increased my monthly payment to over $500 per month despite my limited income. My previous payment was approximately $300 per month, and this financial burden has forced me to work a minimum of 10 hours of overtime each week simply to keep up. As a single mother, I felt pressured into making decisions out of fear of being left without transportation for my family.
We took diligent care of this vehicle and kept up with regular maintenance. Thankfully, during only the second oil change, performed by an outside service provider, we were informed the dipstick was completely dry. Less than 1,000 miles later, the oil was once again dangerously low. I then brought the vehicle to your dealership for an oil consumption test, only to discover that within 500 miles the dipstick was again empty.
Additionally, the handling of the service process itself was extremely discouraging. When my vehicle was picked up for testing, no one knocked or informed me they had arrived, and when the vehicle was returned, no one notified me it was back. These may seem like small details, but during an already stressful situation, they contributed to feeling dismissed and unimportant.
At this point, I cannot help but feel deeply let down. Had this happened once, perhaps it could be considered an unfortunate mistake. But to experience the exact same issue with a second vehicle after specifically being promised it would not happen again is incredibly disheartening.
As a single woman, I have always hoped to be treated fairly and honestly. Instead, I feel misled and dismissed. After explaining our family situation in detail and placing my trust in your dealership, I believed we would be cared for and sold a dependable vehicle. Unfortunately, that trust has been broken.
Now I have been told I must seek assistance through KC Summers, which only adds to the feeling of being pushed aside rather than supported.
At this point, I own two vehicles purchased through your dealership, both experiencing serious oil consumption failures within less than a year of ownership.
I sincerely ask: how can this happen repeatedly to loyal customers who trusted your dealership to act in good faith? read more
