Existing repeat customer, in for tire pressure tpms, they said I had a potential flat or needed to replace tire (under warrantee. Lobby and bays nowhere near full said 1.5 hr wait. We purchased these warranties to get this stuff taken care of quickly not having to wait an hour and a half. I mean is there a way for us to bill you for 1-1.5 hrs of time? No. Do better. Ok time was within, yet they broke another lug nut off. I spoke with the service manager or manager of the store who said that they're probably going to deny the claim to fix it since it's been so long. 11,000 miles in 3 years two lug nuts broken off same store, different crew, but the same store. Maybe it's time that you all check the torque on your torque wrenches. If they deny that claim being the second one I will be finding another tire store. Especially if the SM or gsm doesn't contact me in favor of a replacement at the store's expense. They broke them, fix it. Period. Stop blaming the customer or someone else. This is the only place I've had my tires off. Issue in the process being resolved, up 1 star. Justin read more

Discount Tire - 2nd broken, same store, different crew - Tires Near Me - Odessa, Texas

See all

This place is a joke. Set up appointment in line and entered all important information: year make model, tire size needed etc. appointment was approved and set. Arrived and it was like I had never set anything up. They didn't have tires and only could sell a larger tire for more money. So after driving 1.5 hours and doing everything in advance, they weren't ready and didn't have the right tires. BullShit!!!! Then standing in lobby the Mexican music in shop was so loud everyone in lobby could hear. Do better Discount..... get some class! read more

Got new set of tires and they lied to me saying all my lug nutts were bad when they weren't. They made me pay over 100.00 for new ones and when I got the box for the old ones I discovered they ripped me off and not only lied saying they all were bad but, they made me purchase more than what was needed. The tools the use cross thread your lug nutts than they con you into over paying for new ones so disappointed in them for doing this at this location read more

See all

Had a vibration on my truck, stopped at a different discount tire to have them check the balance, only to find out the last shop cross threaded a lug and changed several lugs. I was not informed of any of this. Now I'm gett told I need to replace all the lug nuts. And take it to a different shop to have the cross threaded lug replaced. 10 years this trucks been in discount tire. Think it's time for a new tire shop. Service has gone way down hill. read more

Understaffed and overworked employees. Come here at least once a month and I see the look on their faces masked with smiles. Flat tire? 4 hours flat!. Patch a tire? 3 hours flat. Staff are friendly but they can't handle the load of normal customers and oil field workers. read more

Holy Moly the guys here are amazing. Every time we need service they're very prompt. Justin and the crew were very helpful today as my wife's Tahoe needed a repair. They attended us in a timely manner and were very nice. Loyal customers for years now. Thank you discount tire of Odessa!!!! read more

I took my vehicle in to get a flat fixed the gentleman that helped me by the name of Corbett turned out not to be such a gentleman, he was very rude when he told me they would not fix it, because it was too worn on some of the thread and then turned around and walked back inside, I had to follow him inside asking for his name several times, it was only after we got back inside that he said very rudely CORBETT. i finally got it fixed at another shop for$25.00, yet I had the full warranty at Discount. I have been a loyal Discount customer for over 20 years. He could have replaced the tire with my spare that was also purchased at Discount along with the other 4 tires. Joe H casas 1828 E 52nd Odessa, Texas 79762 432-6343174 casasjh@yahoo.com read more

Great dudes working the front counter. Straight up saved me while trying to make it to a show in Dallas my tire popped and these guys really took care of me and helped me get everyone handled asap. Jay and Santiago really slayed this round. Thanks guys. You utterly rock. read more

Brought in my truck for new tires (4 @ $300 ea) was told it would be 1 1/2-2 hour wait, finally got my truck back after hour 5! If you have tho opportunity to go anywhere else, Do it! Save yourself the time and headache. Unless you enjoy a tire shop lobby, you can travel to a different city and still not spend as much time waiting for service. read more

This was the worst went in last week to get a tire repair they took off the wrong one and the nail came out on the way home and went flat went back today bought two new tires and told them I wanted the good one put on my spare well they didn't have the tire didn't let me know they had to go to another store to get them 4 hours later got a text said it was ready no it wasn't then they were going to put the old spare back I was standing there and said no I want my good tire from my truck. What a nightmare read more

