costs. Do NOT do business with Ditech. Do not seek loan originations. Do not expect good customer service. If your mortgage is sold to Ditech, that is a really good indication it is time to refi and get away from them. Ditech doesn't offer decent customer support at all. Their accounting for money you send them is deplorable. They can't tell you from day to day what your actual balance is. Their reps are rude, unfriendly, unhelpful, and way overpaid. I cannot express adequately the level of dissatisfaction I have with Ditech. I am not being foreclosed on. I am not late on my payments. However, they have mismanaged my payments and my accounts and have made getting it all straightened out a nightmare. You rarely have to deal with loan servicing companies. It's something you should never really have to think about. However, when there is a mess, Ditech turns a simple accounting problem into a nightmare beyond all reasonable proportions. I would choose "be afraid, be very afraid" for the rating, but the lowest they have is "Eek! Methinks Not". read more

We paid or mortgage on your website and you're not reporting it paid! I called your customer service line and spoke to a Esmerelda who was horrible to deal with. Please fix this immediately! read more

Incompetent, unethical, dishonest. My mortgage was sold to the company and I've never had a worse experience with anything in my life. Please don't willingly go with this company. read more

The Attorney Generals for 14 states have opened investigations into DItech Mortgage. Every state's AG offers an online complaint form. The more complaints each AG receives, the more time the office will spend investigating Ditech. read more

completely fraudulent and now bankrupt they abused your escrow amount raise your insurance by triple they have been over billing me for years my payment started at 635 is now over $800 they do not respond to any of your request they just keep sending you a letter saying they're looking into it and they do nothing read more

WORST COMPANY EVER! I had the unfortunate experience of having my mortgage sold to Ditech. What a bunch of uneducated assholes. First they don't let you set up auto pay. Ive called the past three months in a row with no help. When you do finally get someone on the phone, they sound like a highschool kid who couldn't be bothered to help you. There is no physical way to actually pay your bill that doesn't involve a fee. HELLO this world is going green, who sends paper checks anymore?? They refuse to credit you even tho it was their fault you couldn't not pay your loan. They have yet to pay my re taxes. Its always late and only paid after weeks of haggling on the phone. I cannot wait to refi so I can get away from this horrible company. read more

Can someone answer the phone??? I've been on hold for literally 41.50 minutes and that's just this time. Last time i called i was on hold for over 35 minutes so i hung up and that was during regular business hours. I would've hung up if it was not important but obviously i need to talk to some one there!!! read more

ditech Home Loans - At top left is time frame so far!!! - Mortgage Brokers Near Me - Fort Washington, Pennsylvania

Oh my gawd, where do I start...usually, you set an auto-pay and forget about it. No, not with this mortgage company. Firstly, I have done impound accounts before and previous banks have usually covered all the tax and insurance payments. Why is it so hard for Ditech, I will never know. Not only do they not communicate, but I always have to call in and talk with a rep to find out. Another time, I tried to pay down and they screwed that up. I called in and ask why my payment did not post. The rep told me there is another process to pay down. WTF?! They can't even calculate payments, then they shouldn't be in this business. They had to mail a check to me, which of course, I never received. I had to call in again, and they say it usually looks like spam mail. Well, great! Again, with the escrow, they figured out it wasn't enough, so they send me a letter to either pay down or spread it over time. Well, with what happened the first time around, I opted for the later, of course. Well, guess what, they calculated wrong and so they sent me another letter which I never received. Then one day, they call me out of the blue saying I didn't pay enough. WTF! Stop mis-communicating, mis-calculating. Of course, when you want to send them messages via the website, you'll find the site is down. I keep getting error messages and they take forever to respond when you do send in a message. Eventually, you'll just call in and ask what happened? It's not their fault and sh!t happens. Too bad. read more

Ditech purchased my loan from the previous lender. If you call customer service, they answer "My name is **, I am a debt collector". No duh - I have a loan, you are the lender. But what a dumb and grating way of answering the phone. Call yourself a problem solver or a customer service agent. I called them, but they have these stupid scripts about how to get me to pay right now, on the phone. I'm calling because they did not apply my previous payment, made one month ago and two days early...But they won't let me speak due to the way they are trained to answer the phone. So I say "No, I will not pay anything right now, But will you listen to the reason I called you?" Finally she listens and says she "believes" me that I made the payment because she can see the confirmation number. She says it will take 8 days to process and be applied to my account. I let her know that 8 days ago I spoke to a different "debt collector" at Ditech and he said he would take care of it, that it would take 5 days to be reflected on my account. Meanwhile, they will start applying late fees to the payment that was already made. It is a crappy industry - unfair to the consumer since I can not shop around and bring my business elsewhere without paying a lot of fees to transfer the loan. Even if I did, they would make money off the transfer. read more

