I went to the Irondequoit store with a straightforward project, replacing running rigging on my…read moreCatalina 18 sailboat. The "gentleman" that waited on me was disinterested, rather dismissive -- "oh, we don't do that" -- even though there was a wall full of the appropriate materials on the wall in the store. When I asked him for a price, he was curt and made no effort to understand my needs. That will be my LAST visit to West Marine, and I plan to share my experience with friends, family.

Great staff and well stocked Marine Store. I frequent here for anything from small hardware to…read moreexpensive parts. Tons of new products and the stuff is of good quality. Huge array of boating products and pretty much the 1 stop shop for this area.

Super friendly and helpful staff. Multiple employees helped me find sizes, put away items and so…read moreon. Didn't feel rushed or pressured.

Went in looking for a specific item. I asked a sales associate if they could check if other stores…read morehad it in stock. Was told--in a clearly annoyed tone-- "this is going to be the last store I call, otherwise I'll be on the phone all day." It's worth noting the store was not busy, and there were other sales associates working. I was considering browsing the store, but after that rude comment, I couldn't leave fast enough. Will definitely not be back. As someone who worked in retail for years, I realize calling other stores for merchandise can be a pain, but that's literally your job.

My company uses this company for work shoes. Nice brand for ESD shoes, Reebok, timberland, etc. The…read morecustomer service was great! They really appreciate your business.

I'm working out lucky found place close to me that was open found different styles gentlemen…read morehelpful & curtious glad they were open I told everybody bout this store they've also gone on there days off & gotten same great service we're currently doing the outage at Ginna nuclear power plant . Thank You for being there for us . Its greatly appreciated.

If I could give the Deep End a zero I would...when calling to inquire about a refund due to late…read moreshipments on suits, I was immediately interrupted and told not going to happen. When giving reasoning why a full or partial refund would be appropriate I was hung up on. Having swimmers over the years, this used to be a reputable business, however, given the current situation and attitude towards the customers, I would say you are better off using an online service. The days of their quality customer service are a thing of the past.

These ladies were amazing in their customer service! They treated me and my grandma with respect,…read moreand got me the tech suit I needed for states. Also, I gained a lot more confidence in myself as soon as I out the tech suit on. These ladies were super supportive as well as friendly.

I want to recognize Alyssa. She treated me and my daughter like we were the only customers in the…read morestore. She took her time with us and we really appreciated her. We visted the store months ago and had horrible service. We thought we would give it another try and we are happy we did. Thank you Alyssa.

I don't know if there's been complete staff turnover since the last time I was here or they just…read morefinally have their act together, but it was a much different experience! The store was even reasonably organized! And during the semi-annual sale, no less! Everyone did a good job with masking, sanitizing, monitoring the number and flow of customers in the store, and staying apart. All of the associates who approached me were helpful, they approached to check in and were not invasive, and they answered my questions as best they could. They even offered me a bag for the board game that I carried in! The only frustrating part is that their fitting rooms are closed, but I understand that's out of their control. I will be back at least one more time in the next week or so to make returns, but I do have 120 days to do so!

They are still operating during the Pandemic. You have to call them to see what's in stock…read more I had sent an email and it took a few days for someone to call me. I should have just called. I was able to find some weight plates and a few kettlebells to add to the new home gym area since gyms are closed. I picked up at the store and the nearby warehouse after paying over the phone. Hours are limited as well. It did look like they had plenty of cardio equipment my but still call if you are looking. Service was friendly over the phone and during pick up.

Uncomfortable experience. We were greeted not by one but two employees that didn't have their masks…read moreon. One walked towards us and I told him to put on his mask. And he made an excuse that he was on his cellphone. Then her proceeded to follow us and watch us throughout the store. We told him we were looking and we will let him know when we have questions. He is the old school salesman type. I wasn't a big fan. We are buying elsewhere

I'm a longtime shopper at Champs. I buy a ton of shoes from them and get my T-Shirts there…read moreexclusively. They have a really large selection of Nike and Adidas apparel and even their shoe selection is pretty big. The staff is really cool and helpful no matter what you need. You can ask them what stuff is new and what new stuff they have coming in, if you want to stay up with the current style. I highly recommend shopping at this store.

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.