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    Diamond Smiles Dentistry

    3.4 (5 reviews)
    Closed Closed

    Services - Diamond Smiles Dentistry

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    WISE Oral and Facial Surgery

    WISE Oral and Facial Surgery

    4.3(4 reviews)
    3.3 mi

    I am extremely disappointed with the lack of communication and follow-up from your office regarding…read moremy treatment plan. May 20: My consultation was scheduled for June 24, and I provided my insurance information at that time. June 24: My appointment was canceled by the office due to staff being out, with the next available appointment not until July 6. July 6: I was informed only after arriving that my insurance could not be verified, despite having been submitted 47 days earlier. After my consultation, I spent approximately 20 minutes locating my policy number and watched the information be given to Vickie. I asked if I should wait while my coverage was verified and was told there wasn't time to complete my treatment plan that day, but that I would receive a call the following day. July 8: After not receiving a call, I contacted the office. Vickie asked if I had found the policy number, although I had already provided it on July 6. I was then asked to contact my insurance company. July 9: I confirmed my insurance was active but still under my maiden name. I accept responsibility for that oversight; however, it could have been addressed well before my appointment had I been notified when my insurance was first submitted. I provided the updated information and was told I would receive my treatment plan on July 10. July 10-16: I received no follow-up. My multiple calls on July 15 and July 16 went unanswered, and when I finally reached someone by calling from a different phone number, I was placed on hold for Vickie and never received a return call. I understand that only one person prepares treatment plans, but repeated promises of follow-up without any communication are unacceptable. It is frustrating to feel as though I have to repeatedly pursue a practice with which I am prepared to spend thousands of dollars. Timely communication and honoring commitments to patients should be a basic expectation.

    I had to get my wisdom teeth moved and was referred here from my dentist. The staff was so friendly…read moreand made me feel so comfortable and at ease before my procedure. They were available for any follow up questions we had after surgery. Would highly recommend.

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    WISE Oral and Facial Surgery
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    Pelham Dental Care

    Pelham Dental Care

    4.2(5 reviews)
    3.5 mi

    I woke up 3 days ago with an extremely swollen face, pain & inflammation in the area of a bridge…read morethat was done late last year. I should go ahead and state that I have a balance at PDC at this time of about 280.00, which was the balance of the bridgework that my insurance did not pay. I had to pay quite a bit out of pocket before that work was even done. Due to a death in the family & caring for another elderly parent, money has been short. We called PDC 3 days ago & told them my symptoms, which were all concurrant with an abcess. The office then told us that I would not be seen, nor any antibiotics would be called in until the balance was paid. I have been a patient at this office for 13+ years & have never had an outstanding balance. Dr. Turner, who originally founded the practice, retired a couple of years ago & it was purchased by Dr. Kentros, who I've found is a more cosmetically centered dentist. I decided to stay with the practice, as I had been there for so long, but I'm sorely regretting that decision. I had to go to an emergency dentist since all the clinics nearby had no openings. After X-rays and examination, it was found that the bridge that cost well over 1,000.00 was installed with a gap in it, which exposed the root and caused an abcess. Thank God they gave me a prescription for antibiotics. I was told by the emergency clinic that the bridge would need to be removed and replaced. They suggested I call PDC, who did the work, to either repair, or to be given a refund so the work can be done elsewhere. Upon calling said clinic, I was told they still would do nothing until the balance was paid. Maybe I'm wrong here, but why would I pay this amount when the work was faulty to begin with? I'm furious, sick, and do not have an extra 280.00 in my account to spare. I was told it was an insurance issue & not an ethical one. It was allot of money and pain to have this work done. Beware!

    Amazing staff!! I get my dental work as well as Botox here and couldn't be more satisfied with both…read moreservices!

    Diamond Smiles Dentistry - cosmeticdentists - Updated August 2026

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