Horrible!! I would put zero star if I can and it was not even with the dinning experience!!
We purchased the tickets for the dome and 4 dinners for January 15, 2020 7:30pm Vancouver event. We arrived early at the event site around 6:40pm because we were told by the customer support that the event would proceed in all weather conditions and we just needed to spare more time to find parking because of the snowy condition.
We were not able to find the site. The entire environment was really dark. At 6:44pm, I received a general email from Dinner With a View Team telling me that event had to be rescheduled because they had a power outage at 4:53pm. We were offered an opportunity to reschedule our reservation, for the same seating time (subject to availability), for another date at the Vancouver activation. I was not sure if I should thank them for the offer. In the email, we were told to email manager@dinnerwithaview.ca to reschedule the reservation, not that they would be reaching us promptly instead because they failed to provide service.
We wouldn't be able to reschedule because our out-of-town friends would be leaving soon. I emailed and requested a full refund instead.
After one week from the original event date, I finally received reply from the manager (no name). He/she neglected my refund request, continued to explain the power outage situation and their revenue lost due to that.
He/she again offered me to move my reservation to another date. I explained once again clearly that I was not able to move my reservation as my invited guests were leaving. I would just need the full refund back since the party were not able to provide the agreed service at the scheduled date and time.
I then received another email from manager. He/she stated that since it is a ticketed event and once the tickets are purchased they are non-refundable. They refused to refund my prepaid tickets. Once again, they offered to reschedule my reservation to another date.
I have never had such ridiculously bad restaurant experience before. I totally understand that weather and power outage is totally out of control; therefore, I never requested any compensation for the dinner loss, travel time to the site in snowy weather and the very late notification about the power outage and dinner cancellation on that day. However, they were the party that breached the agreement and were not able to provide service as agreed. Now they refused to give me a full refund due to their own operational issues.
I had high expectations before the dinner. Even without having the dinner, I am extremely disappointed with how the manager handled this entire situation. What they basically did to us as customers when I arrived at the restaurant was, "Hey we now have a power outage and we can't serve you now. I know you had paid for the dinner but no we will not refund you the money. Arrange your vacation and come back in few weeks, see if we have availability and we will serve you then."
I definitely will not go again and I am disputing the charges with the bank. This was a dinning experience that was already failed before dinners were served. read more