Great company! We actually had our system installed months ago and we were very happy with…read moreeverything from top to bottom. I don't normally write reviews unless I'm mad about something but the reason I'm writing this review is because we actually had to put them to the test. We had a break-in last week and the response time from Ally Home Security was so fast that the police were able to catch the intruders before they could get away. Thankfully we were not home because 2 of the 3 guys were armed. We live in a nice area of town so I didn't expect anything would ever happen but my wife was always worried about it so she talked me into getting the system. Glad we did! I highly recommend this company!

Awesome experience. Highly recommend! After researching and talking to a bunch of alarm companies I…read moredecided to go with Ally Home Security, but I still had my guard up when I called them because everyone I talked to at the other companies were advertising one thing then it turns out to be different when you call.....not these guys. Here's how it went. I called them expecting some surprise charges and a pushy salesman like I got from everyone else, but instead they were very friendly and answered all of my questions, explained the different packages and options and after I decided which one to go with and was ready to give them my credit card info, the gentleman explained that they did not want anything like that from me over the phone (I liked that). He said "the way we do it is different. We schedule a time for a licensed and bonded tech to come to your home, and before he does any work he will show you the system, explain how it works, and answer any questions you have, and as long as you're happy and see that it's everything you were promised he will go ahead and install the system and the only thing you'll pay is the first month of monitoring at the time installation." I loved hearing that because everyone else I talked to was pushing for my credit card info to lock me into a decision before I even had a chance to see what I was getting or see things in writing. So I scheduled a time for installation and the tech showed up on time and did exactly what they said he would do. He showed us the system, explained everything, showed us our warranty and everything in writing, and obviously as you can guess we were very happy and told him to install the system. It took about an hour and a half for him to install it and he did a great job and was very respectful of us and our home the entire time. Sorry for the ridiculously long review but after dealing with so much crap from all the other companies this was very refreshing and by far the best buying experience we've had in a long time!

I am updating my review. After I posted the previous review I immediately received a response from…read moreADT (as you can see) and was encouraged to write an email which I did. Within a few minutes my ADT account was credited for the tech visit. I appreciate the prompt reply, however, I think it is sad that it takes multiple phone calls and then writing a negative review to get what I believe is fair customer service. But I am now satisfied again and praying that no other window sensors have this similar issue.

We have been loyal ADT customers for 7 years, but unfortunately, our recent experience has been…read moreextremely disappointing. Within the last year alone, we have had to place 5 service calls due to ongoing system issues. Currently, our security system has been nonfunctional for 3 days, leaving our home unsecured while we continue paying for a service designed to provide protection and peace of mind. What has been most frustrating is the lack of urgency and follow-through. We were told a supervisor would return our call within 2 hours, yet it has now been over 3 hours with no callback or update. When customers are paying for home security, responsiveness and reliability should be top priorities. At this point, we feel we are paying for security while living in an insecure home. We are very unhappy with the delays, poor communication, and lack of urgency in restoring a functional system. After 7 years of loyalty, we expected much better customer service and support. If this matter is not handled appropriately and satisfactory results are not provided, we will be looking for a new provider--one that takes pride in delivering the quality service customers pay for and values customer satisfaction.

We spent in excess of $7000 on home electronics and a Central Vacuum system for our newly…read moreconstructed house in Maineville. It's extremely difficult to get Multisource Home Electronics to come out to connect a pipe to the central vacuum system that they failed to connect during installation. This might be a 5 minutes "pipe glue job at most. You might call that a quality issue as well as customer service support issue. The people that work there are very nice. Their support once they get your money is non-existent. They do not deserve to be in business!!!

This company sold me an outdated security system and refused to fix it during my 3 year contract…read more Then wanted me to buy a new system from them. Dishonest group!!

Pretty much a junk service. We paid $20,000 for Sonos speakers and Ring cameras, and were made all…read morekinds of promises but all we received were all kinds of headaches. We consider Level Up Automation to be one of the worst decisions we've ever made. After 10 plus visits they couldn't get anything to work right, but they did manage to mount the TV to the wall which, looking back, was probably a big victory. The speaker's upstairs never connect. It's an absolute nightmare. A ring camera on the front of our house never connects. That's an absolute nightmare. Basically they put in built-in speakers and half of them never work and we always have connectivity issues. The biggest issue I have with this company is that they were highly inexperienced. Someone that had done this their entire life would have known how to troubleshoot these types of issues. These guys just kept coming out and nothing was ever fixed. I'm sure they might respond to this review but the bottom line is it still doesn't work and we grew tired of them coming to our house every other day. It's no exaggeration to say they're out at least 10 times. I finally went on the internet and fixed it slightly better than what they had done after wasting our time over and over again. We were able to get it to a semi-functional but it still extremely frustrating level. It got to the point where we considered a lawsuit. Save yourself a headache and have Best Buy come out and install this. I would bet a large sum of money that they could do it more efficiently and a lot more cheaply than this company could. To call this company bumbling would be an understatement. And should they respond to this review, just know we were completely patient. There comes a point after 10 plus visits where you realize that the company is so inept it's not worth your time to have them out again.

The representative was thorough and informed me of all the pros and cons of installing my video…read moredoorbell I would definitely use them again for another doorbell installation

I think Custom Electronics does great work. Everything was as promised, reasonable, and friendly…read more They were careful about Covid, which was appreciated.

Brian did some significant planning to upgrade our home theater, add Sonos capability, and upgrade…read moresome speakers about a year ago. Most of what he sold is works very well but there are a number of significant issues / disappointments. The biggest disappointment, though, is that he ultimately quit replying to our requests to rectify the problems. No response to text messages, email, or voicemail. We eventually gave up until we got a request for feedback over the summer. We completed the feedback, hoping they'd finally stand behind their work, but never got a response to that, either. We reluctantly contacted a competitor this week and were told that they might not be able to fix what's been done. Mistakes happen, but not standing behind your work and your word is unforgivable.