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Difranco Geri Ann DDS

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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College Drive Dental Associates

College Drive Dental Associates

4.1(9 reviews)
2.3 mi

I am writing to formally document my disappointment and concern regarding the treatment I received…read moreat my most recent scheduled appointment. Let me start by saying Dr. Patel is truly amazing. Renee at the front desk is also amazing as well! However, in the past year or so, something has changed and now it's about the money and NOT the service. Let me explain: I am a long-term patient of Dr. Patel and I had a confirmed appointment for a routine checkup and cleaning in the Palos Heights office, both of which are fully covered under my insurance plan. However, upon arrival, I was denied care and turned away due to an outstanding balance on my account. That balance has already been submitted to my insurance company as part of a pending appeal and, therefore, should not have prevented me from receiving services that are otherwise covered in full. Plus, I'm a long term client and have always paid my invoice on time. Denying a patient preventive care under these circumstances is, in my view, both unprofessional and unacceptable. Preventive appointments such as cleanings and checkups are critical to ongoing oral health, and there is no justification for refusing treatment that carries no financial risk to either myself or their office. As a result of this experience, I will not be returning to your practice. Moreover, I had previously referred both my daughter and my brother to your office, but given the way my case was handled, I can no longer recommend your services. I have also spoke with other people who had the same experience with being denied service. I hope their office carefully reviews this matter and reconsiders its policies to ensure that other patients are not denied appropriate care in similar circumstances. I'm worried now if I (or anyone with an outstanding balance) had an emergency, You'd have to find another dentist quickly as they would not provide service. This is very bad as I truly like the dentist and the front office staff.

Doctor Patel is such an outstanding dental professional! She has a top-notch staff working there…read more And her Front Office technician Renee is just amazing at handling insurance & billing matters. She definitely goes above and beyond. Bravo Renee!! This practice is HIGHLY RECOMMENDED!!!

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College Drive Dental Associates
College Drive Dental Associates
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Difranco Geri Ann DDS - periodontists - Updated May 2026

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