Absolutely horrible company. Will not send you notice a when Bill is due like other companies, then they just drop you with no notice. Horrible, rude customer service. Worst insurance company I've ever used. A waste of time and money. Definitely do not recommend! read more

SCAM!!!! They never answer the phone. When they do answer, they just put you on hold and never answer again.

This is the worst insurance company in the planet. Be prepared to be on hold for over an hour if you try to reach them over the phone. My email inquiries were never returned. The accident happened two months ago, and today I was told they weren't going to pay for my damage. Stay away from them! read more

Absolute joke! Every time you ask to speak with an adjuster or manager they hang-up on you. There is a reason this is a one star company. This company is a scam! Taking the money of people and not protecting them what so EVER! read more

Had them for years. Had an accident and now they don't wanna cover the claim. Worst company ever. Will not return any phone calls or answer the phone. This claim has been going on for 6 months now. I should have know because when our car got stolen a few years back they didn't cover that either. read more

I put a claim in August 18th my truck is totaled they told me I wouldn't have to call someone will call me I had to call them and the lady told me my claim was denied because of the driver being excluded even in emergencies they do not care this company is a scam will not recommend it is hard to get through and when you are the 1st caller they send you straight to voicemail they didn't even investigate my claim horrible customer services I dont know how there still in business read more

if i had an option to put a negative star i would have used that, my vehicle was involved in a minor accident and the other party gave me his direct auto insurance information after admitting mistake, now the company is denying the claim stating that the insured party stated it was my mistake. the person admitted the mistake and provided his insurance to me for the claim and the company is just dening. when i went to body shop to get an estimate for my repair, the shop owner also told me that they dont work with this insurance company, very hard to get any claim approved. compny just to scam, they delay the claim process. its been more than two weeks. the goverment should be investigating such scam companies. read more

Have a claim that I am trying to get some info on - have made atleast 20 + calls and no reply from them , left voice messages and no one gets back to you . I have medical bills and other bills that needs settlement and I am trying to escalate this via an attorney as I write . Worst insurance company ever - dont fall in the trap . never have any coverage with them . read more

THE WORST !!!! reporting them at a hearing at the dmv as we speak. See you pay upfront for your policy, when you try to file a claim they say you gave them mis information, and deny your coverage. Ha! There's a reason you've never heard of them, or see them advertised. FAILURE as a company. read more

ZERO STARS IF I COULD!!! WORST PLACE EVER TO GET INSURANCE! This place is a TOTAL SCAM. My car was totaled. Which I had taken my car to another shop before making my claim to the insurance just to get another suggestion and it was still repairable. Not only that but they added someone to my insurance without my consent in order for them not to pay me the whole value of my car minus the deductible. This place is just ridiculous. You will never be able to communicate with someone who can actually help they always transfer from one person to another person to always end up with a damn voicemail that you will never get a call back. UPDATE: After 8 months going back and forth to the Office directly losing multiple days of work because apparently they don't have enough time to pick up a damn call or return a call after multiple voicemails.. I can finally say I got rid of this piece of trash of insurance.. I leave very unhappy/unsatisfied but at least I have a peace of mind now and stressed free. Jacqueline Hernandez you are a f****** noob and very unprofessional. Its unbelievable the lack of experience you have after meeting with you I understand why this insurance company is going downhill. FOR GOODNESS SAKE DON'T EVER GET THIS INSURANCE!! read more

Direct Auto Towing Service is horrible. Stroll down to the bottom of reviews to reviews not currently recommended to read my experience. 120 minutes wait time isn't for everyone. I had waited over 5 hours for towing on a dark turnpike. Wouldn't want this to happen to anyone else. read more

Company is terrible. You can never get a hold of them, whether it's by phone; you'll be on hold for 30+ minute, or via Email; they never reply. Had an accident, and it took three months for a half a** fix. Sent in receipt for Car Rental, Towing and other expenses and waiting over a month now, and haven't hear back from them. I would never recommend this company to anyone. Sometimes I wonder how companies like these exist. read more

Scam company. It's the same: they delay and don't contact and wait out the statute of limitation. They will avoid the claim at all costs.

