Just had the worst experience at Wren Tires, formerly known as Cheapie Tires n Granite City right…read morebefore the turn into Madison. They sold me a crappy used tire with a patch and I didn't know it was bad til I bought a new tire since no used tires were in stock for over a week (another reoccurring problem). The tire tech told me that I needed a new tire because this tire he rotated was crap and whoever sold it to you screwed you over and I said the jokes on you because I bought it right here less than two weeks ago which is there time limit for a warranty with a receipt which I had the receipt and showed it was under warranty. But since the two tire techs disagreed - Randy & Shane nothing was offered to be done. Alex instantly got an attitude and was yelling at me which I explained was not customer service and it's implying that you are calling your customer a liar when I've bought 3 tires from them this summer so I'm a good customer that tries to support local business. And working there 10 years changing tired doesn't make you a tire expert. Where are your qualifications, certificates and degrees? Then they offered me a $10 credit towards a new tire when I paid $53 and when I would not agree after 30 minutes then they raised it to $20 which is still unacceptable as they are just tossing out prices and making up numbers. They got super annoyed and frustrated when I called Dobbs at their location to schedule my game plan to get this tire fixed today.I said you wasted enough of my day and I lost hours of o come down here for no reason. I told them by this display of poor service and communication and lack of meeting customers needs I will talk my business elsewhere and I did. I'm at Dobb's in Edwardsville on Hey 157 and they actually had a lower priced tire. Wren tires was $130 and Dobb's is $125 plus free balancing and will even inspect all my tires for free too since they were familiar with the horror stories from cheapies and understood how important my safety is and my concern about driving on a bad tire since I DoorDash all over Madison and St. Clair county and already had a blow out on Hey 203 and a flat in Highland. Plus I'm driving next month to Eureka and will often because it's football season. I should have went here to begin with but I heard they were so expensive. However, I called 7 other tire places and they were all more expensive - Car X being the highest and all of them would of had to order it which takes 1-3 more days (even Wren Tires plus you pay 1/2 upfront) plus that's another reason to have to take time off work and risk driving longer on the bad tire. Dobb's already had it in stock and are friendly, give out their names, prompt (fit me in when they originally had no appointments) after they heard my horror story of what I have endured since 11am today. In fact, Wren Tires heard me talking to Dobbs which escalated them both but I was already waiting on a call back from owner or seeing about a better deal as they put my tires back on the at to drive off . Alex sarcastically said in her exaggerated, flair for drama way, "you've been here over an hour and you need to leave now" so how is that for a way to run a business and use your customer service skills to promote your small business. Actually It was because they were less expensive anyway and if I have to buy a new tire and I have faith in them and have had good luck with them before but tried staying local until Wren Tires disappointed me and took advantage of me so it is not worth the aggravation. They are going through employees like toilet paper. Every time I went they were like that person got fired or quit, etc. There is always a new face. But I'm supposed to take them at their word and trust them, that's a hard no. Their waiting room is sketchy and not well ventilated or you can sit on a hot metal picnic table that is directly in the sun. That's there hospitality. Avoid them at all costs. They will tell you lies just to take your money and then make excuses to not use your warranty. They don't even deserve one star. In addition, the used tires I bought this summer need to be replaced in the next few month before winter because they only work 40% wet. They also broke my tire sensor installing my new tire last Saturday and refused to accept responsibility for it. I will get that at my mechanic because it is higher at Dobbs. Thank goodness for BG Automotive. Now I know who I can trust and who do I need to go see outside this town for quality and professional service.And will honor same tire price when IThey don't know what they are talking about and just push off tires on you do they get paid even if they are no good and have a patch on them. They are an eyesore and a running a scam in this community. Buyer beware or honestly just don't go there. Wren Tires does not deserve your business and you don't deserve their treatment of customers so save your money and increase your safety by going elsewhere.

I had a quiet place good service and friendly good prices didn't complain at all. I would recommend…read moreto anybody.

Fantastic. chose this business based on their reviews and was not let down. fast and courteous…read more they had my services complete same day! did not expect! will be using them in the future.

Had some brake issues and Lou was able to get me in quick for evaluation and repair. Great service,…read morefriendly and competitive prices that were given up front and maintained. I would definitely recommend!

