Absolutely terrible customer service! Don't buy!
Ordered a dishwasher to be delivered and installed on a Friday. The tenant in the house deliberately waited there that day for the installation. No one arrived. No phone call to say they wouldn't arrive. Nothing.
After days trying to get though to the support line, when I eventually got through, it was some random employee at one of the stores, who literally told me that he just picked up the phone as no one else was answering it! He checked and saw the dishwasher hadn't been sent to the local warehouse, but didn't know why. No help there.
Tenant got a phone call (not me!), saying the dishwasher now wasn't in stock and to pick a different one. I called support and explained everything and the support person said they would organised it for another day and send me an email confirming delivery. No email arrived. Instead they just updated the order with a comment about the dishwasher not in stock (and to pick an alternative).
I sent them another email. Giving them two alternative options of dishwashers, and if not available, that I'd wait for the original one to come into stock. Two days later, they added the same comment to the order (sent me no email).
I sent them ANOTHER email. Once again explaining everything. Two days later they added the same comment onto the order! It's now there three times!
They have just called the tenant (again not contacted me) saying the original dishwasher is not in stock and I need to choose a different one! What a joke of customer support!
I've tried to call them several different days and only got through twice.
From the mess they have made of this, I can only conclude that:
Their support center is understaffed or poorly managed.
No one there knows what happens with the warehouse/delivery side of things.
They can't link email communications to the support tickets.
Items that are "low stock" on their website can also mean out of stock.
Finally talked to someone and got the dishwasher agreed for delivery + installation today.
Guess what? No one turned up. No one called to let us know. Tenant at the house left waiting again.
4 weeks and counting, still nothing.
They are just a joke. You should buy from somewhere else. If you have to buy from here, don't trust that they will manage it correctly. read more