I brought my wife's care here to check on a low front tire. It took about 35-40 minutes to see someone & explain to them what was going on. Once I explained to the gentleman what I was talking about, I was then placed on a waiting list. Finally I get my wife's car back an hour after putting my name on the waiting list. The service I was provided was great. The gentleman I spoke with in regard of the issue was also great. The only issue I have is the time it took to actually get my tire fixed. Close to 2 hours is not ideal for the "tire" business. They're busy, I get that. They're short staffed, I get that too. But, you also have to prepare for these types of situations. It's going to happen. Be ready for it. I will come back to Discount Tire but this time I will be dropping off the car instead of waiting at their store. That would be the ideal situation if you have to go there. Other than a few issues, I was pleased with the staff and happy to get my wife's tire fixed. Although there is room for improvement I would def be giving them another chance. read more

I only needed a flat repair. It took 2 hours...WITH AN APPOINTMENT!! Watched the kids assigned to my job on their phone. Watched another customer come and go (with the same issue) in 15 min! I do think they are in over their head! Won't be using this location again!! read more

Don't even waste your time. We had an appointment at 10:15 for ONE tire off our camper that we brought in. We got there at 9:45 and checked in. They said it would be done by 11:15. Excuse me?! One hour for one tire? Nope! Workers are more worried with the music blaring. They are singing and dancing. LAZINESS!!! No management at all doing anything. read more

I have used this service and it was outstanding, I was out on a run coming from out of town going to odessa, my tire blew out and I did not have a spare at all, so I called by brother who lives in Odessa, and so we both went to discount tire on Grandview and there were able to help me, I got a new tire which I'm glad they had and bought it. I have bought other tires for other cars and have never been disappointed, I would recommend their service and availability tire inventory.. read more

Almost always a friendly staff. I always buy my tires here, and have no problem with complimentary maintenance.

Had new tires put on and the wait is insane. Wouldn't be so bad if the kids had some adults supervision. They spend more time grab assing than they do working. One of my tires had to be aired up when I got back to Pecos because they didn't have the air set right and they cross threaded my center cap on one of my wheels as well and didn't say a word. The screw isn't even in all the way and I guess they hoped no one noticed?? No supervision at all just undisciplined and untrained kids running around playing. Worst experience thus far. Will def not be back to this location. read more

This is the worse place I ever been too they didn't give me a waiting time which every discount tire gives you they don't go by appointment because they just do as they please read more

I went into discount tire . with my driver rear tire going flat , practically new tires . The discount tires they're on Grandview and 42nd told me they couldn't fix it because of the positioning of the nail In the tire. So I said to the gentlemen put my spare tire on . His reply , I can't do it. Too oldold. I can't legally put it on.. so now they got me , my tire is going flat and I'm stuck in there parking lot , I have to be to work in three hours . now he's trying to sell me some new tires. My reply was I can't right now. Can you just please sell me a good used tire just to get me I can see about tires. , he says I only have one tire in stock that will fit your truck. I said OK let's He said it's gonna be $159. WHAT ! , I had to buy the tire . I had no choice, next , he's trying to sell me a set tires for over $1100 . I said can you sell me the matching tire I just bought from you. This way I'll have two matching on the back. He said sure for $395 . that when I said forget this place never again will I come back. And I won't. I ended up a few days later buying four new tires on eBay and saved a lot of money. Cost on eBay was $760.00 total for a set of R 245 /70- 17 s to have them all put on , including the tire I bought from discount tire mounted as my spare , at Walmart was $145. Total cost $805.00 . it's the I felt discount tires was taking advantage of me because of my situation. read more

I came in for a simple flat and Michael Barber he was treating me like a child and when I told him if it was no good to put my spare on a 2020 vehicle and told me it's best to get a new tire when I didn't have money and told him that. he made me feel judged. would not recommend this employee to anyone read more

This store is always a horrible experience One of the salesmen was like did you check in I was like I'm standing right here All this people behind you checked in Yet I'm the next in line rn now at the other discount tire and they were just in line and got helped correctly That salesman needs to check his attitude because I go there alot for work read more

