I had to ship a guitar and Ted Brown music helped me with a box, etc. I asked how much and they…read moresaid no charge. The store is very nice and the people are great. They have many instruments to choose from and the store was very well organized. As a business owner myself, I value the personal attention they gave me. I don't live in Richland, but if you need any music items, please go to Ted Brown. You won't be disappointed. Sincerely, Roger W. Skaggs

I took my twelve string electric guitar in because some areas of the frets near the headstock were…read moredead and it was useless. I wasn't sure what the problem was, but they figured it out almost immediately. The guitar tech (maybe Bob?) took it in the back room and fixed it in about ten minutes, maybe less! While he was doing that, one of the salesmen and I were talking about unrelated items (sound issues at concerts), and he was answering my dumb questions - in other words, he was keeping me entertained with small talk. I cannot speak highly enough of those people. I don't go to their store a lot because I don't need to buy a lot anymore. But every time I do, I have no trouble getting waited on by knowledgeable and friendly people. They aren't pushy - I always have to approach them rather than them hounding me, and that's the way I like it. ~Greg

A must stop in WW. Just for the experience. Great selection of all music and everything that goes…read morewith it

The store is great as far as selection and they are sitting on a gold mine of inventory. I never…read morebeen into a store that has Record Store Day vinyls sorted by year and I loved that. I particularly like stores that have year-round holiday vinyl and Hot Poop does. Like others before me it is the prices that kept me from purchasing anything. I don't know if they would barter or negotiate but if you're like me and follow prices on Discogs you will understand. I am a business person and if this were my store I would lower my margins and focus more turnover of inventory to make it a destination for vinyl lovers.

I have been in this store 2 times and each time staff/owner whoever it was that was there just…read moreacted like I was a bother....got attitude and completely ignored! My boyfriend went in by himself and got the same treatment. I am wondering if these people want to do business or what's going on! I ended up ordering my new guitar online thru www.musiciansfriend.com and I guess I will be getting all my picks, strings, cases, tuners, etc. online as well. It would have been nice to have a local music store to pop into and touch, feel, try and purchase items but I will only take my business where I get some decent service....am able to get nothing at this music store but attitude!

Super nice owner, Mike Mendoza. Pleasant to speak with and very helpful over all! Knowledgable…read moreabout strings, he has his own private label-Blazing Guitars!

Nice folks in the store but for the first time i bought a guitar they charged me a service charge…read morein addition to the tax . Me personally a slimy way to add to price of the guitar. I dont plan to patronize them going forward

Three of us went in to get some good walking shoes. The next day we wore them to an outdoor picnic…read moreon a cool day. Our feet stayed toasty warm and comfortable...unlike the fourth member of our party who had other shoes on. It took hours to warm up her feet. The shoes we bought were light weight and perfect for our needs. Trendy colors, too. Good job, Blue Mountain Outfitters!

These folks really helped me in a pinch when I needed some last minute gear before a backcountry…read moretrip; what a blessing in such a remote area. The employee was friendly and knowledgeable about gear which is invaluable as a backpacker. The selection of tents was rather thin, but I understand this is commonplace in sporting goods stores post 2020. I even found a cool hat as a souvenir for the trip. I'll probably stop by the next time I visit LG.

A gem! We came in with a 40-year-old guitar my mother-in-law dug out of the basement when she…read morelearned my daughter had started guitar lessons. Angela and Jared had the guitar restrung and tuned up in an hour, and for a very reasonable price. They were both so knowledgable and offered many suggestions for local classes and clubs for my daughter. We were thrilled!

Lee is top notch. Always positive dealings with him. He is quite polite to all of his customers.read more

Not very cool. I pawned my ps3 at h &h for $120 and the next time i needed to pawn it i went to 123…read morepawn and he only said hed gimmie $60. WTH !!

He's an awesome teacher for kids of all ages. My son has been taking classes with him for three…read moreyears and he takes his time each child.

From the owner: We specialize in working with kids of all ages in Guitar, Ukulele, Music Discovery, and Filmmaking…read more We want them to be as comfortable possible exploring their creativity. Learning something new should be both rewarding and fun!

Was visiting Livit Coffee next door when I went to loom at some of the bikes here at Bike Barn. The…read morestaff here were very friendly and helpful. They also had quite the varied inventory for all types of riders. Plus, they host various rides around Walla Walla also!

Nolan went above and beyond helping my nephew with a bicycle. Customer service is important to an…read more8 year old (And his Auntie). The experience was super positive and he treated my nephew like a super star rolling out the red carpet and then telling him he was going to throw in a water bottle for his new purchase. It was a process selecting the right bike and Nolan was very patient, showing us everything that might work for my nephews upcoming junior triathlon. When we came back the second time Nolan said with a smile, "I just built a bike that is green. Do you want to see it?" It was like Nolan knew exactly what we were looking for...I have had a positive experience with this business for over 20 years and counting. Thank you so much for outstanding service!