We have been dealing with Grayco on the construction of our new home. They seem to have the knack…read moreof messing up ever item that we have ordered from them. They ordered the wrong sliding glass door and now they are trying to blame everyone else, but themselves who are clearly responsible. The transomes don't line up with the doors in 2 places. They say they'll fix it. Well it's been 2 1/2 months and they haven't. They ordered the wrong door for the garage. Again they say they'll deal with it, but it's been a month and a half. However, the worse problem we've had is that they gave us bids for the job and EVERY item has cost more. They say they will look into the price variations, but I will probably have to sue them. They think that because they don't have a lot of competition they can get away with bait and switch along with poor service

We recently completed a major renovation on our home due to Hurricane Matthew. We made the…read moreunfortunate decision to use Grayco for our Anderson sliding glass doors. One of the door panels was damaged on arrival -- it was clearly from a different lot and no quality control had been performed by Grayco before delivery to our home. In fact, we did not discover the defect until the old doors were removed and we were forced to install the damaged door. Anderson replaced the door several months later due to Grayco's lack of follow through. We also had to order an additional screen door that we had forgotten to order. It took months for this simple screen door to arrive. It was installed while we were away for a couple of hours, and when we returned and attempted to open the screen door, it would not move. It is completely inoperable and no one at Grayco is able to assist. Their customer service is beyond bad -- it appears that they just don't care. Please consider that we paid for our merchandise in full without delay and, as you can imagine, this was not an insignificant amount of money. With all of the stress and hassle associated with a hurricane renovation, it is almost inconceivable that Grayco would provide such poor customer service and general disrespect.

Yeah, I like Lowe's and Home Depot. Always find what I need, prices are reasonable, selection is…read moregood. Sometimes it's hard to find staff, or at least one that has a clue what you're asking. But both are good sources. On the other hand, this Ace Hardware doesn't always have what I want, the pricing is at least 10-15% higher, the selection is not as good.... BUT- yeah, you knew there was a but... I have to say that the people(family?) that work here are incredible!! Helpful, go out of their way to make sure you find what you need (without being obnoxious), offer suggestions, laugh and smile. These are real people doing good work in a meaningful way. Not sure how you feel about that but to me, I'd rather reward people like that and not some corporate giant. Plus, Ace is 4 minutes away and easy to get to with parking at the door. Lowe's and Home Depot are 20+ minutes away- easy choice. Five stars!!

Went in there for a screen repair and I had the best experience! Talked with Rich who said that he…read moremight be able to fix it right there on the spot and sure enough, he did! It took him five minutes. He could not have been nicer, more accommodating not to mention saved me so much time and money. Thank you so much, Rich! Highly recommend visiting this location.

Loved working with Felicia. Retiled entire home with 12x24 porcelain from Spain, fireplace and two…read morebathrooms. Beautiful selections and design help.

Based on my experience dealing with Builtmart, LLC, I'm convinced that the positive reviews posted…read morefor this company have been generated by the owners and/or friends of the company to project an image that is neither accurate nor truthful. The unprofessionalism demonstrated by General Manager was astounding. Phone calls going unanswered, appointments not kept, paperwork not submitted, and inaccuracies in what was presented. The General Manager finally kept an appointment to measure the space I needed flooring for, only to be unable or unwilling to actually submit a proposal for the work. I followed up three times to request the subsequent proposal and was told on one occasion, when I stopped by the store, to expect a call from the General Manager within the next 30 minutes. I was told this by his coworker who called him in my presence to find out why I never received the proposal. Needless to say, that call from the General Manager was never received. Fortunately, the Bluffton and Hilton Head areas have many options for their flooring needs, and I for one strongly recommend choosing one other than Builtmart, LLC. I arrived at the realization that if Builtmart, LLC was as underwhelming, unreliable, and unprofessional BEFORE getting the sale, then the likelihood is that the quality of the work after securing the contract would probably leave a lot to be desired. My recommendation is to choose your flooring company wisely and choose anyone in Bluffton other than Builtmart.