Arrived when they were closing but they have decided to go above and beyond replacing two tires

I came in with the intent to only replace one tire but with further inspection was recommended to have all 4 tires replaced on my 4 runner due to the inside of the 3 tires I was not planned on replacing going bald. I was baffled to be informed of this especially since we just had our car serviced 9 days ago at Titus Will Toyota for a full service, I informed them of my concerns about the car driving and if they recommend I replace all 4 tires or just the one with the spare; long story short Titus will said only the one tire not 4. 9 days later, I come to discount to get the one tire done just to be told it is highly recommended to change all 4 due to the baldness of the tires. At first, I'm not going to lie, I always feel like coming into repair places they're always trying to get the most of my money, so I heavily questioned Casey on his reasoning on why I needed to replace the tires and to my surprise, he was able to show me proof and had me get down on the tire level like he did so he could show me in person instead of just photo of how the tires look on the inside. The inside was getting near bald despite the rest of the tires looking fine so I'm glad he thoroughly had assessed my tire because this could've been very bad if those tires were to give out or fail while I'm driving, let alone breaking with my toddler in the car. Casey was able to get me a better deal on replacing all 4 of my tires and still ensured the tires I got were to the highest standards I need for everyday use. Overall very thankful and happy with my service here. Also side note: I believe his name is Kohl or Kolby(?) anyhow, a customer had come into the discount tire and kind of wasn't being the nicest with him, but despite that he remained calm and tried to explain everything to her. She still was pretty upset and told him that she didn't like the way he was talking to her (he never changed his tone, honestly if anything this dude was killing it with kindness) and even at the end when she was like "no I want you to look at my vehicle" he still said "okay, just please drop of your keys and we will take a look. Thank you". I commend his professional a lot. read more

When it comes to tire service I would recommend this tire chain over all others. I have been going to Discount Tires for years and have no intention of going anywhere else. They offer free air check and very reliable prices for their tires. I always buy the road hazard insurance because it offers peace of mind. If you drive a AWD vehicle and have an issue with one tire this plan really makes a difference. I f your tires are 3/32 different between your other tires and a new tire you need to replace all of them on a AWD vehicle If you bought the tires warranty you're able to get them all replaced. That's total customer care and support. I usually make an appointment for tire rotation which are free and it prevents me from spending hours waiting Amazing experience and service. read more

Got brand new store brand tires from them at a great price with an awesome warranty. Everyone was very friendly. Service was scheduled and expedited when i was waiting. They used the speed gun and accidentally broke a stud and immediately told me about it and gave me a service voucher for Bucky s to correct the issue later. Bucky's also treated me very well. This is the second car I own that has a full set purchased from here am I'm thoroughly impressed with both sets. read more

Two nights ago, I had a tire with only 7,300 miles on it tear when I was just outside of Vancouver, WA.. I could not drive on it so I had to be towed to a Discount Tire store at the Plaza location. They did not have the exact same tire but they had one with the same exact size but from a different manufacture. On the way back home to Puyallup, I noticed a vibration in the steering wheel that wasn't there before. So today, the Discount Store on South Hill in Puyallup asked me to bring the car in. Since this is a high performance car, they thought it best to balance all 4 wheels to make sure everything was as accurate as possible and they did not charge me. During the time I was there, I must have spoken to 3 employees and each one of them took the time to explain exactly what they were doing and they were all on the same exact page. As a former customer services manager, I was quite impressed with everything about this crew. And importantly, I could tell the difference in how the car performed within a one block distance. These cars are so well balanced that any slight change and you can tell. In truth this car may be driving better now than when I first drove it off the new car lot. This Discount Tire crew could be the role model for their entire performance industry. Thanks much you guys. Sincerely appreciate it. Lloyd P read more

Discount Tire - Tires Near Me - Puyallup, Washington

reliable, and they really came through for me when I needed help the most. The customer service was outstanding -- friendly, professional, and they made the whole process easy. Highly recommend them. read more

Friendly staff and quick service. Always accommodating even on the free services like inspections as well as pressure checks.

