I have such mixed feelings about this company. Unfortunately, I have to use them while I'm living…read morein an apartment since they service the building. The service is fine when it actually works, but the amount of issues I have had in the past two years is absolutely ridiculous. We have had so many technicians come to look at our internet and make fixes that were, for the most part, temporary. Today took the cake, though. I found out from our technician that the modems we get from the office when we turn one in are ones that were recently turned in by someone else. The one we had been using was old and outdated!! I'm so grateful he had a brand new one with him. He swapped them out to fix our internet issues (it had been disappearing and resetting for absolutely no reason at random times during the day, which causes a huge headache for me since I rely on the internet for college coursework). The prices really aren't that great for the service we get to be honest. The customer service representatives are, for the most part, very friendly, but the company itself just seems very sketchy to me.

Times on maps are inaccurate. I got there a bit before closing because according to the maps they…read morehave 40 minutes before closing. They would not talk to me and ignored me. I tried to tell them the maps time was wrong and they said there was nothing they could do.

Is it possible to give 0 stars?! I have had an issue with getting my cable started for a week and a…read morehalf now. I have talked to 20+people and resorted to using the online chat to document the horribly unbelievable customer service. The calls get dropped, transferred and there never seems to be any supervisors available. Do NOT use DirectTV.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

Price for monthly service was 50 percent higher than promised. Calls to them treated like an…read moreinconvenience rather than customer service. Streaming is fast and doesn't disconnect, that's the one good thing. But others offer the same with better interaction with the public.

HORRIBLE CUSTOMER SERVICE! RUN AS FAST AS YOU CAN!! My 85 year old mother has been without…read moreinternet and TV for going on 4 days. Tech came out after 3 days and said the issue was created by another department within Mediacom. It was a known issue in apartment buildings. Other seniors in my mom's building were without internet, tv and phone. God help them if a senior without a phone has a medical emergency! They said they could not classify it as an outage which would get someone out sooner. It is a "maintenance" order and will be out in 48 hours. The public is not allowed to talk to the department that classifies whether it is an outage or not. The public is not allowed to speak to the maintenance department. Terrible company!

just the worst...they totally blew off my repair appointment and left me waiting at home all…read moreafternoon. no apology at all and then act like i'm the bad guy when i got mad.. liars and promise breakers. dont waste your hard earned money here. This is the Davenport Iowa location.. NOT CALIFORNIA

From the owner: Genesis Satellite Center has been proudly serving the Quad City, Iowa City, Des Moines, and Peoria…read moreareas . We pride ourselves in providing the best service and entertainment experience to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. We are also an internet retailer of Exede & Centurylink, with the capability to bundle services. Call us today and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).