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Tustin, CA

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Displays & Exhibits

5.0 (1 review)
Open • 8:30 am - 5:30 pm

Services - Displays & Exhibits

Signmaking

Copymaking services

Printing

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11 years ago

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Pop Mart

Pop Mart

(86 reviews)

$$

The employees were welcoming and the shelves were organized, well stocked and clean. I bought a…read moretwinkle twinkle figurine and my sister bought two Hirono's. The cashier was friendly.

I was minding my own business walking around the store with my older sibling and my younger…read morebrother, looking at the different items they had. My little brother was playing with one of the Labubu hair products when an employee came up to him and said, "You've had enough fun. Let's not ruin the product." We understood and immediately stopped. After that, though, the employee kept following us around the store, which made us feel very uncomfortable. My brother eventually said, "You don't need to follow us around." The employee then mumbled, "Why don't you shut the f**k up." When my brother asked him what he said, the employee denied it and claimed he was just doing his job. He then asked where our parents were. I called my parents over, and as soon as they arrived, the employee ran into the employee room. When my parents asked about him, another employee claimed she didn't know who we were talking about. This was strange because we had just seen the two employees talking before he went into the back. Another customer who overheard the conversation said they only heard the employee tell my brother not to mess with the products, but that wasn't the issue. The problem was that he followed us around the store and, from what we heard, cursed at my younger brother. I don't know whether he was profiling us, being discriminatory, or simply being rude, but his behavior was completely unprofessional. There was no reason to follow us around the store or speak to a child that way. Customer service like this is unacceptable. For reference, the employee was an older man with a brown beard. Unfortunately, I didn't catch his name.

Displays & Exhibits - popupshops - Updated October 2026

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