First time here, and the final verdict is:
Good for big rowdy crowds looking to burn time. Awful for a small groups of hungry/thirsty patrons.
We went here last Saturday afternoon and had a lousy experience...
-Slow service
-Long waits & lines
-Crawfish "pick up" system is a pain
-Underwhelming food for steep prices
-Extremely noisy & poor upkeep
VENUE: At first glance, it seemed like a cool place. It's massive and has some cool concepts (a stage for live music and areas to play come home, kickball, and volleyball). But, it could benefit to focus on improving other things. The parking lot is absolutely terrible, rough on the cars! There aren't enough signs indicating right of way, so it's confusing trying to drive up the long paths to & from the highway to reach the restaurant itself. Also, beware: There are tons of giant potholes! You have to slowly zigzag around them to avoid popping a tire. In the dining areas, tables & chairs aren't wiped down timely & the floor isn't swept well. There was sauce residue & glitter all over the first table we picked, spilled beer, chips, and crawfish shells on the second bench we chose. Just gross!
SERVICE: The servers are overwhelmed, maybe understaffed or poorly managed. We kept losing our waitress in the crowds, and she barely checked on us... It was a warm day, and we had to keep getting up to refill our own waters at the bar. We stayed longer than we planned - - not because we were enjoying ourselves but because we had to keep waiting & waiting.. and waiting.
ORDERING PROCESSES: Weird policies & excruciatingly long waits. First off, they ask everyone for a card, keeping a tab open no matter if you're drinking or not and regardless if you plan to pay cash. This proved to be a bigger headache at the end, when we were told the credit card system went down & we had to wait an hour for it to reset. We ordered crawfish, and we had to stand in a line to pick up our mudbugs, handed to you in a bucket, from a booth outside. The line was long & the wait agonizing. They ran out twice, but we didn't want to lose our place so we stood in line for half an hour. Meanwhile, the rest of our food (appetizers & drinks) got stale & melted down at our table, since they were brought out unattended while we were in line. I don't understand doing this versus having the server deliver the crawfish to the table directly; it just creates chaos & inconvenience for the customer.
FOOD QUALITY & PRICES:
-Crawfish were $6.99 per pound, and that does not include sides. One mini corn and/or 2 tiny potatoes are $1 extra (EACH)! So, crawfish with fixins end up being $9 a pound... More than double what is common elsewhere. To add insult to injury, they are stingy with the portions, precisely weighing the crawfish before they hand you the bucket, deliberately withholding the one or two lonely crawdads left in the scoop, just so they don't give you any more than you've paid for. And, you're not paying for much. The crawfish sizes are inconsistent, most of them miniature & disappointing. They are served in a pool of melted butter & hot sauce (something to be wary of if you prefer dry).
-Other food was blah. Example: You get a mountain of chips with barely any meat or toppings and they call it "nachos."
-Cocktails go for around $10-$12 and are nothing special, either... You might fare better sticking to beer & fries as your meal, because the prices we paid for what we ordered were absolutely NOT WORTH IT.
As a first time customer, I'm not the least bit impressed. Initially had high expectations, but everything fell short. It was a stressful & unenjoyable visit, honestly.
My advice: Go to Woodson's, Buffalo Run, or 242 Pub, instead. read more