Came in for a simple watch link removal and left thoroughly impressed. The 1916 Company is a…read morebeautiful store, and Gregory Fisher made the entire experience top-notch -- professional, personable, and welcoming. This is what great customer service looks like.

Went there to buy a watch. The store is beautiful the lady at the door greeted me and was very…read morefriendly. They have so many brands of watches. They also have a lot of nice jewelry .My salesman Keane Jackson was great to deal with. I purchased the watch I wanted. I have been a repeat customer. And will continue to be a customer.

After over 20 years of shopping at Sergio's buying all types of Jewelry I am still a very satisfied…read morecustomer.

On my Wife's birthday, I purchased a piece of jewelry. My Wife is a very frugal person but…read moreoccasionally is willing to accept a special gift for a special occasion. This took me to Sergio's Fine Jewelers which is located in the Ellicott City section of Baltimore National Pike (Route 40 West). I had a very positive experience working with Carl and also Debbie Myers; I even briefly met the store's owner. We examined the 'estate jewelry' selection, which was quite nice. These are previously owned pieces that are made available for sale. I felt that we purchased an attractive piece of jewelry at a reasonable price. The store also provided appraisal services for insurance purposes. If you are shopping for jewelry, I would recommend that you stop by and review what the store has to offer. The sales representatives were easy to work with, knowledgeable and willing to assist you. Joseph M.

Great little place , friendly knowledgeable staff. Great prices and inventory......!!!!!read more

Walked in for battery replacement. They glanced at my watch and said I needed a special tool to…read moreremove the back and I needed to send it out. I went home and removed it with a knife. #laughable.

Doodes. This place…read moreis awesome. I had been slowly but surely not wearing my watches when the batteries died. Saw awesome reviews for this place and headed out. In less than ten minutes my watches were functional again, and they gave me a discount. Awesome service, competitive prices, no need to go to a fancy jeweler in Towson! So happy. Thanks guys! I'll be back.

So I saw a commercial over the Christmas season for greenmount jewelry that advertised them as…read morehaving a jeweler on site and I took a tri-color chain to have cut into two separate bracelets for my granddaughter's they charged me $ 150.00 for the service when I picked it up and got home it was not made from the chain I bought in but some other cheap chain. This company ripped me of. although I'm a 68 year old church going grandmother on social security I will never go there again.

I cannot say enough good things about this business. I am embarrassed to say we go there mostly to…read moreget watch batteries or minor repairs. They are always so cheerful and pleasant and extremely reasonable. The younger Mr. Kim told my husband that their philosophy is good service for a reasonable price. So refreshing to hear! And that's what they do. I don't wear much jewelry but I look at theirs every time I go in. It's simple and elegant and I'm sure one day I'll buy some, with full confidence in what I'm buying. They are often busy at times you'd expect (lunchtime) and they know many of their customers personally. They've been in business for something like 40 years! They are a find and are small town in the very best way. Highly recommended.

My wife had a vintage silver bracelet repaired (safety chain had been missing for years) Polished…read moreto perfection. We also had a Tiffany's bracelet clasp and new charm installed. Flawless and looks like when it was purchased from Tiffany's yesterday (over 20 years old). Again flawless.m loop Troy Kim and his parents have been restoring our possessions for decades! Love them!!!!

Highly recommended shop! We stopped in to replace the…read morebattery in my dad's Bulova - the gentleman inside was courteous and very knowledgeable. He also informed us that my dads jeweler had incorrectly replaced the previous battery, and therefor broken the watch stem and crown. We left the watch to be fixed (my Dad was visiting from SC), and received a call that SAME evening, informing us it was ready! Pricing was fantastic, but even better, the gentleman sourced the parts, and repaired the watch within 6 hrs! We couldn't be more pleased!

I accidentally dropped my favorite wrist watch, causing the face to shift and display crooked from…read morethe inside. I brought it in to inquire about repairs, and the gentleman was very friendly and helpful. He took time to explain what was damaged and how he would fix it. Luckily, the damage was only cosmetic; I had my watch repaired and battery replaced (at a fair price) within a few days. It looks and works great. Thanks so much!