Horrible experience(s). Ditech changed systems and lost an entire mortgage payment. For the past several months, they constantly call to ask if I want to make the late payment "today". However, I've never missed a payment and have faxed and mailed proof from the bank that they processed the payment. Now, Ditech continues to apply my regular payment to the prior month. When they call me to inquire about making a "late" payment, I have to ask them to lookup my account. Then I am told they are still looking into the matter and there is no supervisor I can be escalated too. One agent even suggested that I contest the payment with the bank. How would that work since the bank has proof Ditech processed the payment? Anyhow, Ditech rejected calls from the bank, trying to assist in the matter. Unfortunately for me, this company bought my loan, but my advice to you is if you are in the market for a new loan, look elsewhere. read more

Excellent experience with my recent refinance with ditech. I went from application to closing in less than 2 weeks. I got a low fixed rate and now a payment I'm much more comfortable with. Process was fairly easy with electronic disclosures I received right on my phone and the closing took place in my living room. read more

Ever since Green Tree Servicing became this Ditech company, I've been receiving these junk marketing mails from them, and they put these junks into an envelope pretending to be urgent important mails. This is SCAM and unacceptable. I have requested stopping sending marketing mails many times but they didn't comply. read more

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Unbelievable. Worst customer service ever. Charge me 118.00 late fee for assessed charges they did not make me aware of thus resulting in 39.00 of underpayment (after paying the exact same mortgage for YEARS!) The best they could do was cut the late fee in half (by the way because I check my account often it was 2 days past due) thus resulting in a late fee almost double the actual charge. These people are terrible terrible terrible with customer service. read more

Our mortgage was sold to Ditech for servicing. Never Again! Customer Service is terrible. I don't care what it costs, if I ever have to deal with them again, I will refinance with someone else. read more

Ditech is totally consistent! Unfortunately in a bad way. Similar to other stories... I pay my mortgage via Bill Pay - automatic withdraws from by bank account to Ditech each month. Much easier for all - payments are made same day of the month all the time... until there is a change in the mortgage amount. There was a change to the escrow amount, so when my payment didnt match, Ditech did not apply my payment to the account and charged me a late fee. When I found this out, from a delinquent letter, I paid the balance and adjusted Bill Pay amount and then disputed the late fee penalty. Guess what - they don't care. Re-financing with another company. Ditech does not deserve my business. Good luck Ditech read more

The ease of use of their website goes a long way for me. And when I needed to refinance that process went very smoothly. I recommend Ditech for any home loans. read more

Every time I call I need to wait 10-20 min to have someone answer the phone. The owe me a refund check for $94 dollars. I'm being waiting for 5 months now and their customer service is no help. I have placed requests for their mangers to call me back 3 times now. They always say a manager will call within 48 hours. No one has EVER called. I truly hope none of you would ever be serviced by Ditech. Worse nightmare ever!!!! read more

I have called this company three times to tell them that they are paying my neighbors taxes. Prior to that we documented that the property WE sold (March 2016) was released from the deed with the county and from the lien and mortgage. I have provided correct and incorrect parcel numbers. They have opened cases, escalated to supervisor level and they still tell me I owe another 6 grand to escrow. I HAVE YET TO RECEIVE A RETURN CALL TO TELL ME THIS IS FIXED 30 DAYS LATER. Who runs a business like this? Companies NEGLECTFUL of their FIDUCIARY RESPONSIBILITY! WHO in their right mind would use this confederacy of dunces if they had another option? read more

Current customer and I need a copy of the original note on my mortgage. They have been totally inflexible about helping me on this and 2 other requests for information. I realize fully that they are working in a regulated environment but I've not asked them to disclose anything that is remotely confidential - I just need them to tell me what the process is so I can get them what they need. They refuse to tell me and said they will mail me instructions, then went on to say that when i do provide them with what they need I can fax and it will take a few days for them to respond. Seriously, mail and faxes. Totally antiquated processes in addition to providing horrible service. read more