We've come here several times to buy tires. Then we had a light come on so we brought our Jeep…read moreback again. They are very knowledgeable and friendly here! Every experience we've had has been great! This place is easy to get to with a nice parking area. If you're in need of some tires or service for your vehicle, I highly recommend this store!

Good for tires, but... Took my Jeep Grand Cherokee in for oil change, tire balance & rotation,…read morethermostat issue. They took care of those issues, but then said I needed new spark plugs. I looked back at my receipts to discover my spark plugs only have 25,000 miles and are good for 100,000 miles. Are they trying to scam for more business? Will not be returning here.

Always upfront with me. Squeezed me in for a tire repair and had me on my way in short order! The…read morebest!

I orginally asked for a simple throttle body cleaning and the guy behind the counter said what they…read moredo is shoot some chemistry thru the inlet of the throttle body and i had left with a symptom the car didnt have after they had custody of it..im sitting in the waiting room and i can hear them reving the engine to 5000rpms at least and then i see their person roll out to test drive my property ...he comes back parks the car in the rear to hide their shame ..the guy charged me $182 dollars for 1 hour labor and the chemistry ..so i get int the car after they gave me back my key..i start it ..the idel surges past 2000rpm and throws a check engine light ..and putting it in gear was jolting the whole car cause the idel was stuck at 1500 rpm ..and still has not got any better since a month later and it still thows codes still idels too high ..the did look at it on the original day later in the afternoon ..told me the issue was my MAF sensor and so i replaced it ..they asked for another bite of the apple ..i refused ...cause they seem clueless here and quiet frankly ..they were looking to be in my pocket as deep as they can get ..thanks obrien since you dont know a throttle body relearn ..or to just clean the throttle body ..i now gots to spend 100's of dollars trying to chase down what ever you people did to my car ..dont reply ..just go way like everyone else should ..they always put the blame on the customer ..and isnt that special ..

Good ethics in auto repair have been hard to find, like since cars. With that in mind, I am happy…read moreto say that I would highly recommend you give them the opportunity to service your vehicle with care, kindness and professionalism. I have had multiple issues dealt with throughly and at very reasonable cost. Thanks Vern's.

Had an on going electrical issue in an older vehicle. Verns Automotive did an outstanding job in…read moretracking it down. Thank you

The guy did four different tire plugs kept messing up and redoing i took it back hade the same…read moreproblem an my tire ends up blowing out on me they got good tires but don't get them plugged here if yu got an nail im your tire

I came here to get my front tire plugged because I had a slow leak and it was $10. I also got my…read morefront right tire rotated to be back left tire and that cost me $5 per tire. SUPER AFFORDABLE! I Called ahead to see if they accept Apple Pay and they do. Sometimes the machine doesn't work so be sure you have your card handy just in case, or cash. The staff is knowledgeable and friendly. He knows what he is doing but he told me that if my front left tire has more tread than the front right, it won't cause the car to shake. He always recommends I check my brakes and rotors but i figure; if you have one leg slightly longer than the other, you'll walk unevenly. Same for tires. Some of his advice makes me scratch my head sometimes but he is an honest and respectable man with a great business. I will patronize again, should I need a tire shop! Perfectly located & black owned, small, local business.

I've had a couple issues with my vehicle over the last couple of years and these guys are always…read morethere with good and accurate price quotes, have no problem describing what they want to do before they do it and answer every annoying g question I have. They're my go-to when I need to trust a repair or oil change is done right.

never go back ask for tire rotation they said that no need but I was charged for full service…read more looks like they need more mechanic only 1 in the bay. New manager 3 in the last 2 years.

I wouldn't go here unless you have all day to wait. Took my car in first thing in the morning for…read morealignment and didn't get it back until 1:10. I would go somewhere else.

They didn't diagnose my car correctly and then tried to say the part they bought was defective…read moreafter they put it on wrong and messed up the little spring. Overcharged us for the part by over $1,000 dollars and then afterwards I call to find out that there's now lights on my dashboard when there was NONE to begin with. The Jeep dealership wouldn't help them program my car due to the part being put on wrong as well as them having some of the new parts in the front seat. Those parts should've been on there but they were trying to cut corners, did not work out at all. After all this I asked for my car back with my old parts cause I didn't trust them to do anything with my car. But they said no. My car has been gone for about 2 weeks and counting. We now have hired a lawyer to sue them for negligence. Do your research and take your car somewhere else unless you like to pay for them to destroy your car.