Our family entrusted Discovery's Dripping Springs facility with our son's care during a mental health crisis. What we received was inconsistent communication, poor clinical coordination, and repeated safety failures. Even after a serious self-harm incident and drug ingestion, we were left scrambling to coordinate his discharge ourselves--with no management present and no clinical handoff. Discovery's formal response not only deflects responsibility, but attempts to shift blame onto a struggling teen and his family. Proceed with caution. read more

Deeply Disappointed and Emotionally Drained We were initially told there would be a 2-3 week wait for our child to be admitted to Discovery Mood Dripping Springs after a second inpatient stay. We waited 5 weeks, holding on through emotional strain and logistical challenges, with constant updates saying we were "next," giving us false hope and stopping us from seeking care elsewhere. After driving 3 hours from Houston to Dripping Springs for what we were told would be his admission day, we arrived to find the facility had no idea my child was coming. The staff wouldn't even allow my child or his father inside to use the restroom. After more calls with intake, we were told he could be admitted--but only after an additional long wait. At that point, my child's father felt the energy and treatment from the staff was so cold and disorganized that we didn't feel safe leaving our child there. We lost valuable time, money, and--most importantly--our child lost access to care during a critical point in his mental health journey. The emotional toll this has taken on our family is enormous. If you are a mental health facility working with families in crisis, you must do better. Communication, empathy, and follow-through are not optional--they are the baseline. read more