I went in for a tire replacement months ago and my rims were perfectly fine just basic pitting after tire mounting and no damage. I came back in to get 2 weights that fell off put back on and the NEW OWNERS and their techs are awful. Scraped the faces on 2 of my oem chrome rims and inside a bunch of the lugs. Owners son is extremely rude. they claimed to take responsibility on the phone after describing it to them then didn't. So don't believe any of that Or waste your time going in. read more

Best tire-buying experience I've ever had - Discount Tire Puyallup is the real MVP! I rolled in with my 2024 Tesla Model 3 needing a set of Michelin CrossClimate 2s in 235/45R18. Costco (where I'm a member) flat-out refused to install the CrossClimate 2s because of their overly strict speed-rating policy - even though thousands of Tesla owners run these tires with zero problems. I was frustrated and ready to give up on the CC2s entirely. Walked into Discount Tire Puyallup and it was night-and-day different. The staff knew Teslas inside and out, confirmed the CrossClimate 2 is a perfect (and extremely popular) fit for Model 3s, and had zero hesitation about installing them. No lectures, no liability excuses - just "yep, we do these all the time, let's get you taken care of." They price-matched Costco's current Michelin sale + free install promo on the spot (saved me hundreds), threw in the works (mount, balance, new valve stems, disposal), and I added their road-hazard certificates for peace of mind. Whole process was fast, professional, and everyone was genuinely friendly - you can tell they actually enjoy working on EVs. The car now rides like a cloud, dead quiet, and grips like crazy in the wet Washington weather. Night-and-day improvement over the stock tires. Costco may have cheap gas and $1.50 hot dogs, but for tires on a Tesla? Discount Tire Puyallup wins hands-down. They just earned a customer for life. If you've got a Tesla (or any car) and want people who actually understand what they're doing, skip the warehouse drama and come straight here. 11/10 - thank you Discount Tire Puyallup team! read more

This is the third time I've been up there to have him. Fix the same problem. They're nice up front, but they tend to overcharge. Their quality is really fallen off over the years. The young staff tend to be very rude. In a sense to older people and tend to try to take advantage while I was standing there. Elderly woman was there, and he was trying to upsell her to some extremely expensive tires. The lot was a mass full of old pieces of tires and stems and other metal objects thrown about. They were more interested in strutting around. And then actually being a tire shop. The Federal Way store when I was there. Last time was much more clean, thorough and more helpful. Don't get me wrong. I've been going to discount tires for over 30 years. And I've watched it deteriorate, in puyallup. It's very sad to see my favorite tire.Store go so far downhill. read more

I cannot say enough good things about this location. We had an absolutely HORRIBLE experience at Firestone with our last dually, they put the weights on incorrectly and put the inner tires on backwards, I was there for SIX HOURS and I STILL had to take it back because they didn't do the alignment correctly and told us to just take it to a Chevrolet dealership. Discount Tire, I was literally in there for less than an hour, for brand new tires and they updated me twice on where they were at in the process of it when I didn't even ask for an update. I know a dually can be a big job, they're amazing. If you have a dually, I HIGHLY recommend read more

Had such an outstanding experience at Discount Tire! The team was incredibly fast, kind, and efficient from start to finish. They stuck to my appointment time, took care of everything without any hassle, and made sure I was back on the road in no time. Everyone was friendly and professional, and you can tell they genuinely care about their customers. Highly recommend if you want quick, reliable service with a great attitude! read more

Discount tire puyallup waited over 20 minutes for someone to check my tire pressure. As you can see in the picture there is no cars in the bay however there is 5 associates and a manager who walked out from the office area seen me waiting with no acknowledgment. Perception is reality I had beep my horn for someone to acknowledge my wait. read more

I was looking for availability for this Discount Tire on a Saturday morning and was surprised they had appointments available on the same day! When I lived in another state I had to book a few days in advance. I came in 10 min early to my appointment and every single person in the store I interacted with was so kind (interacted with 2 at the desk, and two mechanics who were doing my rotation.) I was ready for them to hound me asking to add on other services but they didn't do that. They did my tire rotation in under 45 mins and made a few suggestions on how to maintain my tires and wheels. No grumbling, no pushiness, just good service and good manners. I will be coming back. I wish other locations were as nice as this one. read more

I had all four tires replaced here and the service was absolutely top-notch. The employees were respectful, welcoming, and made sure I was completely taken care of. They were completely professional and had me in and out in no time. I'll definitely be a returning customer! read more

