Buyer beware! Dish TV has lied to us and we have to pay them over $450 in penalties as a result.
We were not happy with the cost of DirectTV after being with them for over 5 years, so we looked into Dish TV.
An upper tier sales person promised we would receive a movie package, including HBO, for under $90 guaranteed for the two year commitment. Sounded good. So, that swayed us, even after 5 years of no issues with DirecTV, to cancel and subscribe to Dish TV.
Only after signing and installation did they reveal, when the bill we received reflected the typical price jump after the first 90 days, that there was no deal like that in the works! I called and was told that even though this had been promised, and they admitted that, they could not afford to give us the movie package deal. Their upper tier sales person, whose name I provided, had erred. So the cost would eventually be almost as much as DirectTV!
As a concession they did offer a $15 a month discount for the 2 years. That was supposed to compensate us for the HBO Channel which they had previously offered for free. Again, we only signed up for Dish TV because of their promises.
Within a few weeks, without warning, HBO went off the air. Contract dispute. We then had to subscribe and pay HBO separately which eliminated the $15 compensation. Then a few weeks ago, as we were watching Colbert, suddenly, without warning, CBS went off the air! Another contract dispute. Yes, CBS did come back on sometime in the next day or two, but at that point we felt Dish TV was so unreliable that we decided to pull the plug on Dish TV and go cable.
They're in the process of collecting from us over $400 in early cancellation penalties and $50 plus in shipping for returning their equipment to them! We're told we violated the contract.
Dish TV may have some great technology, but it has even greater nerve! Dish TV is willing to mislead and lie to potential customers while it then does not honor their own agreed upon contract. STAY AWAY FROM DISH TV. THEY LIE! read more