Sad that the employees of American Freight are so threatened by my review that they have to tag the…read morebad review as "funny". I'll have the last laugh, as purchase savvy consumers read my review and purchase their furniture elsewhere.

Comments: My husband and I went into American Freight on 11/11/13, at about 1:45 pm. We picked out…read morea sofa, 2 recliners, 2 end tables, and a coffee table/end table set. When we decided on our furniture, we were told that the Olympic set made by Simmons was not in the color we wanted. However, the salesman offered us the set in chocolate and would take $50 off the warranty protection. He checked his stock prior to offering this to us - he wanted to make sure that he had what we wanted in stock and actually did this after we said we wanted the lighter color. Anyways, we went ahead and decided to go with the chocolate set since they had it in stock and it would be up to 4 weeks for the lighter set to come in. We were told that the set would be delivered within 45 minutes. Three hours later, I still had not heard from anyone and our furniture was not delivered. I then called American Freight back and was told that they had tried to contact me but did not have a working number, when they did have my phone number. I was told that there was a "price discrepancy" in my favor and that he charged me for the wrong recliners so I needed to come back in and allow them to redo the sale and refund the difference. I did this and then again waited for delivery. When the furniture arrived, the recliners were NOT what we ordered and were NOT what we had looked at. We had not even looked at the model that arrived at our house. In addition, it was a different shade of chocolate than the couch. We sent the recliners back because no one had told me or my husband that we were actually purchasing DIFFERENT recliners, ones that were shorter and definitely not as comfortable. I felt very much taken advantage of and that the salesman thought I was an idiot. My husband called them and the salesman said "I must not have explained it correctly." Not once was I told that the recliners that we agreed to were also not available, in addition to the original set we wanted. If they would have just been honest and upfront from the start, we probably would have continued to shop with American Freight. However, we will NOT purchase from American Freight again because of this one horrible incident, which is very sad because everything else has been great that we purchased. We also have lots of friends and family and are very involved in the community and they will definitely hear about this customer service issue and dishonesty.

Very friendly! I never PD.over $175 for an appliance.never had trouble w/ any.ive sent so many…read morefriends there.

Pretty shady people, selling things that break down often and have a huge repair backlog.read more

I called Ace for my washer on 3/5/25 when it wouldn't agitate. Technician Josh who came out was…read morevery rude & at first tried saying nothing was wrong. I MADE him stay until I loaded the washer with some items & had it fill up. Obviously there was a problem which he diagnosed as a bad hub. On 3/10/25 they came back out to install the "hub" that was supposed to be wrong with it. Today (4/30/25) my washer is not working again & you can tell from the noise it has to do with the hub/agitator. I called to request service believing it should be covered by warranty & asked for a different service person than who came out the first time. The lady put me on hold then gets back on saying that the tech told me when he was out that there was a problem with the washer spindle. I was NEVER told this during either visit & there is no notation of this on my paperwork. I told her he never said this & she put him on the phone. Josh gets on the phone being extremely rude & flat out lying... claiming on one hand he doesn't really remember the service call but on the other saying he told me my spindle was worn out. He was extremely rude & combatative on the phone, besides lying about the spindle. He also said that if it was broke then it's because I overloaded it. Why would I pay $250 for a repair in March that wasn't going to fix my issue & would leave the spindle bad? Beyond that, I have a like new washer in my detached garage that I could have just swapped out if needed. Aces billing practices are also suspect. I was charged a $99 service fee to come out plus being charged service time to try & figure out what the problem is (a service charge typically is what's charged to come out & diagnose your problem). Once my part came in I was charged for the part & once again for the supposed time to install (even though the washer was left disassembled on 3/5/25) the new part. I paid them $250 for a faulty diagnosis&/or repair that only lasted 50 days & the part itself only cost $39. Pretty sad when a business won't warranty their work for more than 50 days & allows their tech to speak rudely to a customer on the phone & flat out lie to them. Stay far away from Ace Washer & Repair!