DO NOT insure with this company. Michelle Salgado, one of the very many crooked claim adjusters has a terrible attitude every time I call to ask for an update about my claim. I will definitely be switching insurance companies once this claim is EVER settled and I will most definitely be hiring a lawyer if this is not settled. It has been two months since the accident and yet I have not received an update other than "you only have liability insurance" and yet the at-fault driver has still continued to contact me about the accident. Michelle should be fired and I'm not surprised if any of the other claim adjusters are the same way. read more

This company is deceiving people! I had an accident due to the fault of a client of this company on January 18, 2024, I was in the car with a child! My car was hit from behind, it was in traffic, so my car was standing at that moment. The car in front of me was NOT hit and did not have any damage. My car was very badly damaged from behind, my child and I received a strong blow to the back and neck. In addition, I am a single mother of two children and this is the only car in the family. At first, the employees of this company tried to tell me that it was not their client who did this at all, then they rudely told me that I was dictating the case number incorrectly (even though I said it correctly). Now they don't pay me anything!!!! I've been without a car for two months now! I incur huge losses paying for a taxi and a nanny for the children. The insurance company doesn't care about me, my car now in the body shop for a month waiting for approval, but it never comes. We asked this insurance company to pay and provide me with another car to rent temporarily, but they didn't do that either! Now they simply answer in a cynical tone that I should wait and do not give any deadlines and do not help me in any way. read more

I would give a zero if I could. They keep you on hold for hours and then never answer the phone. They give you estimate by pictures and won't let you get a quote for damages unless it's with one of their repair companies. Their insured hit me and I can never get ahold of anyone and when I do they are rude. read more

Screw this subpar insurance company. I have no idea how the Attorney General allows them to screw people over left and right. I was hit by someone insured by them and they won't pay $1 towards medical and only 40% of property damage. read more

I have written 1 review previously. After 6 months of fighting with this horrible company I finally contacted the Department of Insurance. I suggest anyone dealing with this company who is getting the run around to contact them. They will try to settle better with you knowing they have been turned in because they do not want the bad rating. I actually had to reopen my claim against DA because they were not willing to work in good faith with me. They totaled my vehicle and will not settle with me until they get possession of the vehicle. Don't do business with these crooks. They actually sent me a renewal notice raising the rates to cover my totaled vehicle. Why would you pay for full coverage on a vehicle that has been totaled? Their Customer Service Reps are rude. I asked to speak with the Manager more than once and never returned my calls. If you need RS22 insurance find a Shelter Insurance representative. We bought a new vehicle and have it insured through Shelter Insurance. It is cheaper and the person I'm dealing with is a local person. I will never do business with DA again. Turn them into the Department of Insurance!!!! Write a horrible review with the BBB. read more

If I could rate this company in the NEGATIVES I would. Our car got hit in October 2022 and the person that hit us has this Direct Auto Insurance. We were told the person in charge of our claim is Jessica Couloumy Rossi and she is the WORST. It's impossible to get in contact with her and the 3 times that I have she's always around the bush about my claim. Her supervisor isn't any better because he has NEVER answered or returned my calls either. Almost 3 months and nothing has happened to get my car fixed. How is this company allowed to continue being open?? It's a JOKE. TRASH. read more

I originally had insurance with safe auto and for some reason they switch me to direct auto. I don't know why or really hadnt heard of this company before but I paid my bill on the 5th and a week and half later I called to add my new vehicle which was a hassle to have them change and while I was on the phone the customer service representative told me that when they changed my service they only had liability insurance and not full coverage. even though I just paid them over $260 she said for the rest of that month to change the policy it'll be another $200 something dollars and next month my insurance would be $1000 a month! I was confused and decided to just cancel my policy all together! she told me even though I just paid my monthly premium just a little over a week ago I would still owe them for the month and a cancellation fee of over $200 so now I'm out of $400 for only having being insured for less than 2 weeks! I wouldn't dare trust them with anything I own. they're unprofessional and money hungry read more

I began the claims process in early November when one of their clients hit my son's car and is at fault. I have left repeated messages, spent ages on hold, and gotten no response. I've filed a claim with the Illinois Department of Insurance. I'm sure I'll hear from them before I hear anything from Direct Auto. If you get hit by someone with this insurance, good luck. If zero stars was an option, that's what Direct Auto would get. read more

