A very honest hard-working family man that takes pride in his shop and the work he puts into it …read more He was honest with me from day one and I really appreciate that I would recommend them to anybody

If I could give Jamie Slack's Body Shop six stars, I would. We hit a deer on I-24 while in route…read morefrom Florida to our home in Colorado. Our Rav 4 is 6 months old and damaged enough that we couldn't drive it. Toyota roadside assistance dispatched Jamie to tow us to the nearest dealer. While on our way to the dealer, I called the dealer and they told us no Toyota dealer in the area does body work. Jamie said he could do the job but didn't want us to feel "any pressure to do business with him." After being with him about 15 minutes, I had a lot more confidence in him than any car dealer I've ever dealt with--the guy is impossible not to like. He drove us to a car rental place in Murray, although his shop is in Hardin. He recommended restaurants in the area and offered to take care of the tomato plants I was hauling home. More importantly, he was specific about when he could get the parts and the job done. This was a Friday and I talked several times that day with my insurance company. My insurance company eventually told me they could not get an adjuster there until Monday but that the local adjuster knew Jamie and on that basis authorized him to start work immediately without them having to see the damage. When we went to get stuff out of the car Friday evening, he had already started work. He got the job done when promised and we finished the rest of our drive home this afternoon without a hitch. And I defy anyone to tell me the car was severely damaged 9 days ago. It looks and drives as good as new. We invited Jamie to visit us in Colorado and take him to a ball game. Can't say I've ever been so inclined with any other car dealer/repair shop.

Was driving through Kentucky on my way north and had some car problems late in the evening. At the…read morePilot station I was given this gentleman's number by a friendly member there for Lyle from RSS automotive. Called him and within 20 - 30 minutes he was there to try to give me a helping hand. Although he wasn't able to assist me that evening being that it was late and unable to acquire the parts to do the job, he did give me the name of a reputable service center that could early next morning called Purcell tires and service. Next morning I was towed by Michael from Stinnets towing and within hrs was on the road again and on my way. Thanks again Lyle, Michael and the guys at Pilot and Purcell.

I wish I remembered the name of the guy that came out to jump our rental the last 2 morning at the…read moreSuper 8 in Metropolis. He was great! Called us as soon as it was dispatched to him was there within a short time and had us going both times. Thank you for making the mornings easier. (We finally got the rental switched out and on our way home)

It's been almost a year and I am just now posting. That is how much I appreciate what you did for…read moreme. You picked me up at 4 a.m. on the side of the dark highway on a Sunday morning when my rental car tire went flat. You drove me and that car to St. Louis Missouri that very morning so I could make it to my big brother's funeral. I can't say enough good things about a terrible experience because of the two very kind gentlemen that work there and were so kind.

My family is now safely tucked in at a hotel after an ordeal with our vehicle breaking down on the…read moreside of the highway. Christian came to get us, was able to get us safely moved off the highway, then gave our whole family (all 5 of us!) a ride in his extended cab truck to a hotel, lowered the vehicle again for us to get our belongings, and then continued on to take the vehicle to the shop, with a promise to get us picked up in the morning! Breaking down so far from home was trying to say the least, but Christian did everything within his power, going above and beyond to help.

My daughter and I had a tire blowout near Eddyville, Kentucky. A kind man from Paducah saw it…read morehappen, drove past us and then came back and knocked on our car window. He put the spare on, but it was flat so he called his son to bring a compressor, blew up the spare and followed us with his hazard lights on all the way to the last exit to Paducah. Meanwhile we were headed to Metropolis to Harrah's so I called their security and got three names of companies that could help with tire replacement. The first was in Paducah, the second didn't answer as it was about 5:30, but then we were very fortunate to call C & W and although they close at 5 Curtis answered and said he would check to see if he had a used tire that would get us home, and he would order four new tires that we could get one or more of the next morning about noon. The next day he called my daughter at 10 a.m. and said that he had the tires. We went to the shop, had help unloading a very full car, the damage to the tire was shown to us along with the cracks, were told the age of the tires and then asked what we wanted to do. We bought four new tires as ours were six years old. Service was prompt and very friendly as we waited inside with Curtis's wife who works there. When we left Curtis said to be sure to text him when we got home safely. We had another problem later in the day so we were late getting home. As we walked in the door at my condo Curtis was already texting to check on us. We couldn't have asked for better service. We thank God for Curtis and his way of doing business. We highly recommend C & W service in Metropolis, Illinois! Thank you Curtis for everything! *****

Did an amazing job on our Honda Accord. Highly recommend and will definitely use in the future.read more

I just picked up my SUV from Big Rod's Detailing. It is immaculate!!! He went above and beyond to…read moreclean, polish, as well as touch up and camouflage some "mistakes" I have made driving carelessly. He and his colleague were very friendly and outgoing, taking great pains to understand what I wanted specifically. They definitely put customer service first! I was even given a car goodie bag to go with items such as hand sanitizer. I would highly recommend him and will be returning to him in the future.

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

We had flat on pontoon boats in middle of lbl ......land between lakes 6:30 in the afternoon left…read moreboat there called Mitchell came put new tire on delivered boat to my house that evening I would recommend them anytime!!very friendly and efficient Tks again

I ran out of gas on I24 and had no money to my name. I was so broke and my insurance covered the…read morefuel but not the travel time and Mitchells made the drive of 30 miles to give me 5 gals of gas, jump my vehicle because I had been sitting for two hours on the side of the road. I owe Mitchell's my life because I was able to go to my home 12 miles away and hug my family. I owe them everything and would recommend them to anyone. Do not use anyone else. They are really great amazing godly people

They were kind, courteous, and true to their word. They were very easy and straight forward to do…read morebusiness with in buying a car from us.

I was stranded in Paducah while driving down South from Illinois. I had to call Mr. Jerrell to…read morepick up my car from a service center and have it salvaged for parts. He was very friendly and honest. They picked up my car, paid the storage fee, and are sending me a check for the remainder. I would absolutely recommend this place.