I've have had numerous issues with Ditech. First, Ditech purchase my loan from another bank approximately 10 years ago. Once the loan was transferred, I started to receive collections calls and correspondence from Ditech (Greentree at the time). Each time I called to try to correct the issue, I literally had more than one rep tell me they could not help me and if I paid my bills on time then I would not have this issue. When I told the rep(s) I had never been late, they insisted that I was. After many phone calls, it was determined that my loan had been mixed up with another one of their customers and that it would be corrected. Can you believe this? Then a few years later when I inquired about a HARP loan, I learned that my mortgage was listed as refinance (with Ditech), which has never happened. This error caused me to be ineligible for HARP. I am a very busy business owner and do not have time to continuously fight with Ditech, so I let the issue lay without correction. Then recently upon review of my loan, I noticed that Ditech has my maturity date 10 years later than what it should be. When I called to speak to someone about it, I was told that I could not speak to anyone and that I had to write a letter. Now...I have to take additional time out of my day to write a letter explaining the issue before I can even speak to anyone about Ditech's mistake - this is horrible! I will write that letter because I have to. But I have a feeling it will take up a lot of time. I will update with the outcome. BTW...what I've listed above are major mistakes, I have several smaller ones with Ditech, which I will not take the time to list. But my personal experiences with this company have been absolutely terrible and it seems that they tend to get away with it. My next step is to report to BBB. read more

If you are unfortunate enough to have to deal with Ditech for your mortgage, you are in for a real treat. I have struggled for months with their billing department. They sent two separate inquires to credit agencies for nonpayment of my mortgage when in actuality, I've paid extra on my mortgage principal for months. When I was finally able to speak with a customer service representative, I was told they would "look into the matter" but it would take several days - and that I would have to call back to find out whether or not they resolved the issue because the customer service representatives "do not have any way to call back customers". They ultimately corrected the bad marks on my credit report but I would advise you to stay away from this company if possible. read more

In 2015, I shopped around and found a less expensive homeowner's insurance policy. I called Ditech to switch to the new one and cancel the old one, and they assured me everything was taken care of. My monthly payment was adjusted and dropped considerably. More than two years later, they hit me with a nearly $20,000 escrow shortage that they expected me to pay. I went over the last two years' escrow statements and projections and discovered they never cancelled the old policy and had been making payments on both policies, but charging me for only the new one. Many emails and phone calls later, Ditech is refusing to take responsibility for the error and says my only recourse is to request a refund from the old insurance company, which of course is refusing, since they did nothing wrong. Ditech says they sent a letter in 2016 advising me that I had two policies. I did go through my files and found that letter, but I recall that I dismissed it as a mistake because I was paying for only one policy and never expected that they would have neglected to cancel the old one. In retrospect, I should have called to ask what that letter meant, but I had no inkling that they screwed up. Had they been charging me for both policies, I would have caught the error right away, but Ditech allowed the escrow shortage to grow for more than two years without my knowledge, before suddenly demanding nearly $20,000 in December 2017. Ditech says was my responsibility to catch the error, but there were no red flags for more than two years. In retrospect, I should have recorded that 2015 phone call when I made the switch, but it seemed like such a simple transaction I never would have foreseen that they would neglect to follow through. I record all my calls now. I have one rep on tape a few weeks ago confirming that the policy was cancelled in 2015, but the rep I talked to yesterday says there was no record of the cancellation. Shady. read more

I'm a current customer. Ditech would not post this review on their site because my review doesn't meet their "guidelines". I guess if my refinance experience were 5 stars, then my review would be posted for the world to see. Here it is, a SIX MONTH refinance process... I started my refi process in July 2016. A nominal amount of time should have been 6-8 weeks but my process took 6 months! I furnished all information required and my credit was fantastic! During the process, weeks past and I never heard a word from anyone so I threatened to file complaints to government agencies about Ditech to keep the process from stalling. The ineptness of Ditech was discovered when dealing with my HOA. Ditech needed certain HOA documents and after several additional weeks, I was told the "condo questionnaire" was incomplete. As it turns out, Ditech was asking for the WRONG documents! I had to step in and correct the error. In December, 5(!) months later, I had to purchase a car due to unforeseen circumstances. A credit file was pulled on me again and I was told the refi was DENIED! Although I should have been more aware about a large purchase, I take responsibility for this. However, I came up with more cash to approve the refi. By January 2017, everything was finalized and approved. Six months LATER! There was no excuse for a refinance to take this long on a CURRENT customer of Ditech. I suspected that Ditech knew I was lowering my rate and wanted to bilk me out of more money at the higher rate for as long as they could. read more