Don't waste your time unless you're bringing in a Rolex, patek or luxury watches. Not necessarily…read morethe watch shop for the average joe. More of a higher end, I guess caters to their own.

I have bought six watches from Alan Furman. I trust his professionalism. His prices are really…read morefair. I wouldn't buy from any other Watch seller.

Wanda at Smythe Jewelers in Timonium was absolutely phenomenal. From the moment we walked in, she…read moretreated us with genuine respect, patience, and care. She never tried to steer us in any particular direction and instead focused on educating us, answering every question thoughtfully, and making sure we felt confident and comfortable throughout the entire process. I ended up spending well over what I initially budgeted, but I never once felt pressured, only supported. The education and transparency Wanda provided made every decision feel informed and intentional. She is an excellent communicator and truly listens. Most importantly, she made my fiancé feel like a prince, which meant everything to us. If you're looking for someone who is knowledgeable, trustworthy, and genuinely invested in your experience, Wanda is unmatched. We couldn't recommend her more highly.

I worked with Smyth through their online portal.... I got a response from chat almost…read moreimmediately.... they were gracious and answered all my questions. The overnighted my timepiece as promised, without a hitch. The whole process was painless and a pleasure. Watch was fully stickered, warranty cards in place, packaged nicely. Would definitely shop with them again. Highly recommend.

I ca me here during the last 30 minutes of business and they still helped me with replacing the…read morebattery of two of my watches. They were so nice, sweet, and patient! My watches work like brand new! This facility is very professional and I paid $30 for two watches to get the battery replaced. Not a bad deal at all. I highly recommend coming here.

Just picked up my Seiko chronograph that was in for repair: reinstalling minute/alarm hand that…read morehad been dislodged, replacing battery, replacing the rubber gasket that had disintegrated, and removing the gunk buildup around the second/minute hand buttons and crown for smoother operation. The watch was nicely cleaned and scratches seemingly polished out-- all for a fair price. Truly an authorized Seiko repair place with quality persons working who were also very helpful. Thank you for your professional work.

4.15.25 I developed…read morea rash, contact dermatitis, from my wedding ring months ago. I've been too afraid to put it back on. It was time to find a solution so I came to this jeweler to see what my options were. He said that he could put a rhodium coating, which would help create a barrier. The coating generally lasts anywhere between six months to one and a half years depending on how frequently you wash your hands and one's profession. My husband went to pick it up for me and commented how sparkly it was after being professionally cleaned. I've had the ring on for two days so far and have not experienced any skin allergies. (Knocking on wood) Patrick, the owner, is friendly and knowledgeable. He delivered the ring back within the timeframe he estimated. Highly recommend this jeweler for repairs. He also has displays of jewelry for sale.

The center diamond from my engagement ring had fallen out and gotten lost years ago, but I never…read moregot around to getting it fixed; I simply wore the wedding band. Recently, I needed to get my wedding band resized, so I started looking into getting my wedding ring set restored to the original and resized. The same corporate jeweler where my rings came from wanted to charge an arm and a leg and take weeks to fix the rings because they had to get shipped to a different site. Also, the sales associates were trying to get me to trade in my wedding set and buy a bigger ring. I checked with other jewelers, and they weren't being grifters, but they also gave an estimate that was excessive. I decided to visit Kings Contrivance to get an estimate for getting the wedding ring set resized, the prong of the engagement ring reset, and the center diamond replaced with a similar sized diamond. The owner was professional, knowledgeable, and straightforward as he carefully observed the rings and explained what work was needed and why it needed to be done. The owner gave me an estimate that was at least 30% cheaper than the estimates I had gotten. Plus, the estimated completion date was quicker too. He also guaranteed that that was the final price and included all costs, so there would be no surprise fees. I entrusted my rings with Kings Contrivance Jewelers, and he completed the work as promised and within the timeframe (about a week). My rings were resized and the prong and diamond were replaced. The work he did was outstanding. I'm glad that I entrusted him to fix rings that are so important to me. He got both rings looking like new. I highly recommend him and his services. I will continue to use his services in the future.