Direct Auto is a predatory company. They do not protect their drivers or worse protect a person who was hit by one of their drivers. I was hit by one of their drivers 6 months ago, they closed the claim because they could not get a hold of their driver. I can't wait to see this company burn to ashes. They refused to fix my car, total damages $4,000.00. They should not be in business, they are wrongfully closing claims and they refuse to pay up. PLEASE BEWARE. read more

I DO NOT recommend Direct Auto insurance, worse ever. They were auto drafting more than an extra $200 plus regular payments Never contacted me, they had no reason at all for charging me more than what we agreed to. SCAMMERS read more

someone hit my car while parked they denied my claim. so full of bs. please stay away scam scam scam

THIS COMPANY IS TERRIBLE Use this company at your own risk. To make a long story short, My eighteen year old daughter decided to go with direct auto for her first insurance company ever. Her 6 month mark and policy ended on August the fourth. So when checking to see if her payment. Maybe had gone down because she never made a claim. She discovered they just dropped her. No phone call, no email, no smell mail No communication whatsoever. Just a note thats says because I (Her father Who is insured through State Farm and does not use this company whatsoever.) Had a wreck on 8/14/21. Wasn't a problem on 2/4/23 but is now. And now since she has had a lapsing coverage. We are getting quotes at the $800 a month. Mark period this company single-handedly. Just ruined an 18 year old's financial life for no reason. Worst auto Insurance Company on the globe. And it's not even close this company should be Shut down. read more

The WORST insurance ever. I had a accident they blame me for everything even committing fraud for something their agents didn't ask me and charge me a SUPER high fine for it. After 12 calls and no return calls i got frustrated call the manager but it was like talking to the wall. The worst experience and customer service ever. I had to pay a deductible plus fraud fees that supposedly it was my fault and 80% of 2 parts my car need it. I end up paying for more than half of the repairs and after several calls they never return my calls. I do not recommended it plus they are so cheap and pay the people that repair their autos so little. Smh!! read more

trying to file a claim seem like everyone there has an attitude if you even speak up against them talking to you with an attitude you get put on hold even if you ask to talk to someone else cause the agent is literally yelling at you they just hang up and you have to call back feel like this company shouldn't be around especially if this is how they handle their claim process i iust have simple question looking for simple answer but the fact that everyone there has an attitude definitely sucks if you can change insurence please do it not worth the headache of dealing with these unprofessional agents read more

Direct auto may be a good decision for the policy holder but not if you are the one making a claim . My vehicle was struck by a Direct auto policy holder . Getting someone to answer the phone at direct auto and process my claim was a hurdle in itself . Got the required estimate and sent to them . Did not get a response for a couple of weeks and then was told they would only cover a portion of that estimate 1/3rd . If I chose to , I could send my vehicle to one of their approved shops , closest one was over 40 miles from my house . oh and if i needed a rental or loaner , they would only cover $20 a day and I would have to pay the rest ..... Like I said , a good policy for the holder but hope you never have to make a claim with them ........ read more

This is the worst mickey mouse insurance ever!! after months of paying full coverage including car rental, it took over a week to get my car approved to start repairs, and here I am with no rental car because no car rental is associated with this mickey mouse (direct auto insurance) I called 3 different car rentals all denied me, when I called direct auto to refer me to a car rental they washed their hands and said "not our problem go read your policy" wow!!! and they are only opened 8-4 so if you get in a car accident on a weekend or after hours tough luck getting anyone on the phone! read more

They are one of the worst companies to deal with. You cancel your policy with them, their untrained customer care people say 24- 72 business hours and it turns out to be more like 2 weeks. I called, emailed and was DENIED the chance to speak to someone in there "made up" treasury department. Stay away from this HORRIBLE company. read more