DO NOT COME HERE I REPEAT! this "shop" if that's what you can even call it, did such a horrible patch job after I had a nail in there (which happens often I work near oil field) but I ALWAYS go to the one in midland. I just so happened to go to this location and they ruined my new tire, tire was perfect but unfortunately when I noticed my tire was still losing air after going to them I went back to the midland location. They told me patch job was so bad they were gonna have to put my spare on. I regret going to this Odessa location, you have been warned. Shout out to the location in midland for ending up giving me a whole brand new tire for free instead of putting my spare. But I am so disappointed, my tires were new and all weather tires, very expensive! And this location failed me, if I was about to need new tires I wouldn't be so upset but nope, these tires were less than 4 months old, brand new straight from the dealership, now I have a random tire thanks to them not even being able to do a simple patch job. Sloppy work and I'll never be returning and I'm also telling everyone I know to please just make that trip to midland, I've never had a problem there and they are super friendly and professional. Btw the nail wasn't even on the side it was in a spot where they could've easily fixed it. I also waited 3-4 hours before being able to pick up my car no big deal I went shopping. But for hours of service that was sloppy and costed me a brand new tire I am furious. I regret coming here m. read more

These guys are always ready and willing to help. Even if they are slammed they're patient and take their time to help. If there are any issues they are quick to make it right ! read more

Came to get four new tires ,when vehicle was complete I got in my vehicle and found my seats Full of some type of oil black grease in my Mercedes seats! read more

Discount Tire - Tires Near Me - Odessa, Texas

Went to Discount Tire with a nail in my tire. After waiting nearly an hour, the young, cocky guy comes out there to check it out. I show him where the nail is and he immediately says "yeah, we're not gonna be able to fix that; the tread is too low. You'll need to get a new tire." I informed him that I had just gotten new tires and that they didn't even have 1,000 miles on them. He said that by law they couldn't fix it because they could get in trouble. I said "dude, you're so full of shit. You just lost a loyal customer. I bet they fix it at Forrest Tire." He said "I bet they don't." I said "what?" while walking straight toward him. He put his hands up and said "I didn't say anything." I said "damn right you didn't punk." Needless to say I went straight to Forrest Tire and they fixed it no problem in about 20 minutes. read more

These guys are extremely busy on a Saturday. The line was almost out the door when I got there. But true to form they do have better priced tires then pretty much any dealership you will go to. They are extremely efficient because even though the line was that long, it kept moving. To my observation there were no disgruntled customers including me. They explain everything thoroughly, listen to everything I had to say, I was in and out of there in very little time considering how busy they were. So far my new tire has been great absolutely no problems with it. All the employees were really nice, professional I need joy to work with. A plus is they give free bottles of water. read more

I had a nail in my tire, they fixed it free of charge. It took them a while to help me or acknowledge me, a guy came in after me and they helped him out before me. read more

Discount Tire - Tires Near Me - Odessa, Texas

I went into the store yesterday because I had a very low tire. I can't remember the gentleman's name that added air to my tire and check the others. He told me that I had a screw in my tire and that they could more than likely plug it. When I got inside the store, Christian took very good care of me & Bu (my Malibu). There was a line so I didn't have to wait a little bit. All of the guys in your store were great. Thank you for having such great employees.. read more

I come in with my spare on my front left tire and buy a new tire for the flat stock rim in the trunk of the jeep and they end up putting the new tire on the back and put the nine issued tire in my spare compartment and leave my spare tire on the front left...I think he was high 6/18/15 11:30am Ps the actual tire advisor was nice and did well, just the hand that did the work was...not all there read more

Discount Tire - And this is how they changed my tires...I could do this at home... - Tires Near Me - Odessa, Texas

As with every discount tire, they have a poor system to attend to customers. I had a single wheel and tire to mount. At least 4 people with red shirts in the main area but only two of the four computers at work. I stood in line for 30 minutes to be told it would be two hours to mount a tire. They need to go through and ask what we are here for to get a better idea how to handle business. I am now going to a tire shop up the street because I needed this done without waisting half an hr to be told they couldn't it in time. read more

