Worst business I have ever dealt with. No communications. Never keeps appointments. Has every excuse in the book for why they don't show up. Does not back up work. Don't get suckered in by smooth phone talk. Hah if you ever get them on the phone. read more

Frustration does not even begin to describe my feelings with regard to the lack of follow through that I experienced with this company. After battling with flying squirrels in my attic for over a year, all they needed to do was finish the job and patch the holes where the critters were getting in. We had finally eradicated the critters from my attic and walls. But they made appointments over and over again and never showed up.....and now all the work we did to eliminate the problem is for nothing. It is 3 am, and I am back to square one, listening to them scurrying around in the wall next to my bed. The copious times they didn't show up for their appointments I called to find out where they were and the office staff promised me that they were on the way, but still, no one shows. This is not a Covid 19 problem. This happened the whole year we have been battling with these critters The ironic thing is that they email to tell me that I have an appointment, don't show up, and then send me another email asking me to rate their service. I replied with a negative review and an explanation and got another email with a long, rambling diatribe with a barrage of foul language, complaining about how bad the software for the business is, completely ignoring the reason for the bad review in the first place. I gave them a 1star rating only because I couldn't give them a zero. read more

A 3 year guarantee for bat control means nothing with Diamondback from Eagle River because they never show up to resolve more bat issues. Disorganized and unreliable. They take the money and don't honor the contract. From the office staff to Rick, all promising to do the work them Never show up or call to inform that they have no intention of doing the work. Save yourself stress and money. Don't hire them read more