its 2018 and Ditech still sucks. The requested I write a review and like other reviews I've red here mine did not "meet guidelines" so it wasn't published. I am a realtor. I see many mortgages and see how many folks interact with their mortgage holder. I knew my loan would be sold, I had never heard of Ditech so I wasn't aware how bad it was going to be at first. But now I cringe everytime I hear their name. They've owned my mortgage for almost a year and already I have a list of complaints! 1. Ditech never notified me that they owned my mortgage. Luckily I was paying attention and was able to notify my original mortgage company to see who bought my mortgage. 2. After that issues I then spent half a day on my honeymoon trying to get a hold of someone at Ditech to make a payment over the phone. (their phone system keep crashing) 3. They took 4 months to pay my taxes. I had to get my original company involved in threatening to cut ties with them in order to get my taxes paid out of escrow. 4. My home owners insurance. They mailed two checks to my insurance company, both late. The insurance company voided one and tried to cash the other. Ditech voided the one they tried to cash! Then I ended up paying a month's premium out of my own pocket so my insurance wouldn't be cancelled. I'm actually still dealing with this. I looked into refinancing, but it's not cost effective. So I'm stuck for now. SO, HERE IS MY SUGGESTION~ AT THE CLOSING TABLE DEMAND TO KNOW WHO WILL BE BUYING YOUR MORTGAGE. IF IT'S DITECH REFUSE TO SIGN UNTIL THEY CHANGE IT! ... I'm dead serious. read more

I set up for automatic withdrawals online. On September 3rd I logged in to verify the payment was set up for withdrawal Sept. 19th - NOT!!!!! It stated October 19th, I immediately contacted Ditech and the agent confirmed October 19th for the withdrawal. I then went on-line and made my payment. Lo and behold, come September 19th they withdrew the funds from my checking account. I contacted them immediately and was told they would process the refund and it would take 3-5 business days for it to show in my account. Now, 6 business days later and still no refund in my account. I once again contacted them and had to get a supervisor. I was told she would look into it to see what the ho!dup was and would get back with me today. NOTHING!!!!!!! Later in the day I called again to be told according to the notes it has not been processed. After requesting to speak to a supervisor the representative got in touch with a supervisor and she was told it was processed and would be another 3-5 business days. That is not acceptable, today is 6 business days and I need that money. I then requested again to speak to a supervisor, miraculously she was able to get in touch with the supervisor I spoke with previously and it was expedited and the funds will be in my account 24-48 hrs. Seeing is believing! I don't know about you, but I don't keep a lot of $$$ in my checking account and don't know a lot of people that can afford to have 2 mortgage payments deducted twice in 1month. My situation, being their error. These mortgage companies know the cost to refinance and they think they have you over a barrel. In my opinion Ditech has HORRIBLE customer service and not very friendly! read more

Recently tried to do a refinance thru Ditech. What a joke! These goons couldnt get anything right and they we're constantly trying to change the deal. (In their favor of course...) After 3 attempts, I gave up because the numbers they promised we're never reflected on the final closing docs. Then, to add insult to injury, they refused to share an appraisal with another lender out of common courtesy, which is a normal occurrence in the industry. I will never do business with these clowns again. Save yourself alot of headache- use another lender! read more

Ditech went into chapter 11 bankruptcy reorganization in February, 2nd time in the last 18 mos. We have a mortgage through them on an income property. I have not received a proof of payment for my last payments, yet their voicemail states "you must continue your payments." Another voice mail says there will be no late charges assessed for 60 days. Another voicemail says that letters are being mailed out and the new collector will be Loancare. yet we have received nothing from them. I have stopped my automatic payments until I get clarification. Paying them now seems risky and I don't even know if the payments will be applied. (Some companies Stop collections during a Chapter 11--not Ditech.) Anybody know anything motr? caroljroberts@cox.net read more

