wonderful expert with text advisor! conversations and answer easy to understand and follow.read more

Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

here is what happened…read more I gave up hopes of receiving card, as it didn't show up in 2.5 months. then got a email from them saying it went to wrong address and back to them etc so gave same address again and card came in ~ 2 weeks. would have got more stars if delivery was smooth and didn't have to waste time on follow ups.

This company is a scam! They don't ship what you order. They ship whatever they want to ship! And…read morethen don't answer their phones or make it easy for you to return the item. I got with my credit card company and disputed it. Now they want their adapter back. They can issue a call tag for it and I might send it! Do not do business with this company.

Alex Did a Great Job helping my Mom set up her Smart TV 100%, would recommend…read more They came when they said they would and Alex took his Time and Got my Mom up and Running ,something I couldn't do or had the patience to do. Thank you !

Ed and his team were fantastic. He was very polite and professional and explained all options. He…read morewas very knowledgeable about our tv. He provided fast service and quality work. I would recommend him to anybody. Thanks again, you and your team were great and personable!

I'm not one to complain but we lost internet early on a. Sunday morning . Had to speak with Clair…read moreAI and could not get a tech before Tuesday . After several attempts and actually got to speak with a real person on Monday morning who was going to elevate the situation and have someone call me . At 12:15 tried again after not receiving a call back in up dated appointment . Then had a dispute with Claire Ai agin after arguing with her . It was then I finally spoke with an Agent who was empathetic and outstanding getting a tech support today . His name is Croswell who went above and beyond to correct a bad situation. He immediately said that this problem should have been same day service and was able to reach out and sent Anthony who spent an hour dealing with wiring and router . Blue Stream is fortunate to have these exceptional responsible and caring team members. Making lemonade from lemons

We moved our community in Sarasota from Frontier to Blue Stream about 16 months ago. I've never…read moreexperienced such horrible results from a technical organization. The fiber is supposed to be the best solution for internet and it is in other companies. It seems Blue Stream is cutting corners somehow. They must have had some really good stories/ promises for why all of their reviews are terrible yet our board chose them. So disappointing. We can use less TV but so many things these days rely on the internet. Avoid this firm at all costs!

Never had I had an moment like this in an Service store. I…read morejoke not, in and out under 3 minutes with new device in hand and on my way. Shoutout Julio, super attentive to me and another patron. His energy was palpable and should be recognized. Thank you Julio

Nothing but headaches with customer service. Store staff have bad attitude and seem annoyed when…read morethey need to help.

Beware. I had a plan that was unlimited and grandfathered into. They convinced me to change my plan…read moreand that my bill would go down. I'm now paying more than ever for less service. Complete scam. Chat agents feel like AI and are no help. All they say is "rest assured" but there's no rest and no assurance. My bill went up $82 this month for changes that were supposed to lower my bill. The last agent said they could issue me a $15. lol. Pure insanity and this feels like something illegal happened here. Tricked me into changing plans and now I'm paying more. I've been with AT&T for over 20+ years. Have internet with them. And am finally at a breaking point where I will be looking elsewhere. There's lot of competition out there for mobile providers. Please be careful not to get scammed like I did. (Oh and they can't put me back on my old plan because of course it's not offered anymore.) Completely trick, dishonesty, and lack of loyalty to a customer who has been very loyal for very many years.

If I could give zero stars, I would. I am writing this review to express how disappointed I am with…read morethe service I received at this AT&T location, especially from the manager, Jerry. His attitude was rude, dismissive, and incredibly condescending. For someone managing employees and customer service, his behavior was completely unacceptable. On April 17, I visited this location to upgrade both my phone and my father's phone. We've been loyal customers at this store for years and never had issues until now. I'm very mindful of my budget, so before upgrading from an iPhone 11 to an iPhone 17, I specifically asked the representative, Ernesto, to keep my bill as low as possible. I asked multiple times what my monthly bill would be after taxes. He assured me it would be around $155, and even commented that he couldn't believe it was that reasonable. I also explained that I was grandfathered into an employee discount from years ago. Fast forward to May 7, and my bill jumped from $151 to $244. When I contacted AT&T customer service, I was told my plan had been changed and that I had been charged two separate $10 early upgrade fees that I never agreed to. Thankfully, the customer service representative removed those charges. I then asked for a breakdown of the accessory charges because Ernesto never clearly explained them. I was shocked to find out I was charged $179 for accessories that could easily have been purchased elsewhere for under $40 total. Not only was the pricing misleading, but I was never told those accessories would be financed onto my bill. When I called the store to express my concerns, the person answering simply said, "Thanks for calling AT&T." I asked who I was speaking with and requested the manager. He said he was the manager and identified himself as Jerry. Instead of listening or trying to help, he immediately became defensive and dismissive. He suggested I may have "misunderstood" because Ernesto had worked there for a long time. He also asked if I traded in the phones, which was never offered or discussed during my visit. I explained that an unexpected increase of over $50 per month is a lot for me financially and that I had budgeted based on what I was told in the store. Jerry responded with comments like, "I didn't say that, you did," and "I'm a human being," in a defensive and rude tone despite the fact that I remained respectful throughout the entire conversation. I called hoping for understanding and possible solutions, but instead I was treated with disrespect and brushed off. Telling a customer to "just go on the app and make adjustments" is not customer service. Jerry should not be managing a store if this is how he speaks to loyal customers.

How much do I dislike Xfinity???Let me count the ways! I…read morespent an hour waiting to speak to a supervisor yesterday and then got disconnected! Called back and was put o n hold for 30,plus minutes, then promised a supervisor would call back with in the next 30 minutes. Never called back! Today I called. Waited over an hour on hold to finally speak to a supervisor. I knew nothing would happen to my benefit, but it's the principle! Our bill was going to go up $15.00 a month. Everytime I called,starting in December, 2024,the ONLY way it would be what we were paying is if we switch our phone service to xfinity. Not happening, and will never happen the way this was handled. I'm totally tired of having their team reading off of a script and "i understand.." I have been a customer for 30years .Comcast,Comcast/Xfinity/Xfinity Obviously loyalty counts for absolutely NOTHING!!!! I can be reached if Xfinity would like to contact me ngoing@yahoo.com

Got a great deal on Xfinity TV and Internet. Got install with no headaches i love the On-demand and…read morestream app. Excellent service i highly recommend this company.

Ultimate Streams provides the most amount of TV for the lowest price! It can't be beat. If you like…read moreTV and want to break free from the tyranny of contracts, Ultimate Streams is your solution. In addition to literally every channel that exists on the planet, you get first run movies, pay per view and DVR functionality all for a fraction of the price you'd pay to the cable company or movie theater. Customer service and tech support is top notch as well!

This firm is first rate! Mark planned and remotely installed and corrected my whole home tv box…read moretheatre with absolutely no fuss. He is talented, gifted and dedicated!I recommend him without qualification! Get 'er done! Boom shakalacka!! Trevor C.