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    Dignity Health Imaging

    3.0 (1 review)
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    2 years ago

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    Digital Medical Imaging

    Digital Medical Imaging

    3.2(55 reviews)
    5.1 mi

    Today I had an MRI done and needless to say I was very nervous because of being in a confined area…read more I was in a lot of pain and had a hard time standing. Brandon was t h e the tech performing this and was very patient, pleasant and accommodating. After speaking with him I felt I didn't need medication to relax and the process was uneventful. It was so nice to have this gentleman do the MRI. I also had other xrays done and the workers were so accommodating and caring especially since I was experiencing pain. The worker are great employees and highly recommend this location.

    This review is for Robert. Many people call this location often times when they've received the…read moreworst news of their lives. The lack of empathy and compassion from an employee my family has received is disturbing. I contacted the scheduling line to help schedule a STAT imaging and Robert answered with the worst attitude. Extremely unhelpful in terms of answering questions and really didn't care to help navigate this very challenging process. The first thing I told him was I understand that they are probably swamped and that I appreciate his time, and he was just completely dry and short with me. In my case I called on behalf of someone, but I can't imagine how patients feel when they call directly. The only helpful person we've encountered there so far was Mel. Thank you Mel for being kind and taking the time to explain to the best of your ability.

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    Five Cities Medical Imaging

    Five Cities Medical Imaging

    3.4(61 reviews)
    21.5 mi

    Amazing help from the first contact via website. Clean, efficient office, friendly staff - front of…read morehouse and techs alike. Best part? Literally $700 cheaper than the place my doctor originally referred me out to.

    I don't know where to start....,but this business shouldn't be serving people at all…read more Every time I go there there's always a problem, 1. Refusing to provide an automized receipts. 2. 30 minutes to an hour wait time 3.Ignorant, useless passive aggressive receptionists. Last time I visited there was on April for my sinus CT scan, the technician was 45 minutes late, I asked the receptionist if they are aware that I'm here and informed that I have to go to another appointment in SLO soon, she said it's gonna take few more minutes or if I would like to reschedule? I was the only person in the waiting area... Today I had my ENT doctor appointment and unfortunately this appointment wasn't productive at all because of "the five cities imaging" my doctor said the technician couldn't provide any specific details about my scan in a written report (measurements) etc...and the images weren't available to view, so the doctor asked me if I could go there and ask for a CD because (she tried to call them several times but it goes straight to voicemail) so she can view them and schedule me for a procedure ( it was urgent) we live in 2026... how hard it supposed to be to look at the pictures?... I understand everyone can make a mistake but refusing to fix them or help a patient is outrageous, especially when the insurance payed $700 and my portion was $300. So for a $1000 I can't even have an access to the stuff I payed for!!! This passive aggressive little Spanish female receptionist was useless but made sure to talk to me with a smile telling me there's nothing she can do about it. I left but when i got home i realized it's a dead end and I need to do something and advocate for myself.. came back and asked for a supervisor and got a reply "it's not going to help"? A guy receptionist tried to send me a links that were useless probably just like the one they sent to my doctor ,he suggested I should tell my dr to check her computer for malfunction??? eventually some lady came out to inform me there's nothing they can do about it other than I have to contact "medical records" to request the images of my sinus! They are unreachable over the phone, nor never respond to a voicemail we leave! Canceling appointments and then blaming you for not calling back to reschedule, meanwhile they have "wrong contact" information in my file and "texting to me to inform me of cancellation " I never got! I filed complaint to my insurance about this business and I hope others like me will do the same.. this is a small community and words can go around... so incompetent and unprofessional!

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    Dignity Health Imaging - diagnosticimaging - Updated May 2026

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