I called the store to ask if they could match a nickel-sized paint chip for touching up a wall. I…read morewas told yes. I then asked what the smallest container size available was, since I only needed less than a tablespoon for a few touch-ups. I was told the smallest size was a quart. When I asked about the cost, I was told it would be $11. I went into the store yesterday, and they told me the paint chip I brought in wasn't large enough to match. Since my apartment complex purchases their paint from the store, I asked if they could look up the formula and mix a quart based on that information. They were able to do that. However, when they rang up my purchase, the total came to $37 instead of $11. I was surprised and said, "I was told it would be $11," to which the manager responded, "Oh, did you want a sample?" "When I called, I asked what the smallest amount would be to get a paint match. I was told a quart" The manager replied, "The samples are the same size, a quart, but the sheen won't match. Did you want a sample?" I replied, "I need the paint to match the existing walls, so if the sample won't match, I need whatever paint will match." I left with a quart of paint for $37, and felt taken advantage of as I paid and walked out of the store. I'm still upset about it. On the plus side, the two men were both friendly and attentive and focused on providing the correct paint that would do the job, and I must say the paint is a perfect match. However, I felt duped. I was told the nail holes would not be deducted from my security deposit, but because of one faulty Command strip, the one that pulled a nickel size chip of the paint with it, I felt it needed to be touched up in that spot. I don't think my deduction would have been more than $25-$50, and now regret that I didn't just leave without the paint. I resent when I am quoted one price and then charged a higher price...in this case 236% higher than the quote. I have already told several people what happened, and my lesson learned is to confirm upon arrival at the store the quoted price for the product.

Ask for Giovanni, ordered a gallon of paint It was ready…read morewithin minutes. Awesome customer service. For sure recommend this place because of him

Hiring Asia S. for Dunn Edwards' in-home color consultation was the best decision we made! She met…read morewith us and patiently discussed our needs/preferences. Then she visited our home to help us visualize some of her suggestions. This was the key that helped us clear up some of the doubts that we had while we were attempting to choose color schemes on our own. I highly recommend this service! You're going to spend a lot of time and money on home improvement... hire a pro to guide you through the decision-making process and avoid common pitfalls.

They are always helpful and knowledgeable. I am just in there occasionally for touchups, but my…read morecontractor insists on Dunn Edwards. This is the best paint you can buy!

This place is amazing! Great customer service. Will definitely be going back here for future…read moreprojection

I've been coming here for years. They have everything you need to paint. It looks like all the…read moreprofessionals shop here. I only come when I want to change the color of a room in my house. Which is fairly often . the quality of paint is good and the price is reasonable.

Every time I come to this location I receive great service! All the employees have great attitudes…read moreas well. This is rare these days! Selection and value is great. Prices are fair. Very easy to park in front. Employees are very knowledgeable and will help you answer any questions. They also have a dedicated paint recycling drop off program here, but I'd call first to see if they have room. Overall value and experience here is fantastic. This store should be a model on how to run a business... FIVE STARS

Amir was great! He has a huge knowledge of colors and materials needed to get the job done. He even…read morehelped my wife decide between 5 types of white the looked all the same to me. He saved me the stress of having to pretend that I cared about or even knew the difference between pure white, and extra white. And probably saved me a fight and a night of me sleeping on the couch. Thanks Amir.

Stopped by because I'm looking for a UV protective clear paint for an item I just restained that…read morewill be in the sun often. When I entered I was greeted with a cheerful hello! I explained what I was looking for and they showed me the two UV protective varnishes but he explained that they're meant for outdoors and would smell too much for a prolonged time what I need for. I really appreciate his input so now I better know what to look for!

Off The Wall Graffiti works exclusively with Dunn and we are always running in with some emergent…read moreneed. Today our team at Northridge did us a solid! shout out to Mark's team and manager Justin and his peeps - Calvin and Karen! they made it happen!

So far I've been to Catalina Paints in Northridge, NoHo and Canoga all locations are awesome! Very…read morehelpful and always make it happen! They appreciate their customers and I appreciate the Catalina Paint Fam!

I was trying to support a small business by coming here, even though the prices are a little higher…read morethan Home Depot etc. and they are nice enough... that said, RUSHED over there because they said they closed at 4pm - got there close but definitely before 4pm and doors were locked. When they came to the door they said they had already closed everything down and sent me to Lowe's. Appreciate them telling me where I can go, and get that I was cutting it close, but also kinda weird small business practice to close early and send customer to Lowe's on a Saturday? Just be careful and give yourself PLENTY of time.

Top expert service. Kind staff. Knowledgeable. The garden section is like a boutique, a treat to…read morevisit. Nice close parking, not WallyWorld massive parking lot. Also, the staff helps load your car if needed. Also staff is a healthy range of ages, so there is some one for everyone. Good old time classic hardware store feel. Love it!

The service is a one…read more I went about two years ago and was so poorly treated, I don't remember in what way, but I remember every time I drive by that it's not a place I should be going to. A few days ago I needed to get some key copies made so I was nearby and went in. I asked where the key copying was and a guy pointed to the far back corner. I went over there and sat on the chair near the cash register because I was not feeling well, and saw a guy 20 feet away with the sun behind him, he was not wearing a red Ace jacket like others there did, and I asked "do you work here?" His reply was, I've been pretty accurate here, "no I just like cleaning up stuff for fun in my spare time." I was sitting on the chair by the cash register which should be enough for him to say don't sit on the chair by the cash register, I felt that was very rude but perhaps he would follow up with a OK but how can I help you. No. That was all he said and then he continued cleaning up around the key duplication machine for another minute or two before I said that I would like some key copies. He had a short name perhaps three letters? I went and paid at the register, asked a guy if he was the manager and he said yes and I told him what happened. I said someone like this shouldn't be working anywhere, much less at an ace hardware store. If you're interested it did seem that they had lots and lots of supplies and things that one might need, but I think that there could be other better, nicer, friendlier and perhaps cheaper, do your own research, places to go by whatever it is that you might need.

Good people.. great paint. As a contractor, I appreciate knowledge of product and fast service…read more They never fail to please. I highly recommend them.

For a first time home-painter, I'm thankful I came to this location to select paint. Didn't need to…read morewait long before Jose came to assist me with picking stuff out (he was with another customer when I first walked in). He helped me understand the different paint sheens, types of stains, oil vs water based, etc. and was patient and friendly. I ordered 5 different samples and they were mixed up quickly, in and out. Would definitely recommend this location to any customer, especially first timers that aren't 100% sure what they are looking for!