As others have said: Do not order online. Thom Browne claims to offer "complimentary returns" but…read morerefuses to follow its own policy. They promise to refund your money within 1-2 days of receipt of the package. This did not happen in my case. It took them 15 days and three emails, and they still would not issue the refund. I had to do a chargeback through my credit card company. This was after I provided UPS proof of delivery showing that the package had been received at TB's return facility. They claimed to have "technical difficulties" and promised to investigate, but they held the refund hostage during this process. In other words, they punished me for their own ineptitude. Many similar complaints on Google Reviews and the Better Business Bureau show that this was not a one-time occurrence. Thom Browne has a history of dragging their feet when it comes to issuing refunds. It's a deceptive business practice to advertise a policy and then refuse to follow it. I have never experienced such poor customer service from a luxury brand; most of them go out of their way to accommodate customers because they want repeat business. But I'll never buy from Thom Browne again. I will be donating my only other Thom Browne shirt to the thrift store.

Online shopping experience was absolutely disappointing. Their return policy is clear stated in…read morethe website but they do not implement their own policy. Very stressful experience!

Heard about this boutique from a friend of my husband who's friends with the owner. There's a great…read moreselection of really cool kicks and exclusive KAWS collectibles. The pricing was even better than StockX, which was a pleasant surprise. Everything was brand new and in excellent condition. Definitely a must-visit for sneakerheads and collectors alike.

Went there to exchange a new pair of sneakers and an older worn pair I had. I met the owner Leo who…read moreis a former marine and a nice guy. He gave me a good price and more if I took store credit. Which I did!!! Then for the two pairs I brought in I found two other pairs I wanted and the second transaction was also easy and smooth. Great experience overall. I'll definitely go back in the future.

They make mistakes and then they ask you to carry the burden. I had ordered a couple of things from…read morethem in the past but one day they delivered two coats I hadn't ordered. I emailed them to ask what it was about and they realized they had shipped another order to me without even realizing it. Without offering a single word of apologies they just asked me to print out a return slip and drop off the package -- all at my expenses in terms of gas, print outs (we don't have a printer at home), and time. In other words, they were expecting me to do they own job without even saying thank you or that they were sorry for the inconvenience they caused me. A rude unprofessional company who I will never buy from ever again.

I've been a customer for about a year and a half now. The team here is excellent. Very friendly,…read morenot pushy salesmen but instead informative, knowledgeable on their fabrics and cuts and fit. They've helped me redesign nearly my whole wardrobe and I'm extremely happy. I have an overcoat, a couple of shirts, some trousers, a sports jacket and four suits and regularly wear them all. They fit better than anything I own, feel comfortable and I regularly get compliments. Looking forward to these pieces lasting years and years. I highly recommend AoS!

The Bruklin Bespoke experience is truly above and beyond when it comes to attention to detail,…read morepersonalization, and exceptional customer care. Over the years, I've purchased what I believed were custom suits--but after working with Bruklin Bespoke, I now understand the true meaning of craftsmanship and customization. I can wholeheartedly recommend Bruklin Bespoke for your next custom suit or shirt. I've tried the rest, but now I've experienced the best. My wife and I both placed new orders for custom suits, and we're eagerly looking forward to seeing--and wearing--the finished pieces. If you're considering a dream suit or shirt, look no further than Bruklin Bespoke.

Getting something custom from Bruklin Bespoke was an incredible experience. The attention to…read moredetail, the perfect fit, and Rody's patience throughout the process made all the difference. He walked me through every decision and even helped me choose the right shirt and shoes to complete the look -- something most places would charge extra for, but he offered it just to make sure everything came together. I highly recommend this bespoke shop for an awesome experience and great quality tailoring. I'll definitely be back!

Took about 2 months for my online order of ready to wear items to arrive. The shirt I ordered…read morelooked nothing like the photo (the whole reason I ordered was that I wanted a white button down with darts in the back. Unlike the photo, the shirt I received has none). The 'mystery bottoms' wound up being an ugly skirt that feels like polyester (thats on me for ordering a mystery item though). And to top it off, depite advertising a free mystery gift with the order, nothing was included. Incredibly dissapointing and i will never order again. Misleading clothes, and the operation seems very disorganized. A total waste of money.

