The Ferguson Deal - I didn't love it…read more
I was shopping for a used 2017 GMC Sierra and had looked far and wide. I came across Ferguson Superstore in Tulsa, Oklahoma, on car gurus, and they had a Denali edition. Perfect. I called and texted Erik Wells, the salesman. I was initially put off when I was told the price was non-negotiable, as everything is negotiable in sales. After looking at other cars with more and fewer miles, the price was right where it needed to be. So no negotiation was required, so I proceeded to the dealership.
It was after six, and Erik was off but had stayed late to show me the truck, which was much appreciated. After a test drive, the car was clean, had the certified guarantee, and immaculate. I decided to buy it.
Chuck ran me thru the paperwork, and I was out the door. The truck ran great, and I was happy.
The next day, I backed out of my parking spot. A 6 point turn, I pulled into the mall. Another 8 points turn to get in. The truck was so big; it was a truck, after all. The more I thought about it. It just wasn't for me. I didn't love it.
I remembered that Erik had mentioned the Ferguson Deal. A three-day / 150-mile guarantee that I was happy. I lowered my head and called Erik and chuck and sadly told them I had made a mistake and wasn't in love with the Truck.
To my surprise, they said, "come in, let's make it right. " I mentioned two other cars I was interested in, and when I arrived at the Ferguson Superstore, Erik had both cars ready for me upfront and ready to go.
I drove the first one I had wanted and fell in love. I took it across the street, did some parallel parking, a few ins, and outs, and decided this was the one.
Upon returning to the dealership, I gave it the walk around, confirmed it was the one, and told Erik.
Chuck quickly ran me thru all the paperwork once again. And I was in and out on a busy Saturday, within an hour.
I'm not a fan of dealerships and prefer not to deal with them, but honestly, after this experience, I will be back and most likely only buy the Ferguson Deal. I can not express how worried I was that I had purchased the wrong track, and thankfully, because of the Ferguson Deal, I'm now a 100% happy customer.