Can you believe it?! FIVE stars for an estate agent? Well friends, Letz Move deserves the honour!
After a lot of pain and heartache caused by Winkworths (aka WANK-worths), I was beyond thrilled to find such a dream agent. My agent at Letz Move was honest and reliable from the start and has continued to be throughout the entire rental process.
Basically, here's what makes them top-dog in my book:
-Honesty. When I asked my agent if he thought I could talk the rent down a bit, he told me it wouldn't hurt to try. Most agents seem to insist there's no way the landlord will bring down the rent. Thanks to his advice, I knocked off a few pounds!
-Simplicity. Almost everything is done online, making the process far less painless. I was able to fill out all my reference and application forms online AND even sign the contract online as well!
-Thorough! When I went to collect the keys, my agent met me at the flat and did a thorough check-in with me. We walked around inspecting every inch of the place, making sure it was all up to snuff. And nicks or dings were market down and then put up on the website, which was accessible to me with the login information they'd provided. I was then given five days to dispute or add anything on.
-Helpful. Everything was perfect upon move-in, but a couple of days later we had some trouble with our oven. I emailed my agent and quickly received a response from another member of staff informing that my agent was on holiday but that they would be happy to help me out. And they did. Problem solved in less than 24 hours.
Most importantly, my agent from Letz Move was kind and approachable. I actually never felt like he was stretching the truth or trying to sell me on something that I didn't want or couldn't afford.
The only downside to this agency is that they're not very big and don't have tons of listings, but otherwise I cannot recommend them more! read more