After 7 years of being bribed to give 5 star reviews it's time for an honest review.
I moved in to a property managed by direct residential 7 years ago. I moved in with now ex boyfriend.
Upon taking over the lease I never had a check in done, the heating hasn't ever worked and direct residential did property inspections twice a year.
The landlord was a nightmare and turned up at my check out on 15th May 2025 and I believed the check out was supported to be independent.
Having waited since the 15th May to get my deposit back, I got it back today. This was only given back to me because direct residential made me withdraw my complaint against them in order to get my deposit back or wait up to 6 months.
I was bullied and put under pressure by direct residential to remove my complaint. I felt they were threatening me.
I never wanted to remove my formal complaint made against direct residential however I felt like in order to get my deposit back I had no choice.
I've been treated like rubbish since leaving the property - KT17 in Epsom. The managing director of direct residential called me vain for having a voice and standing up for what is wrong.
The property shouldn't be on the let due to mould and so many other issues. The landlady is a bully and on many occasions has turned up the property without giving me 24 hours notice that was stated in the lease.
The property isn't fit for purpose and needs gutting. For the regular flat inspections direct residential are lazy and you could clearly see all the issues.
There is no carpet in the lounge and spare bedroom, the hearing hasn't ever worked, I had to pay for the oven myself and I also paid for the carpet in the master bedroom at my own cost.
The landlady also tried to make us pay for a professional clean before leaving the property. I told the agency this was against the law and I didn't have to pay for this.
Be warned. They only cover their own back. They made me withdraw my complaint in order to get my deposit back.
Unprofessional and aggressive. read more