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1 year ago

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1 year ago

Dipstix oil change is fantastic! We were ind and out quick and had great service! Thanks!!!

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Port Lavaca Ford

Port Lavaca Ford

(22 reviews)

Extended warranty is operated a bit to shady. They sell you contact. You call they inform you no…read morewarranty. Get letter saying buy another warranty. Call back and no won't help you because you didn't get pre-approved. Kind of a catch 22. Terrible way to do business, profitable but not moral.

BEWARE! If I could…read moregive them less than one star I would. I spoke to Deonna over the phone a couple of times before I traveled 2.5 hours one way to the dealership on Labor Day. I had one truck that I was interested in. I asked her to video the truck and tell me if anything at all was wrong with it. I told her I did not want to drive 2.5 hours one way and have any surprises. She did video it for me but did not video the flaws I saw when I got there. There was damage to the left rear interior door handle and also above the rear-view mirror which looked melted. When I drove the truck none of the Cameras worked at all. Forgot to mention that as well. When I arrived, I was handed off to a salesman (Alex). What a joke! I was told a price for my trade-in over the phone when I was talking to Deonna and she said it could more after they looked at the truck. (Keep in mind I had already sent Pictures and the VIN information) My truck was a 2022 f250 with 34,000 miles on it. They had already seen pictures of the truck and had the VIN information before I came to the dealership. Well, after driving the truck and finding out that the whole Camera system was not working, damage to the left rear interior door and above the rearview mirror I asked Alex what he could do on the price with my trade-in. HA! Alex played the old car dealer game. Going back and forth to someone's office He came back with a trade-in value of $20,000 less than I was told over the phone. And did not even try to adjust their price with the damage and non-working cameras on the truck. I showed him in writing the other trade-in offers I had received which was $4000-$6000 more than what they said it would be over the phone (Not what they actually offer me). These were written offers not just something written on a piece of paper. He wanted me to sign a handwritten note on what I would pay for the truck so he could go back to someone's office. He went back to another office 4 times. I finally told him to bring whoever he was talking to out so we could talk and get something done. He would not do that. At that point he rolled his chair back and brought over a bar stool and sat on it looking down at me in my chair. He then proceeded to talk about the 3 M's on why someone does not buy. What an amateur! So slimy! As he was going to go back to the other office again, I could not help myself. I told him that I had managed one of the largest sales forces in the USA and was very familiar with sales training and tactics. I told him I didn't want to offend him but, DO NOT EVER LOOK DOWN ON YOUR CUSTOMER OR TALK DOWN TO YOUR CUSTOMER. Whoever is doing their Sales Training needs to be fired. I have never seen anything like it. He went back to the other office again and then came back out with my truck keys and said he was sorry they could not do business. Be warned that this dealership will do and say anything to get you in the door. Lie, Cheat or Steal! Call it Bait and Switch or just unethical, they are not anyone you want to buy a car from. This dealership is owned by Ben Keating of The Keating Auto Group out of Victoria, Texas. They own Several Dealerships in South Texas with many in the Houston area. That being said, what they didn't know is that I own multiple trucks and up until now I had all of them serviced at a dealership owned by Keating. I called the dealership that I used and told them because of this experience I would never do any business with a dealership owned by Keating Auto Group again. I have taken my business to another dealership because of this experience. Last but not least, I ended up buying a new 2025 F-350 loaded for less than what they wanted to sell this used truck to me for. And they gave me over $25,000 more for my trade-in. HA! This place is a joke!

Dipstix - oilchange - Updated May 2026

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