I needed a break line fixed and was given an estimate of around $250, then told that i needed…read moreanother part replaced and was given no estimate for the service. When I asked randomly if it would be another $200-$250 for that service I was told yes. After everything was said and done I was charged $1000 a number that was never mentioned or agreed upon, and to top it all off after receiving my vehicle back it started had a new problem that I never experienced prior that i now have to fix before I can get a new tire. Thanks charleston service center for all the turmoil!

** - Over \$10,000 Wasted, Still Driving with Unsafe Repairs**…read more Over the past year, my wife and I have spent **more than \$10,000** at **Charleston Service Center** between our **2011 Ram 1500** and **2012 Ford Fusion**. After countless return visits for improperly done repairs, I finally gave up and took our vehicles to **Oakland Service Center** -- the only shop I trust now. Let me start by saying: **Jerry Hamner**, the former owner and intake guy, was great. He was honest and professional. But under the **new ownership**, this place has turned into an unqualified, high-priced guessing game -- and it's costing people big time. --- ### **2012 Ford Fusion (My Wife's Car):** * Brakes were replaced, but the car **pulls into oncoming traffic under braking**. That is a **critical safety failure**. * The shop claimed it was fine -- either they didn't test drive the vehicle or ignored the issue entirely. * **Brakes squeal constantly**, and we were told it's "just the parts," even though we were charged for **premium components**. * As of today, her brakes are **still squealing** because we can't afford to have them redone yet -- but we will eventually, somewhere else. --- ### **2011 Ram 1500 (My Truck):** * Was told the **rear end was bent**. It wasn't. They used this to justify a **completely unnecessary rear-end replacement.** * They tried to do an **alignment three times** -- each time it got worse. My steering wheel went from straight up to **noon**, then **11 a.m.**, then **2 p.m.**, and the **tire wear was extreme**. * They pushed **premium parts** at **massive markups** -- I paid **\$2,600 for parts that retail around \$600**. * They **misdiagnosed the 4x4 system**, replaced the wrong components, and only after **I figured out the actual issue myself**, did I buy the correct part and take it to **Oakland Service Center** to be properly installed. * Now the **engine has blown**, and I'm waiting to find out from Oakland what went wrong -- because I no longer trust anything this shop did. --- ### This Is Not ASE-Certified Work Basic procedures like **greasing the back of brake pads** to prevent squeal were skipped. That's **day-one mechanic training**. I seriously doubt the current crew has **ASE certification**, and if they do, it's not reflected in their work. --- ### Want Jerry's Quality? Go to Oakland. Jerry used **Oakland Service Center** for years. That's where I go now -- and it's the only place I recommend. Charleston Service Center, under its current ownership, **blames everyone else, avoids accountability**, and is slowly destroying what Jerry built. --- ### Final Warning: If you go to Charleston Service Center, be prepared to **spend thousands**, return repeatedly, and eventually **pay another shop** to fix what they messed up. I gave them every chance. **Over \$10,000 later**, my wife's brakes still squeal, and my engine just blew. **Avoid this place unless you like wasting money and risking safety.** We are taking them to small claims court very soon.

Oil change, Service was great and the staff was really polite. The price was good . I called and…read morethey gave me an appointment that worked with my schedule.

Excellent service. Great quality at an affordable price. Was able to get in for service rapidly…read moreupon request.

Got my oil change from these guys and I gotta say I'll be back. It was a nice and easy process and…read moreit only took them a few minutes !

I was stranded close to home. I called for a tow as my vehicle was on private property. He arrived…read morein the time he said and got my van to our mechanics garage. No problems at all.

Totally unprofessional. I had to wait over an hour for him to give me my car. When he finally…read morearrived I mentioned I've beenwaiting for over an hour. I claimed my vehicle and it was not secured i arrived there and there was not one ste strap securing my car. Not one. The next day it was st ill on Truck and not secured. And he told me to "fuck off" Shut the fuck up!! Do you want your vehicle or not?" Ya that's what this business owner said to me and my kids. AVOID AT ALL COSTS!!!!! m

My wife and I had our car break down as we exited I57 on the Monticello Road,we called and the tow…read moretruck there in 45 minutes. Driver got the vehicle and us to KC Summers in Mattoon. Very experienced and professional operator we had in Zack Apke on a Saturday afternoon. Home and safe! Jim Closson

Exceptional service when my insurance roadside assistance let us down. They responded very quickly…read moreand professionally. I'm handicapped and unable to get into the wrecker, so Dustin Salmons, the owner, brought his personal vehicle to transport me behind the wrecker. He and the driver stayed with us until our problem was addressed and were very very helpful and kind and the price was less than what we expected! I'd happily give them 10 stars if possible! I wish I had gotten the drivers name as well, he was terrific!

Great car dealership. Bought a car and was out in 5 minutes. Best experience ever! Could not be…read morehappier with my new car!

Broke down on the highway on out way from Michigan to Texas, they got us in diagnosed us and fixed…read morethe problem, offered us drinks, let us bring our dog into the office, and in general are just super nice. Best experience I've had at a mechanic ever. Great people!

These guys are absolutely amazing. Was driving from Chicago to Dallas when my car went haywire with…read morean electrical issue. Trent dropped what he was doing to give me a hand diagnosing the issue. He was able to help us back on the road in under 20 minutes and refused to be paid for his time. Truly lifesavers and I can't thank them enough.

We purchased a car from KC Summers last month. We had a very positive experience working with…read moreGarrett Lee as our salesperson. He was kind, knowledgeable, not pushy or showy, respectful, prompt in responding to text messages. We had an opportunity to get a vehicle a few months earlier from a bigger city but opted to continue to work with Garrett because we were so impressed with his professionalism and wanted to keep our money local. Last night, I hit a fallen road sign hidden in the snow after pulling off a one lane road to let an oncoming car pass. It led to a flat tire. When we had difficulty locating the spare, I sent a text message to Garrett. He indicated that he was in Charleston and came to us immediately, where he not only found the spare tire but proceeded to change out the flat tire in his suit on the dirty, wet, icy ground. He ensured that the service team knew that we would be coming in first thing today for repairs and made sure that a loaner vehicle was available. The tire was repaired within a few hours. During a holiday season when consumers and salespeople are tired, stressed and not always at their best, I wanted to highlight what a great job Garrett Lee at KC Summers in Mattoon has done for us.

Beware, especially if you're planning to travel to see the car. I was in constant communication…read morewith a sales man there. I sent pictures of my trade in, and offered repeatedly to do a FaceTime walk around. I had my car assessed for trade ins at my local dealers. I drive 2 hours to buy a car from these guys and I think they just knew they "had me" and didn't think I'd drive 2 hours back empty handed. so they low balled what they gave me over the phone and lower than other reputable dealers in town quoted me. These guys are exactly why car salesmen get bad reputations.