I went ahead and scheduled a consultation with this practice because I quite liked Jennifer Lee's…read morephilosophy on her website. You don't get to pick who you see, though, and I ended up seeing her colleague, Amely Cardenas. After the consult, I immediately knew this wasn't the right practice for me. Amely was very stoic in our consult. For folks who want a therapist who comes off as unempathetic, she may be fine. I shared with her some of the reasons I was seeking mental healthcare, including some recent tragedies in my family. (Deaths, being in a shooting, etc.) Amely's response to this was the reason so many adults will not go to therapy. It was so unhelpful and tragically misplaced, I couldn't help but laugh. She sent me a document of "coping mechanisms" that included recommendations such as watching cute cat videos and to eat a little chocolate. Read the room, Amely. This is the reason people are afraid of therapy - because instead of having a human conversation with a therapist, I was met with a robot who told me to eat candy and watch YouTube. I ended up finding a therapist that treated me as a human. It was much better than this experience, which I wasn't even going to take the time to review, until I noticed they billed me and my insurance for a free consultation. Nice.

Taking care of your mental health is soo important and Ms. Lee definitely can help with that. She's…read morea great listener and provides helpful tools and feedback to help you get on and/or stay on track at your own pace. I definitely recommend!

I unfortunately did not get the opportunity to experience the staff's services because the…read morereception office staff experience was completely unprofessional. I called to inquire about an evaluation for my child. The lady with what sounded like an English accent asks if my insurance was with an employer. It was not. Then she asks "is it Marketplace"? Not knowing what marketplace was, I said yes. Then she curtly said that this insurance was not accepted. After the call, I logged into my insurance (which was purchased directly from UnitedHealthcare) and, sure enough, they WERE in network, as I had UHC Choice, and not Marketplace, I call back telling her this information and was referred to the manager, and he was repeating the same information. I told him I misspoke and clarified that I did not have Marketplace insurance and that I purchased the insurance directly from the UHC website, which he claimed this wasn't a thing (YES, this is a thing, because I did it. ). They didn't bother to fully check to see if the office was in network (didn't actually ask for my Member ID information or other details) which is what dozens of offices have done as standard protocol. Eventually the man did say that we can take my insurance, but wouldn't be able to accept my husband's Aetna insurance in 2026 - but that I could still schedule something under my current insurance. ABSOLUTELY NOT! The conversation with reception left a bad taste in my mouth and I have scheduled evaluation services elsewhere. I would recommend in-house office training on how not to escalate insurance issues and on common customer service skills. And if insurance companies are listing your office as in-network when it's not, you need to figure out how to fix that on your end.

Overall it was a relief finding and working with RRCT. They truly seemed to care for my child and…read morecommunicated on a daily basis about progress and and opportunities.

We heard of Action Behavior Center from a friend after finding out my three year old son was…read moreautistic. After doing some research we decided to get my son the help he needed. ABC has helped my son in so many ways that I couldn't imagine. The therapists are so friendly and helping and I just love how my son enjoys going. My son has more vocabulary than he ever did and uses complete sentences when he speaks. We can actually communicate with him better than before. I noticed so much improvement in just a few weeks. I'm so glad we chose ABC!

From the owner: Welcome to Action Behavior Centers - ABA Therapy for Autism in Round Rock, where we specialize in…read moreevidence-based applied behavior analysis (ABA) therapy for children with autism spectrum disorder (ASD). Our services include individualized Early Intensive Behavioral Intervention (EIBI), Family Guidance, and school readiness programs, all designed to foster skill development and positive change. Visit our Round Rock center to discover how our dedicated team can support your child's growth and development.

We started our aba journey with B.I. mostly because it was close to home relative to some other…read moreplaces that were covered by our insurance at the time. Our daughter initially liked it and we could see the difference immediately... As in the first week. We started out with a great BCBA that seemed to have our daughter's best interest at heart. unfortunately, she had a leave of absence - non-work related - and we were given to a bcba that was working from out of state. We were told we would meet with our bcba every other week for an hour. But from April till the beginning of August we met with a bcba a total of 3 times. The meetings were inconsistent, they cancelled her whole day at least 2-3x due to insufficient staff. And last straw was her refusing to go ...as well as not gettig her set up with our new insurance that went into effect Mid year. We were told there MIGHT be a break in services - as in a day or 2, but in reality nobody even called or got insurance benefits or set anything up until 2 days into her break... so she missed a week of services despite having her new insurance info for about 3 weeks prior to the break in coverage. I was told they dont have any control over it... so that means it comes from corporate the way this is handled - allegedly. at b.I. the child will be with as many as 4 or more RBT's thru their day. Its hard to track improvement if you're not with the same person. She would have a buffet of people throughout her day and weeks. I will say she hated going the last 2 weeks we were there. She would cry at waking up and said "all done" from jump. It would take at least 2 or 3 people to even get her to walk in that last week. I really wanted to just take her home with me or send her to her actual ecse class. But she would be fine by the end of the day and I knew ther were a few great Rbt's there but the turnover we saw in such a short time was significant. Can you child thrive here? i'm sure there are kids that do very well here and people love it. It just wasn't a great fit for us. I wont name names but there were some great RBT's there.. but there were some that my daughter would see and she would duck and hide behind me and yell all done!... or worse she dropped to the ground so she would have to go inside. and on the flip side, there were 2 or 3 that she would hug! I know something happened in the last 2 weeks that traumatized her. as a special needs parent, it breaks my heart to know I will never know what it was but i'm glad we started here to know that different companies do things differently...so we can know what we like and what we don't.

Horrible service. Worst ever. They take forever to respond to emails. They never answer their…read morephone. Literally can't get any worse.

AVOID!!!! We started bringing two of our children here a few months ago. Dr Khan never seemed to…read moreknow what she told us visit to visit. She mixed up things with our two children. Both children's conditions appeared to worsen under her care. When we expressed concerns she never seemed to listen. We never felt she was a good fit for our family.

If I could give zero, I would. Michael's counseling did more damage than good for my husband and I…read more We sought him for marriage counseling and he was completely biased and favoring my side of things. After realizing the damage he was causing, we went to seek another counselor and though she was good at her job, my husband could not utilize her help because of the damage and distrust Michael's therapy did to him. Be careful and take the blinders off when seeking professional help. There are wolves disguised in sheep clothing out there. God Bless you all.

We cannot say enough good things about Michael. Not only did he help us shift our perspectives, but…read morehe was able to understand our struggles and help us to become closer and more understanding of eachother. Michael really seemed to CARE about us as individuals and about the success of our marriage. Neither of us felt judged, or mislead for any period of time. We actually both felt positive changes immediately after our first visit! He keeps in touch via text, and seems to be available to work around schedules. He also accepts payment via Venmo, which is always convenient. After an alarming amount of progress, we have ended our regular visits. We will keep him close for "marriage tune-ups" as needed. Our entire experience with Michael has been fantastic! If you feel pulled to work with Michael, it is definitely worth the time and money to make contact! Good luck :)