Shop small!! They stand behind their appliances and can find your history in their computer.read more

They came promptly. They messaged a picture of the repairman in advance. He identified the problem…read moreand removed the bird nest blockage from my tankless hot water on demand exhaust vent. The cost was reasonable and the whole experience was a great relief. He stayed to make sure we had hot water!!!

I was able to get a same day (in fact within a few hours of my calling) appointment for ac repair…read more I like that I received a text and picture of the repairman when he was on his way. He was very polite and friendly. He seemed thorough in checking things out and doing repairs. My ac was running in no time. Payment process was simple and the email received of all he had done was a plus. I highly recommend Aire Serve!

Used them for a replacement part. No problems here. Nice to have a local connection for parts…read more They also sell appliances and televisions. Only complaint is that they don't have any sort of answering service. If you call, and no one answers, the phone just disconnects. This is annoying if you need information or need to leave a message.

Bought washer and dryer there a few years back Nightmare.both were hunk Bought cheaper and better…read moresamsung warsger,ryer,dishwasher, and ice box from Lowe's terre haute in, great service and price,can't recommend shues at all .No reason for Chris to sell is junk,Go big box,

I brought my sewing machine in to be repaired. Not only was it fixed in remarkably short time, but…read moreit was incredibly inexpensive! I wish I had found this place sooner! They have an expansive inventory of fabrics and they also have replacement parts for sewing machines! I had lost my presser foot and they had one that fit my machine in stock! I cannot say enough good things about this store! Oh, and the employees are also the nicest people!!

My MIL was absolutely tickled pink with this store. The customer service was exceptional, she says…read more The staff was so willing to help her with a sewing machine repair that required shipping to the manufacturer and were always kind. They also had a beautiful selection if fabrics and notions.

Despite being the smallest, this is the best goodwill in town! The staff are friendly and it's…read moreclean. My husband and I were in over the weekend and the cashier was super helpful. I wish I would have gotten her name because she deserves a raise!

Spent over $1,000 on materials and equipment for a job we had in Terre Haute. Went back to Rural…read moreKing 3 times within an hour and a half and had HORRIBLE CUSTOMER SERVICE EVERY TIME I WENT. I had a plethora of things I needed and asked one of the girls that was socializing up front for help, she responded with using her finger to point in the direction of where to find what I needed. Tried to get another person to help and she too responded with a pointer finger. I ended up pushing two carts by myself on one trip and not a single person offered help. I don't think that's too much to expect from a store like this as Lowes, Menards, and Home Depot are always willing. I also was looking to purchase 2 of the biggest/most expensive shop vacs that rural king has to offer, which they didn't have in stock, and they tried to get me to buy the smaller/cheaper ones instead. Fortunately I convinced the manager to sell me the display unit at a discounted price (turns out it was missing parts too.) The prices on ALL of the pressure washers were wrong, it took about 45 minutes to get an employee to get another employee, who in turn had to get another employee to help me find the right pressure washer. I would have spent another $150-$200 on gloves, but they did not have ANY of the right material gloves in stock for men, and were unwilling to check to see if they had any backstock. The ONLY reason I give 2 stars is because the lot guy (the only 18-20 year old guy I saw at the store) was more than willing to help me load everything in my truck after I asked him on my first visit, and when he recognized me upon my return he again offered to help. For such a big business you would think that there would be more than ONE helpful employee in the whole building...

I have always loved this Rural King!! but today I bought two under Armour outfits for my…read moregrandchildren, brake fluid and grease for my fittings on my zero turn and a 5 gallon bucket with a lid. I didn't notice until I got to my house that the girl put my under Armour outfits, which were off-white and gray in the bucket with my brake fluid and my grease tube, the outfits were not in a sack. If there had been one smudge of crap on those outfits they would've went back with for once acting like a karen! I can't believe she threw that in there I usually don't get upset, but when I saw this I thought how stupid! Ok, I had my karen moment.