Poor customer service and meals that are hit-and-miss. The people running it recently changed, and things went south from there. After having a few meals that were so bad that I just tossed them, I let them know hoping that they would appreciate the feedback and get things back on track. To their credit, for the couple of times I contacted them they credited me back those meals. But when things didn't improve, I asked to cancel my account. Unfortunately, because of the way they bill, I had a balance on the account that I never got back. They said I would get a refund of that unused portion, but after 5 months of follow-up calls and emails, they did not return my outstanding balance (this is money that was on my account, not a refund for services provided!). Instead, they finally offered to send me 3 meals. Poor business management and customer service that ultimately makes customers disappointed and ready to share the bad experience. The drivers who dropped off the food were friendly. Too bad they weren't running things. read more