WRONG FLOORING! NOT WHAT WE PAID FOR!
INCORRECT INSTALLATION PER INSTRUCTIONS!
We would not recommend Discount Flooring. We ordered, by viewing a 2' x 2' sample, laminate flooring by Gemwoods called Golden Wheat (See photos).
Just a few of the problems:
1) As you can see from the photos it is not even similar to the sample. It should have never been installed by Steve. When I saw it I was shocked. He did refund the labor but not the laminate (so we are out $1160.67). A claim was submitted to the factory and was rejected stating the same thing-it should have never been installed.
2) The installation was poor. Not only is the color/pattern not even close to the sample but it was laid with repetition of the same pattern side by side in many, many places which looks horrible! The random lengths (which I wasnt told about when ordering) add to this problem. He didnt even try to make it look better, if possible. INSTRUCTIONS STATE TO MIX MANY BOXES SO YOU DONT HAVE THE SAME PATTERN SIDE BY SIDE.
3) As the warranty/instructions states (which we got AFTER the installation) that the laminate MUST be acclimated for 48 hours in the house where it is being installed. It was not. If it had been I would have seen the flooring and it would have never been installed. The warranty is void if this is not followed. The flooring was going in our park model that barely had any furniture in it so it could have been stored there for 48 hours. FLOORS "CRACKLE" WHEN WALKED ON DUE TO IMPROPER INSTALLATION.
4) We are now in the process of tearing up the flooring ourselves and re-laying new flooring (a couple of weeks job for novices). As we are are doing this we are finding more problems. The foam underlayment was laid incorrectly on the subfloor. It is approximately 1"-2" away from the sidewalls and outside door. Also, the seams are not even butted up to each other. How is this suppose to act a as vapor barrier? We are in a wet climate so it is important. So, we now have to reinstall additional underlayment. INSTRUCTIONS STATE UNDERLAYENT MUST BE BUTTED TOGETHER AND TAPED.
Most homeowners are not around when the flooring is being installed or it is going in a new home, so they dont see it until it is done. It is the responsibility of the installer to make sure the sample he has matches the product he is installing and also follows to a "T" the installation/warranty directions. If he questions it, stop the job. He is the professional, not us.
I have attached photos which went to the distributer/Tri-West Flooring and to Discount Flooring. We are very upset and disappointed. We are writing this mostly to alert others so they will not have the same experience we had. read more