Best customer service!place is very efficient, speedy and prices you can't beat! Definitely…read morerecommend this place!

From the owner: Our business specializes in phone repairs for all models of smartphones , computers, and tablets …read more We offer a college and military discount

I went to the Taylor store Travis and Mikayla were great…read more I just walked in with a few questions. They were very informative, they helped me with my issues. I would come back there in a heartbeat, and I lived forty five minutes away

I wouldn't even give this one star. DO NOT USE THIS STORE! I had a terrible experience at this TCC…read morestore, and I strongly recommend going to the Verizon company store on Route 6 instead. I was told I needed to pay $130 in taxes and fees for a new phone, as Patricia stated my device from T-Mobile would not transfer online--something the Verizon store on Route 6 (huge shoutout to Liam and his manager) was able to do without any issues. After getting my line fixed at the real Verizon store, I returned to the TCC the same day to return the phone. That's when I was told I'd have to pay a $100 restocking fee (double what Verizon stated and double what was shown on the receipt they printed for me, as I was not given one upon leaving). When I mentioned calling Verizon corporate, Patricia dismissively said, "Okay then," and I left. After speaking with Verizon's corporate support, they confirmed that I should be refunded in full, minus a $50 restocking fee, not $100. When I went back to the store, I kept the Verizon representative on the phone to ensure I was charged correctly. At that point, Patricia stated she didn't know how much I would be refunded, and it all depends on what comes up in her system. She refused to refund $79.99, claiming it was a "service fee" to the store for activating my line, and in addition to the $50 restocking fee, she charged me $8.60 in tax for the return. Thankfully, the Verizon representative on the phone assured me that I would be refunded the money the store was keeping-- as Verizon would credit my account for the difference. Customers during all of these exchanges noted similar concerns, stating it is always a problem dealing with this store, and one family I was speaking to even left after waiting an hour because she was helping three people at once, while one employee couldn't access most concerns because Patricia is the only one with authority/credentials for the store. This entire ordeal was a nightmare, and I would never recommend this TCC store. If you need any Verizon-related service, go to the official Verizon store on Route 6 instead. *Note- take notice of how the responses all state "we look forward to working with you again" and mention the store location to "satisfied" customers. Those who express concerns are directed to deal directly with a company run store or call customer service, not return to their TCC retail only store, that has no connection to the servicer, Verizon, as they are merely authorized retailers of Verizon cell phones and devices. *

Do not shop here. This is not an actual Verizon store it is a Verizon authorized retailer(TCC)…read more They up charge you for hidden fees and lie about it. We purchased 4 new phones and were charged a $50 "set up" fee per phone even though they did not set up the new phones. They told us at checkout it was taxes. Its now been 9 days since we found out and they are avoiding our calls and hanging up on us. If you google it and this is a common occurrence at TCC stores.

My mother went to the store and bought a tablet when she got it home we both checked it out the…read moretablet was defective. I thought to take it back and exchange it for another one these people did not want to exchange anything and did not want to refund my mother her $75. I am truly appalled that at the Steamtown Mall this is who they have working and then representing themselves as Verizon. Verizon would never ever do such a thing. They were so rude and unprofessional. I wish I could give them zero stars. These people have the audacity to tell my mother she was the one that broke it.

I am still dealing with the aftermath of the mess that these people created for me in Scranton…read morePennsylvania Lackawanna Mall Steamtown I am now in a credit report stating that on February I opened a Verizon account with them although I closed it fast it within the same month I am being charged and now it's on my credit report thanks for Alliance Wireless you will be not forgotten these people have made my life impossible fighting for $200 to get back because the phone didn't work they sold me a defective phone I had to get my credit cards involved I had to get the Attorney General Written Letter so these people are still operating if you've noticed the only reviews they post are from 5 or 7 years ago and of course they're good reviews don't be scammed and don't be deceived these people manipulate the website so when you do look for them and Google this company you will see the first things or good reviews but if you've noticed they're five to seven years ago big difference

Excellent service repaired my grandsons computer screen at a fair cost and took very little time…read moreget it back right away

They went above and beyond expectations to fix my phone and got it back to good operation on two…read morevery difficult repairs, even though it's an old phone. Chuck showed himself to be an insightful diagnostician. Great service and very honest.

Walked in to have a sim card switched out and was told they dont have the small tool to open the…read moresim tray. REALLY, how do you even sell a phone? I have alwsys done this here. First time i have ever had a bad experience here.

Nothing but lies. Do not believe ANY pricing they give you, they just want the sale. The manager…read morehas NO customer service skills. NONE, ZERO, ZIP.