I have been a dish customer for around 30 years. I pay the bills via bank online service. Apparently, a recent payment was lost in the mail. I did get an invoice with the previous unpaid payment in there, which I paid in full. In a couple days after, the service was discontinued without a notice of the date it will be interrupted, without any call or notice of the specific date of the discontinue of service. I called and was charged $15 to continue the service for a couple more days until they got the new payment. They did not believe me that the payment was on the way; and that is after 30 years of paying without complaining of their increased fees. They treat their customers terribly. read more

Finally made the decision we have been contemplating for a while now to cancel DISH ! For many weeks we have been w/o receiving several channels. This last week I have reached out both by the Chat site and by phoning several different DISH customer service numbers, both to no avail. The Chat site agent "chatted" briefly about my inquiry as to "when" we might expect the return of these channels then directed me to connect to a technician which would happen after I paid a $5 fee. REALLY ? So I then tried to call several different times to DISH customer service numbers only to get a recording telling me my wait time to talk to a "real" person would be 45 minutes !!!! I could put a "hold call" on which I then would be notified when they could talk to me but both times that NEVER happened !!!!!!! TERRIBLE CUSTOMER SERVICE !! I just hope I can reach someone to let them know when we CANCEL our DISH non-service ! So many better options available out there. read more

If you want to be lied to, forced to wait on hold nearly 1 HOUR, disrespected by every customer service person you are forced to interact with, only to have an OUTDATED TV SERVICE YOU HAVE GOTTEN COMFORTABLE WITH, then this is the communication company for you!! I am 50+ years old and thought streaming was too complicated until my 72 year old lady friend showed me the ropes. Easy peezy, no $80 cancelation price I just coughed up to leave Dish which my sarcastic and rude customer service agent, Tia of Rosland, NJ quickly took from me. Streaming takes a little getting used to, but the freedom to watch way more quality TV, live TV and a library of choices leaves regular TV packages with an abusive philosophy towards customers in the dust! The experience of being treated well will become your priority! read more

No stars if I could. Dish is a scam. Unhelpful, untruthful. Do not communicate billing issues. Charged twice in one month for service. I would never recommend Dish to anyone. read more

Tells you one thing and then bills you for something different. They don't tell you that by calling after a certain date your bill will already have been generated and that doesn't include any discounts. Typical cable/satellite B.S. I specifically called before August 23rd and they said I called too early so I called on August 23rd and they gave me the price I wanted but now I'm billed for something higher. After talking to someone on the phone they said when I called on August 23rd it was too late...dumb ______. You can bet at the end of two years I will dump them read more

Dish originally gave me Hooper I asked to reduce my contract and dish gave me Wally box. Today I was told because I asked to get a lesser box they add 6 months to contract. dish is horrible company they give you false information from my contact with representative. How can you not disclose that an additional 6 months added to contract. Do get caught in a situation like this. I used dish for years and they get rating of 0! read more

I contacted a customer service rep and explained our issues that we were having volume issues from the Hopper w/sling. It only goes so loud and then stops, no matter how high I raise the volume. I asked to replace it our because I wasn't happy with after dealing with it for three years and he said I would have to pay $100.00. I asked why, the equipment isnt working as far as I am concerned, because I should be able to raise it higher than where its at and he argued with me that the bug I was describing was fixed awhile back and there was no way mine was experiencing that. So I asked if he would waive the fee and he said nope, either I paid the fee to move to the hopper 3. You would think after three years of being a customer, I would have earned some right to request an upgrade or something because I wasnt happy with the equipment. You customer service guy was in no way helpful at all, he seemed like he was more than happy to just get me off the phone. They say they are fighting for us with the local channel providers, yet they wont even help with replacing a hopper with a volume issue, especially with the times we are in and all of us being stuck in our homes more now than ever before. Gee, you would think that they would want to ensure we didnt want to pick someone else. read more

Horrible experience - it took three months to get the dish installed at my condo. You call and they place you on hold, then hang up on you. The installers come out and argue with you about the dish placement - sorry, but the condo association makes that call. I'm not at liberty to place the dish at your convenience. Then the receiver crapped out three days later and it takes a week for them to ship a new one out. To summarize - completely unprofessional customer service, lazy installers and defective equipment. I wouldn't give them any stars if that was possible... read more

Even if you are in a 2 year contract with Dish, they still can raise your monthly payment. STAY AWAY FROM Dish Satellite Tv!!!!!!

You be the judge! I've had dish for years and am moving out of state so I called with a disconnection date. Shortly after my cable stopped working.i contacted DIsh and was told I'd have to pay 95.00 to have a technician come out!What a coincidence huh ... I will only be away for 4 months and will not reconnect DIsh when I select a new cable service .Obviously they do it value their customers read more

Stay away from Dish & Direct TV. Have trouble getting simple answer, hard to understand foreigners on phone. They drop channels but your bill goes up, programs are so old Ozzie & Harriet, Wow read more

Dish sux. There is nothing good about dish at all! The service guy was an ass, he wasn't even gonna give us Internet even tho on his sheet it said install Internet. The only reason we have dish is because apparently our apartment complex on allows dish.... And the apartment complex sux! We just moved here, like 3 weeks ago, an seriously dish has been "complete signal loss" like 30 times. Why even have cable! It goes to snowy screen all the time! And ther no on demand or anything! The Internet is slow as hell, and the sales reps are douches. If you have an option....NEVER GET DISH EVER! Ever read more

I had Dish come out to my home to install. The poor guy was there until 10:30 pm! He did a great job, but the fact that Dish has there employees working that late to install satellite TV is ridiculous! Send the poor guy home (who I was told had been working since 7:00 am), and come back the next day! Plus his supervisor came out to check on him and I was appalled at the way the young man was treated!! From what I can see they treat their employees like dogs! It makes my heart hurt. For this reason alone I will never go through them for any services whatsoever! read more

After ATT increased our bill for the second month in a row, we received a flier in the mail for Dish Network, Although I had doubts, my wife insisted she could get us a good deal. they sold her over the phone the 290 channel price lock for 49.99 plus equipment rental and taxes and fees. after installation we realized that we are only receiving the smallest package 190 channels. My wife called to complain and was told that the larger package was not available at the lower price and she was mistaken, but they agreed to check the recordings that are done for "training purposes". when they called back, they admitted that what my wife claimed to have been sold, was true, but that they could not provide the service at that price, the only thing they could do was allow her to cancel the contract. read more