Paid for a service I never got! Paid $600 for tires with warranty got wrong size tires next morning we're both flat! Went back talked to manager they put on correct size tires said they would fix problembut did not! Tires were not balanced or blown out correctly! Was not going to go back a 3rd time! Manager should have made sure my vehicle was good because I had already brought it in. Took my vehicle to another place not discount tires and they said my tires were not balanced correctly and the both back tires were not blown out and that I could of had a blow out and the company that did that was liable! I have never had a problem buying tires this discount tire location sucks! management letting may vehicle leave with what could have turned into a accident because they simply don't care about customers! And putting customers lives at risk! My front rim is also messed up from the first set of wrong size tire! read more

Arrived at 9 a.m. and signed in on the waiting list. This is only a list of people waiting to have them assess your problem. I knew they were busy, all I wanted to do was drop the vehicle and let them fix the tire when they could. At 9:50 I got tired of waiting because I realized there were still six people on the list ahead of me. Again, not to get the work done, only for them to look at your vehicle and get your info. And every person who came in got told the same lie, "This gets you on the list so you don't have to stand in line. Someone will be with you in 10-15 minutes". I called a nearby gas station and got the tire fixed within 25 minutes. Cost me $20 for what should have been free at Discount since I bought all six tires there. But I won't be back. Should not take an hour just to drop a vehicle for a flat. read more

This was this worst customer service I have ever received! I will never step foot in a Discount Tire EVERY AGAIN! Definitely would not recommend them for even a free air check! And then come on here and post a comment! I already talked to the store managers boss! Still was not helpful! And they keep telling me I lied, when they are! read more

The guys are nice and great customer service. The wait is always super long so I suggest having someone pick you up and they'll text you when it's ready. read more

Paid for tires online while setting up appointment on first available day open - Saturday. Made arrangements to have someone give me a ride to and from store. We both have busy schedules with work. I arrived and waited for 30 minutes past my appointment and then asked an employee why I have to wait. He said I have to wait in line like everyone else until a spot opens up. Rather get tires at Sam's Club. read more

The Discount team in Odessa hit a home run. I recently ran in to tire issues on my motorhome in Van Horn Texas. I was forced to over pay for off brand front tires at a small local shop. Safely back on the road I decided to stop at the Discount in Odessa to have the four rear tires replaced. Ramon initially helped me. He got me checked in and set up with tires. While waiting I called Michelin and opened a warranty ticket. I passed this info on to Ramon. Jalen and Rafael completed the tire swap. They were very professional in everything they did. Every precaution was taken to ensure the safety of themselves as well as my vehicle. Ramon tried calling the manufacturer but unfortunately they had closed. He assured me they would handle the warranty the following day. My family and I were safely back on the road. The following day Kye with Odessa Discount called with a status update. The manufacturer was honoring a partial credit on the tires. Kye had set it up where I could in fact remove the off brand front tires and have Michelin's installed to match the rears and still receive a $200.00 dollar credit. Kye worked diligently to coordinate this from start to finish. Multiple phone calls over multiple days. You could tell he had pride in his job by the way he handled this situation. Thanks to him and the other team members I have 6 brand new tires I can depend on as well as the credit I was owed. This is why I only use discount tire. From start to finish the Odessa team hit a home run. read more

Horrible service, and they always give you the same story, "sorry your flat cant be fixed, you gonna need a new tire". Total bs, took my car somewhere else and got it fixed no problem. Will not recommend this place to anyone. read more

Definitely reccomend!!!! Their prices are great . They were super nice and helpful and very quick . I didn't have to make an appointment which was awesome . read more

I brought my father n laws car in for a slow leak in the back left tire. It took them about an hour, which i think is completely reasonable at a busy tire shop. Every person was friendly, sometimes there's not somebody at the front desk to immediately greet you, but once they do you have their full attention. Didn't even charge me for a nail and small hole repair and he didn't buy tires there. Thank you !! read more

I never have had any trouble with Discount Tire. I have used them for tires for all my cars, trucks, and trailers for years and they were even able to mount a front tractor tire and tube for me on the rim for a Ford tractor (they won't do large rear tractor tires however, and I had to get my own tire and tube for this at the Co-Op). Usually I just remove the bad tire/rim from the vehicle myself, bring it in and drop it off to pick up later. Often they have it done in an hour or two. read more

Gets two stars for being clean. Other than that the service is horrible. No acknowledgment. I was willing to spend money for 4 new tires and nobody said a word. Won't be back. read more