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    Diamond Cut Carpets and Flooring

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

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    9 years ago

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    Islington Flooring Company - Islington Flooring Showroom

    Islington Flooring Company

    (2 reviews)

    Islington

    We hired The Flooring Group's Islington branch to source and install engineered walnut flooring…read moreback in July 2017 in two bedrooms for a total cost of £6.5k. The experience can only be described as abysmal! Here are just some of the issues: installed wrong underlay and placed on-top of the carpet underlay to save time; cut the skirting boards at the incorrect height damaging them to the point they needed replaced; dented the walls; scratched the bed; installed scraped and dented boards; took months to address poor workmanship; ignored and then obfuscated when asked for basic information when a claim was issued; installed two different colours of floorboards from different product runs, factories, and countries leaving obvious different woods in the master bedroom and the smaller bedroom being a different colour than the master; installed different thresholds in the two rooms with some being damaged at point of installation and took over a year to settle the claim. After sheer exhaustion of dealing with the 'jokers' that are the management of this firm I accepted a settlement from them after issuing legal proceedings in the County Court. While I gave up the fight of trying to get the different woods installed ripped up and replaced, I did get c. £900 back after about a year of arguing. The default excuse for poor product and workmanship from this firm is "within industry tolerances", see the photos of their work, the different wood and thresholds are not within the tolerances expected of a firm that purports to be experts and who say they check wood before installation to make sure it matches to avoid many of the issues we faced. Avoid these people at all costs! I am happy to share the County Court claim and details of the agreed settlement as I note that the company disputes the review. Yelp, if you want these please let me know.

    Avoid this place at all costs. I have a had a months long…read moreordeal with this business. They will make many promises before you send them your money and ask you to pay it all upfront. After I sent the money phone calls and emails were not returned, agreed dates were missed. This was such an ordeal, I lost sleep over something that should have been pleasant and easy. Months later they still owe me money and I don't want to call them because I know it will be a nightmare. Life is too short to be losing sleep over a flooring company. So take my advise, don't start with this company.

    Batten Carpets

    Batten Carpets

    (12 reviews)

    Holloway

    So you need carpet? Then go here. With a great range of carpets at very reasonable prices, this…read moreHolloway Road carpet store might be just what you need. The staff are pretty relaxed and helpful and can get your new carpet installed quickly, efficiently, and on budget. What more do you need?

    DO NOT BUY ANY CARPET FROM BATTENS OR USE THEIR CARPET FITTERS UNDER ANY CIRCUMSTANCES!!!…read more The service we received was absolutely appalling. We paid them close to £400 for a carpet, underlay, gripper and fitting. On hoovering the carpet several hours after the fitting the carpet started peeling away from the gripper. We phoned to complain expecting somebody to come back the same day but had to wait 5 days for the fitter ('John') to come back. This time we left it a while before hoovering as that was the fitters excuse for the carpet coming up the first time! The same thing happened again when we went to hoover the room, the carpet just peeled away from the gripper. I called the shop again only to be given more excuses by the shop manager ('Colin') and no assistance whatsoever to resolve the matter. Apparently John the fitter had told the manager that we had peeled the carpet up after it was fitted to paint the skirting boards - HELLO!? who would do that?! We painted and decorated the room weeks before we bought the carpet! The first time we complained to the shop was a few hours after the fitting - one hell of a quick paint job!!?! John even told his boss Colin that when he came back the 2nd time he got covered in paint when trying to put the carpet back - barefaced liar!! Surely our carpet would be covered in paint too - DUH! Colin then spoke to John again and all he advised was to take the fitter to court! He then advised that John thought we had pulled the carpet up by dragging our bed around the room - excuse number 3!? He also had the cheek to advise me what tools to buy to do the job myself - WTF!? that's why I paid for gripper and fitting! Obviously I've wasted enough time and money on this crappy company to take them to court. It's pretty obvious John is an incompetent fitter and Colin the manager doesn't care what sort of service or reputation his shop receives. I just want to warn anybody thinking of using this company not to!!! Use Allied Carpet's a few doors along!!

    Diamond Cut Carpets and Flooring - carpetinstallation - Updated May 2026

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