I am only Posting one star in order to write this review. When I tell you this company is a piece of crap, I'm not messing around. They took 3 weeks to tell me They weren't going to pay my claim even though I was hit by a Stolen vehicle being chased by police. and not at fault. They gave me every bit of run around they could. Everyone around them did their job but them. I even was told that the manager was out on vacation and would be back sometime next week to buy them time to come up with an excuse to deny my claim. Now they are sending me letters that I owe their body shop and tow truck fee's and that my vehicle will incur even more charges if left at the body shop. It's totaled! How am I supposed to pick up a totaled car put it where? Now I'm stuck paying off a car loan for a car I don't even have with medical, tow truck and body shop fees. STAY AWAY from them. I was linked with them through Insure on the spot. Another scam. Not only am I filing with the Department of insurance, reporting them to the Chicago Tribune but I am suing them until they pay what they are supposed to as my Personal Insurance. read more

DO NOT GO HERE!!!!!!! WOULD GIVE NEGATIVE A MILLION IF I COULD!!! Total scam. Can't get a hold of them, probably left about 300 voicemails. Every time I call, it's a different message. When I got in the accident, I called them for a tow and they didn't answer so now I had to tow it to my own body shop and now they refuse to pay for the storage fee (even though if they answered their phones they could've taken it to their own body shop) so now I'm stuck with a $5000 storage fee that they said I have to pay first to get it fixed. It's been sitting there for 2 months and no one has come to look at it. DO NOT TRUST THESE PEOPLE!!! They will total it no matter what. read more

I have been with them off & on for years. I have paid my payments on time & before the due date, for an entire year. They have went up on my auto insurance for bogus reasons! I think they take advantage of people like me because my driver's license was suspended. They don't care if you are living on a fixed income, they don't care if you have made your payments on time, for a year! All they care about is MONEY. They use their power of authority to get extra money! They said they're charging me more because of the area I live in! There has been no auto accidents in my area at all! I barely drive my car, but I'm paying $127.85, for car insurance! On a car I barley drive! Please read & pay attention to these reviews! Please try to find better auto insurance, ASAP! read more

THE ABSOLUTE WORST INSURANCE TO EXIST. Had an accident in Dec 2021 and never, NOT ONCE did i hear from my adjuster Gina. She never called me to update me on anything about my car, i always had to call her to ask for information regarding my case. It wasn't until I got a lawyer that suddenly after 3 months of not hearing anything things suddenly started to move. By the way, I was lying full coverage insurance, the fact that they wanted to repair my car instead of doing a total loss was absolutely ridiculous. Do not waste your money with this shit show insurance. read more

2/14/2019 UPDATE: please read the below. It will cost you nothing to share your story with me and possibly join the lawsuit. Please PM me if you've been scammed or defrauded by Direct Auto Insurance! Like many of you I have been personally scammed and I think I have been defrauded by DAI. My story is a long one but after reading many of the reviews here, it shares a lot of the same characteristics. DAI is deceptive, and is ripping people off by constantly refusing to pay out claims for dubious reasons. I HAVE HIRED A LAW FIRM to represent me and a potentially a group of other people who have been scammed. If you believe you have been a victim of unfair practices by this insurance company, and want to compare our circumstances, please reach out to me privately. It will be at no cost to you, and you can help serve justice to these scammers! read more

Beware, i fear this company is a scam. I was rear-ended by a car with Direct Auto insurance, they not only have not settled this claim, they don't even call you back..... read more

this company is one of the worst in the world , I filed a claim in November 2022 and still haven't received my reimbursement check for my rental car , they need to be shut down asap , this company is a scam . it don't deserve 1 star read more

Bootleg!!! Car got hit by a direct auto insurer it's been months with no activity. Can never get agent on phone and I'm constantly being told my claim has switched to another agent. Lily is the only team member that seems to get shit done! Where is my money?!?! read more

Terrible, was rear ended by their insured at a red light. The guy told the police he blacked out but direct auto says the driver claims I stopped abruptly so they are denying the claim, I know have 10k in ER bills, damages to my vehicle , lost wages, and neck and back pain from the accident. Unfortunately for direct auto my family is in the legal business and eventually they will pay out a fair settlement. Do not allow these con artists to walk over you, always get legal counsel when dealing with these people. read more

This auto insurance is garbage they want to to give me only 180 dlls for a claim on a car 2005 dont go there please call me to file a low suit. This is my number 224 237 23 67 read more