I was with dish for 7 years. Never a big problem. The last 5 months the service was awful. Id call in during business hours of course, don't ever have a problem outside of business hours, and the reps simply didn't care. I paid for the insurance on their equipment the entire time yet when I asked for upgraded equipment I was denied or they'd try to sell me something new. If the service I have isn't working because it's obsolete, why would I purchase more? Finally got a fire stick and learned new technology uggg to use it and called like the chatbot insisted to cancel. OMG cancelling is not an option. The girl literally told me she couldn't cancel my service and attempted to hard sell me more bs. It was so insulting and abrasive I finally had to hang up on her and call back. I feel like it was the same rep but she cancelled my service for me. I made a big show n tell about recording the conversation too. With their technology becoming outdated, you'd think they'd appreciate loyal customers like I was. Bye Dish. You changed. Jerks read more