I chose The Tailory to create a custom bridal jumpsuit after being assured they could replicate a…read morespecific design, provide 5-6 fittings (or as many as needed), and deliver the finished garment well before my wedding. The idea was to replicate the top of a dress I'd tried on and make it a jumpsuit with wide leg pants. I first met with them in October of 2025 for my Memorial Day 2026 wedding. Unfortunately, the experience was defined by delays, broken promises, poor communication, and a lack of accountability. At my first fitting in January, I was shown a test garment that looked nothing like the reference photo. I was assured that once the corset structure was added, it would match the approved design. At my March fitting with the actual fabric, the top still looked nothing like the reference, and I was again told that additional structural work would make it look exactly as promised by the next appointment. They routinely delayed appointments, and when I expressed concern about not having enough time to complete the outfit on time, they assured me that we were on track. However, when I returned in May--after additional delays and with my wedding only three weeks away-- literally no progress had been made. Even simple work I had specifically been told would be complete, such as lining the pants, had not happened. In hindsight, the multiple fittings and test garment served little purpose because the top design was clearly never developed correctly from the beginning. Rather than fittings showing incremental progress, I spent months being told that the next fitting would finally make it resemble the reference photo. In fact, no progress was actually being made. At my final fitting, weeks before my wedding and 7 MONTHS after our first meeting, I was told that the employee who had been handling my garment was no longer with the company and that they were starting over on the top. Despite having the exact reference photo that I had provided in October and that they had repeatedly assured me they could replicate, I was now being asked what I wanted the garment to look like. During the appointment, Shao cut off one of the straps to completely reshape the top and used Sharpie markings across the front to indicate future changes. She acknowledged we were starting from scratch. I was also told that the low back and low front shown in the reference design would require fashion tape or a tie across the back, despite the fact that I had been assured from the beginning that the design could be recreated as shown. The top design was supposed to replicate the top of a dress I had tried on that required no such support. When I expressed concern that my wedding was only weeks away, I was again told that this timeline and process was normal. Dylan and Shao explained that they had been away and that this contributed to their lack of oversight, yet afterward Dylan claimed in writing that "we've had multiple conversations throughout this process regarding timing and progress." In reality, I had not spoken with Dylan since my initial consultation 7 months earlier. The next fitting appointment they offered me was almost two weeks later. There would literally be no time to spare between this next appointment and my wedding if the top was not completed to perfection. I paid for the garment in full when it was commissioned in October based on the representations made during the consultation. Looking back, that should have been a warning sign. None of the key promises regarding the design, timeline, or fitting process were provided in writing, and when problems arose, I was directed instead to terms of service buried at the bottom of the company's website. At this point it was looking like I might not have anything to wear at my wedding, and I was forced to find another outfit off the rack two weeks before my wedding. The Tailory refused to let me out of my contract or issue a refund. I have since spoken to multiple vendors in the industry to inquire if this process is "normal" and all have listened to my story in sympathy and horror. Some said that sometimes unavoidable issues come up with tight deadlines, but in those cases they work round the clock to deliver the completed garment with at least two weeks to spare. Even if some of the issues stemmed from a former employee, my contract was with The Tailory, and the company never accepted responsibility for failing to deliver what was promised or even issue an apology for the stress they caused. They treated me like my expectations were unreasonable, and I was to blame. I was able to secure a refund through my credit card company, but The Tailory made the process difficult by disputing my claim. After a thorough investigation, Visa did eventually find in my favor. I cannot recommend The Tailory and encourage others to steer clear.

First time walking into the store to look for a suit for my son. Mel, she was an incredible help…read more It took us less than an hour to pick out a suit, tie, and accessories. She is amazing with a great, warm personality! Come in and get your husband and or son a suit. It's better than any other suit place. This is our new go to store. Thank you again!!

Zero Quality Control, Repeated Mistakes…read more My experience with this tailor involved two separate instances of service failure on the same suit, resulting in wasted time, significant inconvenience, and double the cost of alterations. I strongly advise prospective customers to seek a different, more reliable establishment. First Incident (June - Pants Alteration Failure): Bought a suit for my graduation and they forgot to take in the pants. When I pointed out the error, the staff attempted to justify the fit by claiming it was "supposed to be loose," despite the result being clearly incorrect and unwearable. Second Incident (November - Jacket Alteration Failure): I returned in November for the same suit, this time, for the jacket to be taken in. The tailor correctly measured the jacket, but failed to write the measurements onto the slip. When I picked up the suit, the jacket had not been altered at all. Due to these two separate and avoidable errors, I am now forced to rush to a different tailor at the last minute to have the jacket fixed correctly, having to pay for the required alterations TWICE. The consistent lack of attention to detail and failure to follow basic process management makes this establishment impossible to recommend if you need professional, reliable, and timely service.

This has been the worst experience of my life.... Paid for…read morethe suit in full.. He never had the suit tailored as promised. I am still waiting 2 and 1/2 months for the suit. Sam now is not answering my phone calls.. How does a proprietor get away with this? I am now at the end of my patience. Any suggestions on how to deal with this ?

I've been coming here since 1984, what a bunch of characters that used to work here. All very…read moreprofessional and helpful from the time you walk in to the store until the tailor finishes the alterations. All done in house. So sorry to hear of the Isaac's passing, I used to love haggling with him. We went back and forth many times, in the end we were both satisfied with the deal. Is the store still open? If so when and what hours? All the best guys! SA