Can I give NEGATIVE stars??? They received my mortgage payoff April 19th. It is now June 12th and it's NOT applied. I have called at least 9 times, spent over 8 hours on the phone, sent 4 online messages without a reply, and the online chat doesn't work. My attorney has contacted them too. I always get the "someone will let you know within 48 hours" and never hear a thing. And they took a May payment, which I had to dispute with my bank, and then called me looking for my late payment and fees. I guess with them being in bankruptcy again no one there is actually working or even cares. I agree with other posts here - incompetent, unethical and dishonest. Now if they'd just actually apply the pay off I can be done with them!!!! read more

Okay, so it's tax time, April 1, and I need my 1098 so my business partner and I can get the info on our rental properties that we need to do our taxes. Ditech's website is down for maintenance. April 2nd, I go back to the site and it says "your account information is not available - please contact Ditech customer service." I call in and get an automated message explaining that my account information will not be available until April 10. I punch the menu option to speak to a representative. Then I get another automated message explaining that due to extremely high call volume (doubtless due to no information being available on the website during tax time), Ditech cannot take my call. Then the system hangs up on me. Let me point out that this is during business hours. So here we are at the beginning of April, when everyone is doing their taxes, and there is absolutely no way for me to get info on my account either over the internet or on the phone. Wow. Who decided it was a good idea to do ten days of system maintenance in the beginning of April? Unfortunately my mortgage was sold to this company. I would never choose to do business with a company that doesn't undestand that their customers actually need to be able to reach them to get basic information on their accounts, especially during tax time. read more

Horrible. BAD, BAD, BAD, BAD. Stay away. Every customer service rep tells you different things. They contradict each other. It takes them 10-15 days to "receive" a fax but require fax communication. They want proof of the money they receive from your bank account as an Ach transfer even though they got the money with no missed payments ever (it was an extra payment). They then call this "company policy" because there is no rational explanation for it. Bizzare and painful to work with. I'd rather deal with Comcast or Sprint (or fill in the worst customer service experience you can think of). read more

If I could rate them lower than one star I would. I would not recommend them to my worst enemy. Two months have gone by and still haven't closed on our home. They approved our application but keep asking for more information. Twice, a week before closing they asked for more information. Granted it's a manufactured home and I know there are certain requirements but give them to us at the beginning and not after months have gone by. If we weren't so close to closing I would run and use another lender. I wish I would have checked the reviews before starting this nightmare with them. read more

I like the rest of you have had nothing but issues with these ass monkeys!! Anything from lost payments with their system upgrade, taking multiple payment and over drawing my account to now them not agreeing to letting me refinance under the HARP guidelines with another mortgage company. I requested the so called doc called the servicing disclosure statement that they told the new company was stopping the re-fi and guess what, no one at DiTech knows what it is nor can the produce it. The government needs to look into their actions and how they treat their so called customers!! We are all hard working people and do not deserve to be treat like garbage. read more

These jerks transferred our loan to another company and also transferred a late fee that was reversed from 3 years ago. These people are worse than jerks, they are unethical SOBs! read more

I refinanced my mortgage with Ditech because they were my current servicer. Things went well with the agent until I started asking questions. These aren't rocket science questions. Questions like why is my name incorrect on the application (middle letter H instead of M). The same with my wife (W instead of N). They said the property was titled that way. I told them when I receive my property tax documents, the information is correct. They told me if I didn't sign them as is then I couldn't settle for another month. I did, and fortunately there have been no issues. But I feel like they treated me like a number and not a person. If I have to go thru this again or speak to someone who will, I will tell them to use anyone other than ditech. Even after the close, when I emailed the representative, I didn't get the courtesy of a response. Sh**** customer service at its' best! read more

We had an insurance claim that required Ditech to sign the check also. I had to send the check to them. It was sent overnight it took them 7 days to process into their system and then another 10 days to issue a check back to us. The only reason we got the check after the 17 days was because I called and had to pay a $15 overnight fee to get it back. To top all of this off they kept 5%-stating we will get it back when the project is finished. We had extensive hail damage -our insurance company was fantastic, Country Companies was out in a few days and wrote a check on the spot to get us started on repairs. To the contrary, Ditech sat with our money for 2 1/2 weeks. Their excuse for the delays were that they were busy. How about if I was too busy to write my mortgage payment check on time? How would that fly with you- Ditech? Stay away from them if at all possible. read more