By far the best insurance company to have review your current policy and give you options that work…read morefor you. They take their time in speaking with and are quick to get you offers/options. Alejandra Torres and Berenice are the best to work with whether it's a personal policy or business. Don't waste your time anywhere else!

Great service and insurance options, super helpful customer service. Alex was excellent at helping…read morenavigate the health insurance options. Thanks Alex for all of your great guidance and help!

Worst insurance company ever. Waiting over six months to pay for damages. Claims department is the…read moreworst. Hard to get someone on the phone. I would recommend that you pick any other insurance company.

I am very disappointed with liberty mutual. My boyfriends car got broken into and attempted stolen…read more(unable to operate). He has been a loyal liberty client for years. All he asked was that a tow truck come get his car and store it somewhere safe. They told us a tow truck would be here in 30mins-1hr and it's been 4 hours now and there is nothing. The AI controlling the phones is no help at all. Will be switching insurances after this.

I rarely contact agent since I didn't have to. So I didn't even know the agent had changed until…read moreRob Heath visited my property over 10 years ago just to confirm if I still owned the place & left a message. After I paid off my house, he helped me to set up auto pay so I was till covered I had a few times that I had questions that happened outside business hours and let him message. Surprise me that he sent me assistance. What a responsible, dependable and customer caring agent I had ever come across. Thank you Rob!

Dear Rob, I filed a claim to have my sunroof repaired. There was water damage to my headliner, it…read moregot wet and is sagging. Your adjuster referred me to caliber collision, they both were clear that the upholstery repair would have to be subbed because caliber collision does not repair upholstery. When I call State Farm to complete the claim to have my headliner repaired, they told me that Caliber collision had the sagging headliner cleaned, and that there was no water damage, that water leaking in from my shattered sunroof over time...wouldn't damage the headliner. This was the best excuse State Farm had to deny my claim. State Farm and Caliber Collision are obviously in cahoots and I detect shady practices. After seventeen years with you and State Farm, I will be changing insurance provider expeditiously. Thanks for nothing State Farm, all those years of premiums we paid, you got us good.

When I first moved to NC in February of 2011, my Nevada Allstate Agent recommended an Agent who was…read morelocated in Cary, just outside Raleigh. While they were nice, I didn't realize at that time that they were so far away. So I switched agents and chose JC Alvarada based upon location AND how others rated his services. And I am very happy that I chose JC! I have worked with him now for over 3 years, and it helps that one of his offices is located right next door to my work in Uptown Charlotte. His office Manager, Jamie Kinsella, has provided me excellent support and service, and she has worked hard to ensure that I have the coverage that I want and need, and to keep my costs in check! I've been with Allstate now for about 30 years, and I have a built in "loyalty" discount that is nearly impossible to beat. So if you're looking for an excellent, family-run Insurance provider, hire JC Alvarado!

I called the agent to get a auto insurance quote in August. Based on the conversation with this…read moreagent, I would not recommend this business. I received a quote of $300 more than what I pay for with my current insurance. When I told the agent that I would not like to proceed with the quote because it's more expensive than what I currently have, the agent asked me how much I'm paying for now. I told him the premium and he immediately laughed at me and said it can't be real and I can never get a price like that (which I did)...In fact, the quote I got from this agent was much higher than the online quote from Allstate website directly (all information/coverage entered was the same as I provided to this agent). I'm not happy with the attitude of this agent and I hope he can be more respectful when talking to customers.

Called in today and was very happy to hear that Jay McElveen was growing and scaling his business…read moreby adding talented new agents to help some of my clients needing insurance. Jay is a true master at his craft and has provided me personally with the best insurance advice I could have paid for on all of my properties and vehicles. He's also provided substantially HONEST advice to many of my clients that were considering buying homes they thought were in good shape but the insurance underwriting said otherwise... Nobody wants to buy a home where the roof passes a cheap insurance review just to find out that guess what - roof needs replaced in 60 days or else the lender calls the full loan balance due immediately due to it cannot be insured right????? Honesty, service, integrity, experience, options, foresight, knowledge, and many other positive attributes come to mind whenever I think of the McElveen Agency. This is why I choose Jay's team over a myriad of other insurance options out there. His expertise is truly best in class and proven to me and my clients for several years running since he's been my personal agent and served many of my clients with white glove best in class service.

From the owner: Home and Auto Insuranceread more

most disrespectful agency to deal with. don't even know the policies and that the company charges…read morelate fees. started in June of 2025.

Tony and his staff are wonderful!!! Tony is reliable, personable and honest. He has always gone…read moreabove and beyond what I am use to with other insurance companies. If you are looking for someone to get your best interest and find you the coverage including price, you should definitely use Tony and his staff!! Thanks

Robby I commend you for taking ownership and resolving the issue quickly and swiftly. I Its not…read morefair to hold you accountable for those THINGS that you can not control. Again I thank you for your efforts.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Charlotte, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

What a great experience working with Tenerra at this State Farm Office! I am out of state & needed…read morehelp finding the best insurance for a property in NC. Tenerra was professional, helpful and very nice. If I lived in NC, Tenerra would have ALL my business. Thank you so much for making this a seamless pleasant experience.

Angel was very helpful and kind. she was quick to respond and knowledgeable. I had a couple…read morequestions, and she answered them clearly. Amazing!