After updating payment information into their website, the autopay feature somehow disconnected and the updated card info was not showing on the customer service information screen even though the website showed the correct card info. I asked to speak to a supervisor and was told I would get a call back within 24 hours with no response. This happened multiple times and then was billed late fees and reconnect charges. After finally speaking to a supervisor for over an hour, the additional fees were credited to the account and I was transferred to customer loyalty which would not issue an further credits. As such, I cancelled the service. Now switching to streaming for a much better value. read more

Find another service. Directv Sucks. they cannot get me. a CBS station, going on 2 years. Customer Service is a joke. they act superior, condescending and arrogant. read more

I just contacted Directv about picking up the rest of the NFL season with NFL Sunday Ticket. In previous years, before AT&T, I would be offered the package for the last 8 games of the season if I agreed to a one year extension of my contract. That didn't happen this year so I contacted them and asked if they had any promotions for the rest of the NFL season, FOUR GAMES. No promotion for contract extension. Instead, four payments of $39.00. Really? I can buy the NFL Game Pass for $99 and watch every game through my computer connected to my TV. Bye Bye DirecTV. read more

LIES LIES LIES The people on the customer service hotline will tell you anything they think will get a service tech to go to your home. Why? Because they get a commission if a tech goes to your home. I had a tech tell me this. They absolutely cannot fix a freezing picture problem. They absolutely cannot fix a guide by giving you a larger font or a different guide or give you back the older guide. They cannot fix these problems because the tech cannot alter the software. I do believe they are working to correct these problems, but there is no solution in the near future. Please do not waste your time waiting on hold for an agent to tell you anything they think will make you happy. I am VERY DISAPPOINTED in AT&T and the Genie system, and you will be too. Either keep your same system or switch to a different company. I'm switching. P.S: I'm posting above on Yelp and as many other sites that will allow it. Thank you for reading. read more

This company is terrible DO NOT GO WITH THEM! I waited 3 days for the technician to show up to install my directv despite the fact I called a total of 15 separate times to try to confirm the installation and figure out what was happening, then after being guaranteed a 200 dollar gift card to compensate my time in addition to a promotion, once they finally came to install they then informed me that they had no way to install the dish!!! Wasted 3 days of my life on this company and now I will not be compensated at all. Terrible service and I am honestly appalled that as a first time customer they decided to treat me with this disrespect. The better business bureau needs to check this out because this is not the way to conduct business. read more