They are not very friendly when it comes to Customer Service. Ellen was rude and disrespectful to…read morethe point of hanging up on me when I asked to speak with Upper Management to file a formal customer complaint. When they did work some suspension work on my car more specifically and Allingment it was in such bad condition to the point of it pulling and almost caused an accident on the highway on my way to work. It was very scary to say the least. They asked me why I did not bring the car back to them and I said, " Why would I bring it back to you when the awful job you did caused my car to jerk and pull violently to the left and to the right so bringing it back to someone that did a poor job was out of the question so I went to Tire Barn and they told me that Hubcap Express LLC should not of even touched the car due to it needing new ball joints, control arms and new breaks as well as barinings in the suspension of my car. Tire Barn also told me it was going to be a hefty 5 thousand dollars. The car isn't even worth that kind of money. Hubcap Express LLC refused to refund my money for the poor alignment they did and on top of that refused to even acknowledge their fault in the matter. So much so that they refuse to negotiate with the mediator of the Attorney General's office making it look like I was wrong for bring it up to this level of a Customer Complaint do to Ellen refusing to let me spaeak with her Manager or file a formal customer complaint. I reached out to Mr. Tom Scherer through an unconventional way but none the less informing them Hubcap Express LLC that what they did was wrong and calling me names making fun of my Disabilities as a Brain Injury survivor by calling me ,"Special" in a derogatory way quoting their response to the Attorney General. They refuse to respond making their selves look like they did not wrong due to their power as an small business owner. They are highly, "NOT RECOMMENDED TO ANYONE". DO NOT GO HERE their prices are high and will snake you like they did me.

Best customer service I have received in a very long time! Everyone was very nice and professional…read more I received the service that I was looking for at the price that I was quoted. I will not go anywhere else in the future.

Sway bar on my fiance's chevy malibu. Very good people st…read morestore #128..However a little disappointed they dont use paper floor mats ss there were footprints all over the floor mat.

I got 4 new tires and they squeezed me in with only 24 hours notice. Guys are always professional…read moreand very personable. Techs do a great job and I will always buy my tires at Bell! Thanks again gang!!

I recently had a tire puncture on my OEM tires. They would not fix it at Costco because they said…read morethe location was too close to the edge. However, I disagreed with that. They also would not service it because I had not bought the tires from them. I had previously experienced tire barn in another state and wanted to give this place a try. They were able to get the same-day appointment and they were able to fix the tire. In the good old days I think they used to do this for free but after the Covid pandemic, you get charged in 30 something odd bucks to get this fixed. That was cheaper than getting a new tire. Overall good service and fast. It is disappointing to hear that they no longer do tire repairs. If you buy tires from them you have to buy the tire insurance.

The manager on duty - Todd Wallace took care of my son's tire and another gentleman's tire (who hit…read morethe same piece of metal) near the end of the day. He actually even gave us a slight discount when he heard the story and that we were paying for the other person's tire too. Great work, fast and courteous.

Been going to this location for a decade, and this will be the last time I provide any opportunity…read morefor business. I scheduled a pickup (which they do for the business I'm employed under) for Monday at 9am- I checked with my concierge at 3pm that day and the porter had failed to pickup my car (day one missed). I called over to them and they'd informed me they had me down for a drop off (which I've literally never done in 10 years), whatever- I told them my car would be in the parking lot for pickup Tuesday at 9am. I get a notification on Tuesday at 12:41pm that the car had been picked up. I receive no verbal update until about 3pm when I'm told the car will be repaired and returned to me by end of business day. I got a second call about 30 minutes later informing me that was incorrect, and NOTHING had been performed on the car- they'd instead be returning it to the lot with NO SERVICE provided, but they need my car for a third day. Fine. My car is waiting in the lot at 7:30 Wednesday am and I CALL THEM specifically to inform the car is there, and I'm anticipating a pickup from them at 9am (to avoid a similar debacle to the previous day)- My concierge team calls me at 10:40 to let me know they just picked the car up. I was contacted today at 2pm for payment, no apologies until I addressed my concerns head on- to which I was met with a "I didn't want to tell you this, but we're super short staffed- I don't want to feed you excuses" blah blah blah. Chapin and Team- Customers DON'T CARE how busy you are. They care about how YOU MAKE THEM FEEL. And when you make me feel like I'm not a priority- I'm going to seek that feeling out elsewhere. All of this wait for A PAIR OF HEADLIGHTS and A SINGLE TIRE for a MOPAR/Domestic vehicle with a VERY common tire size no less.

