I didn't purchase tires from Harrels but the individual I spoke to went above and beyond to try to…read moresecure me some inner tubes for river floating.

Over priced ripoff shop. I was quoted nearly 2000 dollars and went to another shop where I was…read moreinformed far less needed to be done and got a brake job add as well and only paid 530.00 dropped off morning 0809 and got my car back 2:30 afternoon.

Josh balanced my off-road wheels after Toyota of Fayetteville created a mess out of them. Can't…read morethank them enough! The folks here are great! Also enjoyed waiting with the other customers and the conversations we had. Really cool, laid back country shop that does superior, quality work!

Team was great. We called last minute and the squeezed us in. Great service! Anthony and the tire…read moreexpert (sorry missed your name) took care of us!

Competitive pricing. Efficient. Reliable. Nice people…read more Thorough. They fix things and check everything

We've been to Harrell's twice and both times their staff and service were exceptional. I've heard…read morepeople mention a good mechanic is rare so I'm here to let you know the good ones are at Harrell's! Highly recommend and we'll be back next time we need anything for our cars.

Frank was so AWESOME! He helped my Friend who needed HELP!…read moreShe always SPOKE VERY HIGHLY OF HIM! And NOW I know why! Frank I can't THANK YOU enough! You are such a Blessing! You did a fantastic Job! Great QUALITY PLACE! Bless you and all you do for others! Annie

I was in the area for a funeral near Fort Bragg and somehow managed to pick up four nails between…read morethe front and rear passenger-side tires. Definitely not the kind of surprise you want on an already heavy day. My first stop was Black's Tire. I was told they were busy (which I completely understand on a Monday morning) and that they'd get to my vehicle within about an hour. After waiting, they explained they could only patch one tire due to a policy against repairing on or near the "sidewall," and then proceeded to quote me a little over $2,000 for four brand-new tires. Fortunately, one of the mechanics there quietly suggested I go to Frank's for a second opinion. I'm glad I did. The difference was immediate when I arrived at Frank's Tire & Automotive. Even on a Monday morning, I was greeted right away, my vehicle was taken in quickly, and the repairs were handled without any upselling or pressure. They assessed the situation, fixed the issue properly, and had me back on the road in no time. Total cost? $20. And don't let the more "old school" tire shop appearance fool you. It may not look like a brand-new corporate showroom, but the service, honesty, and efficiency speak for themselves. Sometimes that classic neighborhood shop feel is exactly what you want. In a situation that could have easily turned into a very expensive day, Frank's treated me fairly and honestly. They've definitely earned my future business, and I'll be recommending them to anyone who needs tire work done.

1 Star -- Worst Experience Ever at Thomas Tire & Automotive (Southern Pines/Aberdeen)…read more This has been my third time coming back to this shop for the same problem, and I'm beyond done with their carelessness and lack of professionalism. First visit: I paid for an alignment and balance, but my truck still shook around 40 mph and the steering wheel was off-center. Second visit: I came back to have them redo it, but they said it was "too late in the day" and refused to do the alignment. Third visit (today): I brought it back again hoping they'd finally make it right. Instead, they took my truck for a drive without even asking my permission, and when they came back, there was a strong burnt brake smell. I quickly realized they had driven it with the parking brake still engaged. When I confronted the tech, he said my brakes were sticking -- which is completely false because the truck has brand new calipers and pads installed professionally. I told him the smell was clearly from the rear because the e-brake was left on, and he literally said, "It doesn't matter." That comment alone tells you everything about how little care they have for customers' vehicles. After all that, my alignment is still off, my truck still shakes at 40 mph, and my steering wheel is still crooked. I've now wasted three trips, time, and gas, and they still couldn't do the job right. I'll never bring my truck back here again, and I strongly recommend others avoid this location. Completely unprofessional, careless, and disrespectful.

Took over 3 hours to do an oil change and plug a tire. Staff & technicians have no sense of urgency…read moreor care to get work done in a reasonable amount of time. This is not my first poor experience with Thomas Tire & Automotive

I went here because my rotors and brakes needed replacing. The owner told me to come in the same…read moreday and finished with replacement rotors and brake pads on my front two wheels. Super fast and and great price. Definitely go here if you want a good price and loyal job done

Yelp is helping companies like this scam by not posting these reviews.!!! First transmission lasted…read moreabout a month $2500 lost! Second transmission lasted not even a month! Third time it's been two weeks transmission bad again! Each time I had to pay for transmission fluid out of pocket $275.00 second time he said warranty wouldn't pay all the labor so I had to pay $500 plus $275 for fluid! All because he said my maxima has spacers on rims. Total rip off because dealer ship quoted $6,000 for new transmission and I've spent that with this shop on used transmission. Total waste of money. Be careful because I think the transmission is not being replaced just fixed old bad transmission. Each time I took to Nissan dealership and it was in fact all three times another bad transmission each three times!!! Note: Joe said I had warranty but still car isn't working because he says the spacers on rims void warranty but those same spacers was on car when he first got the first transmission!! Also most screws are missing under hood that was not put back. Tacky work. God doesn't like ugly! AND For YELP TO NOT POST MY REVIEW FOR OTHERS TO BE SCAMMED IS VERY UN LAWFUL!

I stopped by without an appointment to see if I could get my tire plugged and repaired. Bobbie…read moreMatthews and his team were able to work me in and make the repair. I highly recommend this Ed's Tire location and I will be returning here again for all my future car repair needs and maintenance. Brian Armstrong.

I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved…read more What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I scheduled an 8:00 AM appointment at Ed Tires, but by 9:10 AM my vehicle hadn't even been moved. What's the point of offering online appointment time slots if that time isn't actually reserved? It feels like walk-ins are being added into an already poorly managed operation, which directly impacts customers who actually schedule appointments. If you're going to offer specific time blocks, that should mean something -- or at the very least, communicate when you're running behind. At this point, if you decide to come to this establishment, don't even worry about making an appointment. You'll probably get in and get serviced just as fast -- if not faster -- than someone who actually booked a time slot. Very disappointing experience. I also received an automated reply on google reviews saying they were "thrilled I had a great experience." That alone shows the level of attention given to customer feedback. Did anyone actually read the review? Because nothing about my experience was great. Sending a generic automated response instead of addressing the actual issue only reinforces the lack of care and professionalism. If a business can't take the time to properly read and respond to customer concerns, it makes it hard to believe they value the customers who support them.

worst customer service I think I've ever dealt with. called once, put me on hold for over 15…read moreminutes and never answered. called again, was happy to answer then. then told me I would need to schedule my oil change online, after saying they had availability. went to schedule online, no availability all week. trash service.

I'm currently at the auto shop side of wallMart , Mrs. Amanda took care of me quickly and very…read moreknowledgeable, she was caring of the customer and efficient , if anyone in the area need a quick auto service this is an amazing location. I had to obtain service on a main and also a spare tire ... amazing customer service.