Update on Aug 31st 2021.
Finally received the invoice on July 28th 2021, and they are supposed to give me the refund and have not received it since then.
The lady on the phone always makes an excuse every time I call.
I am not sure how they can keep the business going like this.
ONCE AGAIN, NO RECOMMENDATION AT ALL.
Original review : I have ordered a 10yard disposal bin from the company. My garbage was mostly wood studs, drywall, and hardwood floor. The bin was filled 3/4. I have tarp covered the bin until the pick up date to avoid overweight due to the rainy weather. And it was not rainy when the bin was picked up. The order, install, and pick up was butter smooth, except the driver damaged my driveway.
And when it comes to the refund, and an invoice, the headache starts.
They take your money as a deposit more than the basic price. ($400 as the deposit, 10yard bin is $285+hst, $85 extra if the bin is overweighed) They have never sent me an invoice. It has been more than one month now. (Original order has been placed on June 23 2021). Their email on the website (https://distinctdisposal.com/). does not exist, an email is bounced back whenever I write an email due to non exist user. Whenever I call them, the lady on the phone is very rude, treating me like I have no patience, continuing to say that she will send the invoice, and never giving me solid answer when she is going to send me the invoice. The truck driver's personality is kind and friendly, but he damaged my driveway. And the company is not compensate anything for the damage. They have an AD on Kijiji.
https://www.kijiji.ca/v-other-services/city-of-toronto/85-00-disposal-bins-driveway-friendly-1-844-55-bin-4u/1573106498
1 - 844 -552 - 4648
I still have not received the invoice. I am not sure if I would get an invoice. I DO NOT RECOMMEND THIS COMPANY AT ALL. read more