I've had a great experience with this specific location on multiple occasions, especially when it came to an issue with my tire balancing. A few times I noticed some vibration while driving, and each time Race and his team was quick to diagnose and resolve the issue. We've gone through multiple troubleshooting just to get rid of the vibration. They rebalanced my tires at no charge and were incredibly courteous and efficient throughout the process. What I really appreciate is how they stand by their service. They didn't just do a quick fix--they made sure everything was right before I left. It's rare to find a place that genuinely cares about customer satisfaction and safety, but Discount Tire really delivers. Highly recommend them for anyone needing tire service or support! read more

Discount Tire - Tires Near Me - Puyallup, Washington

Multiple hour wait for a wheel rotation. They have 4 bays and only staff for 1. The assistant manager of the place told me because they only staffed for 1 bay they can only work on 1 car at a time. Horribly managed business. read more

Staff was helpful, able to get me in for new wheels the same day. Fast service, in & out of the shop in 1 hour. Great prices and can't complain about the quality of work. The techs keep you updated while you're waiting read more

This discount tire has always taken care of me! super fast and friendly! You guys all work so well together! Thank you for bringing my family a great experience top-notch quality service! read more

Discount Tire - Discount tire - Tires Near Me - Puyallup, Washington

Went there to get my winter tires installed by appointment. After 1.5 hours they gave me my vehicle back with TPMS sensor light on. The guy at the bay told me to "drive 15 miles" to see if TPMS monitor will relearn and the light will turn off and emphasized that they "didn't touch the sensors". After 30+ miles of driving the light was still on. I hooked up my scanner and found out 2 out of sensors couldn't be recognized by the pressure monitor. After the a quick inspection I discovered one side of my vehicle had the different tire valve stems & caps from different vehicle, that were never programmed to work with my car. Going back tomorrow to hear that I need to replace all 4 of them, because they went bad all the sudden. Sounds like a pretty popular "mistake" to take you hard earned money for TPMS sensors & labour. Please be aware & prepared! ========Will keep you posted later========= read more

Bought 4 tires for my vehicle and right away the tps came on. Took it back they admitted they didn't calibrate my sensors. So they did and ever since my tps and low air sensor come on weekly. I have only had them for about 4 months and it's exhausting to keep adding air. Their tires were not cheap either! If you're going to spend around a grand, I say go somewhere where they do the job correctly and sale quality tires. Love how they commented that doesn't sound like them. I have the receipt, it was your location and this did happen. read more

I needed two damaged tire replaced. They had me in and out in 1 1/2 hrs and the place was busy. No appt needed. Joe was very helpful. read more

Truth about service needed is not their forte!!! I made an appointment and after waiting an hour for them to take my car back- they had it up for just a few minutes. I was told my slow leaking tire had a "nail in an area of the tire that couldn't be repaired" and so I had to purchase a new tire. Took my car to Costco who said there was no hole, but an issue with the air valve and they replaced it. Free of charge. Is it because I am a woman that they lied to me? Or were they just too lazy to figure out what was really wrong and just decided to make me pay? I will never know.... But I do know I won't go there again. read more

I had new tires installed here. The Crew and manager Jimmy have went above and beyond to ensure I was satisfied with the experience. A weight fell off the rim and they became unbalanced. Jimmy got me right back in to have them rebalanced. The Crew kept me informed on how things were going every step of the way. I would definitely recommend this tire store if you need tires or wheels. read more

Had to come in for a tire repair on Christmas eve after running over a screw. The staff handled a crowded lobby very professionally, and as quickly as you could reasonably expect. I am writing this review because another customer was being impatient and expressed her intent to complain. Not sure what her deal is, the crew was great today, as they typically always are in my experience. read more

We were getting ready to move my daughter to Texas and had a flat tire. Noah and Eric were extremely helpful in replacing all four tires. They were amazing! read more

Exceptional service as always! I was on my way to my daughter's graduation pictures and hit a curb and my tire immediately started leaking. I slowly inched up Meridian to discount tire and was in and out of the shop within 15 minutes! I was able to make my daughter's pictures. I wish I knew the names of the gentleman who helped me. They were so awesome and kind and I will use discount tire every time! read more

Amazing employees and Amazing service. Saved my butt literally! My kids will be safer on the road now. Very grateful to Ted for his kindness. Customer for life now, will always recommend this tire shop to friends and family. Thanks for making mine and my family's day Ted! :) read more

