Came here the other day to return my cable box and was blown away…read more First, this store must have had an upgrade recently because the inside is very pretty and modern. Second, I have never encountered friendlier people at a cable/internet store. The manager opened the door for me, greeted me nicely, and checked me in. The girl, Cassandra, who helped me was very kind as well. Even though I came here to end my service, I was happy with the Internet and cable I had through Charter overall.

I'm really disappointed in Spectrum Home Internet. My mom is…read more71 years old and has been a loyal customer for over 30 years. She recently canceled her service and was still charged the full $90 bill ... no proration, no courtesy, no loyalty consideration. At some point, companies need to ask themselves if profit matters more than people. Long-time customers, especially seniors, deserve better than this. This just feels greedy and money hungry.

It takes too long customer service to respond and when they did they gave me the runaroun. My…read moreissues are still unresolve.

The only I started service with WOW was it is the only cable company allowed in the apartment…read morecomplex. I have been without service during different times during the year and a half that I was forced to use them. The last time was this week. I was told that there had been an outage and they had been bombarded with calls. I was without service for about a week intermittently. I called and my phone call was disconnected for two days. When I finally reached an "agent", first there was a language barrier. Secondly, I did everything that I was told to do, still no service for my TV in the bedroom. I had service on the TV in the living room, after doing everything I was instructed to do, I was put on hold and the TV in the living room stopped working. She continued to put me on hold to check different things. After one hour, she said that I needed a technician. The technician came and got my service to operate. I received a bill for $64.00. I challenged the charged because I did everything the agent told me do, and she lost the service on the TV in the living room, and the remote to the TV in the bedroom stopped working. I was told that half was a fair charge for the technician. I hung up on the "agent's supervisor" and I canceled my service that day. AMERICAN customer service was not shown to me. The agent made my situation worse, and I was told that I was responsible. Wrong Answer. I would give a -10 rating if possible.