Hello, to whom this may concern/ grab the attention of I have been taking my cars to McMahons for…read moreover 4 years now and the last two visits in 2024 that I've experienced were very unpleasant. My first unpleasant visit was in regards to me getting my brakes done. I dropped my car off before McMahon's opened (6:00am) to ensure they can get my vehicle in and completed when I got off work the same day at 4pm. I had to continuously keep calling and checking on my car to find out as I'm getting off work that my calipers were supposedly "glued" on and that they broke it trying to get one of the calipers off. This lead to them having to order me a new set of calipers which aren't cheap if I may note & I was told I had to pay for them even though the worker broke them/ caused the damage. I was very unpleased due to no communication was given throughout the work being done on my car. To add to that When they called to tell me that my calipers were broken due to them being "glued" on supposedly they then proceeded to tell me they would have to order me a new set of calipers which was said to be ordered and put on the first delivery truck for them to work on them and get my car back to me first thing tomorrow. I asked them to call me when they began working on my vehicle and again I got no call or update. I reached out to them on my lunch break (11:30) to then be told that they ordered the wrong calipers for my car which lead me to again being without my car for even longer and going into the weekend. Monday came around and still no update from McMahon's in regards to my car which lead me to have to call again on my lunch break due to the lack of communication on their end to pick up the phone and call me after they have had my car for 7 days now. Tuesday came around same thing no communication on their end I called on my lunch break to be told I still wouldn't be able to get my car back. Wednesday which is now the 9th day of them having my vehicle I finally got my car back. My second unpleasant experience came about with me needing my oil changed. I brought my car in first thing when I knew it would be slow (8am) they got my car in and got it done around 9am when getting my paperwork of the breakdown of what they did and what they found and etc they mentioned my wipers were not working which I thought was odd because I had just used them along with being told my brakes were bad when as stated above I just got them done by McMahon's not even a month ago.. I go out to my car to turn my wipers on to see what the issue was to find out that my wipers were perfectly fine along with going back inside to get a manger for her to see for herself that my wipers clearly worked. I called due to I was just still not understanding / in disbelief that someone doesn't know how to know if wiper blades work or how to work them when they're supposed to be the experts. when I called I was talking to a male associate who was said to be a service advisor and he continued to tell me how "every vehicle is different & that the associate might of pushed the wrong button" to then be told that they were entry leveled employees that aren't familiar with every make and model and not to be concerned with the information Put on my form. This is no excuse for having "entry level workers" handling my vehicle if they have no clue how to work windshield wipers or even have the ability to go get someone to validate if something was truly not working if they don't understand or know how to operate something. This just shows that they have a inexperienced team and no one there to take true accountability or that knows how to genuinely fix a issue due to I was told I would get a call back and never received it.

Run, don't walk, away from here…read more I took my car in for a check engine light issue. Initially I went to a nearby Auto Zone to have them run a test for the code. The results showed a proable thermostat issue. In March, Meineke flushed and replaced my coolant, so I was very concerned about whether they actually checked the whole cooling system. I was also concerned that this location caught the issue back in March and didn't tell me because they wanted me to come back again and give them more money. I also had my water pump replaced here in March. I talked to Tammy and asked her to pull up my past inspection results so I could see if they checked the thermostat or not, and if they did, what the notes said. I could not find my physical copies and the email links from March no longer pulled up notes. So I thought, "They'll be able to go over those notes with me and we can have a discussion about where to go from there." Instead, Tammy said, "We don't keep those in our system." I said that that is false because other employees have gone over results and notes with me in the past. She said, "All I can show you are payment confirmation documents." Huge red flag. The results indeed showed a thermostat issue, as well as an engine turbo issue. As far as the engine turbo thing, fair enough. But a thermostat in the system they worked on just 3 months ago? I can't believe that a part that supposedly had zero problems back in March completely failed and needed replacing just 3 months later. That's why I wanted to see the notes in the first place. Why would a business lie to anyone about that? My total bill was $832.22. When I went to pick up my car, Nathan, one of the mechanics, kept saying there was a 3% card fee if I paid with my debit card. I already knew about the fee; I don't know why he kept mentioning it. Why would I get hundreds My mom was there to make sure everything went OK because I told her about my concerns regarding Tammy. When my mom heard Nathan talk about the fee, she said, "Wait, you expect your customers to pay that?" Nathan laughed at her. Actually laughed at her. I sent an email to this Meineke's direct email and also to corporate customer service about my experience. I asked for a refund for the check diagnostic test and the thermostat replacement. Tammy called me and insisted that she did show me all the inspection notes I asked for. She even said, "Our cameras will show that I did go over those with you." She insisted that the part I had replaced was not something found to be an issue back in March, and then she read notes from the mechanic(s) who looked at my car back in March. I said, "Oh, so the notes DO exist!" A refund was not offered and I told Tammy there is something very wrong going on at that Meineke. The dishonesty, arrogance, and suspicious behavior at this location is out of control. I am considering contacting the BBB for help getting a refund.

This establishment is set up to take as much of you money as possible. The woman manning the front…read moredesk is well trained on this task. She seems to specialize in taking advantage of the ignorant and desperate. My wife's car would not start so she had AAA towed it to this establishment because it was right next to the Wendy's where this happened. All it needed was a new battery, but they told her that her fuel pump blew a fuse and her key fob didn't work (quite a coincidence). I brought her the other key fob and they said we'd have to come back tomorrow. I walked to the cr (which already had the new battery installed), turned the key and the car started right away. Seeing this, the front desk whom literally ran back to the store to get my wife to approve and sign off on $315.76 of charges before I could get back to the front office (I had to wait for the mechanic to put the engine cover back on). The Diehard battery they sold her for $219.99 is listed online for $115.99. to which they added $49.60 for battery installation and another $21.57 in "Fees", which were not specified anywhere on the receipt. I feel they took advantage of a senior woman who knows nothing about cars and new the car was towed into the shop so she was feeling pretty helpless. Having paid more then twice what we should have, I would recommend steering clear of this establishment.

10/10 Insanely great services ! Kyle & another gentlemen took great care of my truck so well I will…read morebe back with another vehicle soon.

I believe his name was Lucas but he worked with me on pricing and was very reasonable with what I…read morecould pay for new tires...highly recommend this location!! Thank you guys !

Would leave 0 stars if I could. They put on 4 new tires for me. 2 of them were not seeded right &…read morehave had a slow leak in them. Had an appointment at 4pm today & Brad an employee (was nothing but rude). Asked me what was going on told him they had put 4 new tires on & that 2 were not seeded right. He proceeds to answer the phone that was ringing when he gets off the phone he goes in to say in a rude manner its going to take 4hours before he can get to it. Customer service skills are trash. Brad has no respect for his customers & could careless about his job. Super unprofessional employee Brad.

Had to get my tire patched up and the service was quick and easy. Less than 30mins. Highly…read morerecommended.