First, I purchased and scheduled my tires online for a brand new car that came with summer tires. Being in Washington going into fall I wanted a good all season and their website was excellent in helping me find the tires I wanted. It was a real bonus that they had the tires I wanted in stock and the pricing as excellent. Now, the store experience: I went in for my appointment and the store was slammed, waited about 15 minutes to get checked in but the wonderful young lady service writer told me since I had scheduled it would be around an hour to get out. Also, had to make sure they knew I wanted to keep my summer tires since I would swap them back in late Spring, she even figured that was the case given the car as brand new (300 miles on it). I had my son ready to drive the one of my jeeps up if the tires did not fit in the car but I figured they would with the seat down, although I forgot anything to protect the fabric from the tires so that was on me in my opinion. 45 minutes later my car was ready to go, the tires were put in the car for me, each one individually wrapped in a plastic bag to protect the fabric, outstanding. I highly recommend using them, definitely a customer that will be back. read more

Work was done quickly as they told me. Gave me a good price quote on tires wheels etc. easy checkin.

Purchased the tires online via their website and scheduled the appointment online as well. After much research, I found these to be the best tires for our vehicle's needs and at the best value for the price. Wife drove in for the appointment and arrived 10 minutes early. She was greeted by the employee upon arrival and they took the vehicle into the service bay. 15 minutes later all four tires were replaced and she was on her way. She raved about how friendly and efficient they were and we will be taking our business there again. read more

Last time I came in here I was that irritating customer that came running through the door at 5:58pm and NOT one person made me feel bad about it! Today I made an appointment for 5:30 PM and I was treated with the same respect as the last time. Love these guys and will totally make this my go to tire place. read more

Discount Tire - Just waiting! - Tires Near Me - Puyallup, Washington

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I have used Discount Tire for a decade now. Have always had great service with reasonable prices. I recently moved and the shop that is nearest to me is this Discount Tire. I called Friday and made an appointment for Monday at 815. When I got here I was greeted at the tent they have set up in the parking lot where the employees do what seems to be phase one of their check in process- he was friendly and helpful. Later I was checked in by another member of the staff and payment was taken care of. My car was pulled in at 835- a bit past my appointment time but nothing crazy given they are doing their best with Covid. The work was done well and to the same bar as always. Overall, this location is friendly, knowledgeable and get the work done right. Happy to see that service and quality doesn't have a notable difference from location to location. read more

Discount Tire - Staff wears masks and ensures covid friendly service - Tires Near Me - Puyallup, Washington

I had my wheels rotate and balance. It got done on 45 minutes. One of the front man by the cashier really give me a great welcome and provide outstanding service. He was professional and very helpful. read more

Eric is a great person and deserves the best today he helped me and I will forever be thankful for it. I came in with four bald tires, and I drove away in four brand new free tires, all thanks to him read more

Guy named Ted and Ronald? Were VERY helpful to me at all times. I'm overall extremely happy how this Tire shop treats their customers. They always take care of all my needs whether it is here in Washington where they call it "Discount Tire" or in the state of California Where they go by "America's Tire" they definitely do a great job in both states. read more

Honest, Kind, Best Customer Service! I am so impressed that I had to create a yelp account just to give them a good review. They are one of the most honest businesses that I have ever encountered. I have been coming to this location for years. EVERY time I am so impressed by them. Today I was told by my car dealership that I would need 2 new tires amounting to almost 800$. I came here for a second opinion. They evaluated my tires, removed the screw (that was sitting sideways in the tread and hadn't even punctured my tire), tested for leaks, charged me nothing, and told me I did not even need new tires. I am so thankful. They are so incredibly kind and honest. I'm so glad businesses like this still exist! read more

If you're looking for new wheels for your car stop by and see Hector at Puyallup Discount tire great service and got me in and out! Thanks Discount Crew my Forester looks great on the Voxx MG5s read more

Discount Tire - Tires Near Me - Puyallup, Washington

OMG ... I this place!! Would I refer everyone? Yes. How is their service? Beyond GREAT! How is their warranty? SO DANG Awesome that I will back for sure! I never ever had a problem with this place!! read more

Kellin was great. best customer service ever. Kellin knows tires and gave me great advice and upsold me to a lifetime alignment. I've been a les scwhab customer for two decades but I may change over to discount tire. Thank you. Mike Magnusson read more