This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

While this facility does not boast the most modern equipment, it is staffed by some wonderful…read morenurses, assistants, and physical therapists. Pros: *dedicated nurses and nursing assistants *goal is to get patients back to self-sufficiency. *wide variety of activities. *most nurses are kind and treat elderly patients with dignity ×any concerns about patient safety or welfare are treated seriously and investigated thoroughly, even if the initial report was a misunderstanding. Cons: *at times it seems to be understaffed, making for long response times occasionally *activity schedule changes daily and this is not always communicated to patients

After a two week stay in hospital for COVID, my mother at 92 years of age, was transferred to…read moreManorCare. Due to COVID, we were not allowed into the facility or to see her for her two week quarantine-totally understandable. We stayed in touch with her by her iPhone. I think I spoke with the women at the desk every day while they patiently answered my questions. Once quarantine was over, she was assigned an occupational therapist and a physical therapist. She started going to the gym and joined in a sort of group social therapy. Before she came home, the therapist, a social worker, & the Home Nurse Association reached out to me to arrange for any extra care she might need after care. All the way home she spoke happily of the people she met, who helped her, what they did. It was an unexpected experience made manageable by the people at ManorCare.

Today two veteran CNAs , one the lead CNA weekdays and another there alot were changing my mother's…read moreunderwear in bed. She is 100 years old and in memory care unit. Come on!!? Two of the three window blinds smack dab in front of the bed and facing a sidewalk were WIDE OPEN!!! GEEZ. CNA 101... respect the resident and close the window blinds prior to undressing the resident!!! Duh!! Moorings Park...this is NOT the first time I have witnessed this. Once at night I was walking around the building and bcz CNAs neglected to shut the blinds for the elderly lady in memory care and shut the bathroom door... she was seen on the toilet. Nice job Chateau CNAs!! Maybe learn to pay attention to details. You have a job at a highly ranked Skilled Nursing Center. And Memory Care residents and their families expect much better.

If all you need is PT, then this place is good. For nursing care, doctor care and aide care forget…read moreit except for the 7am-3pm shift M-F. Thereafter things deteriorate to worse to completely unacceptable . If you have no food intolerances or special needs, the food is all made fresh; but if you do, good luck. They made too many blunders and injuries to list in one month of stay. I left to get home health care regardless of the cost.

I take no pleasure in giving a negative review of Terracina Grand. My father was a resident of…read moreTerracina Grand for over 6 years and it became his home.The last year and a half, the service at the resident level and overall feel of the facility has negatively changed. COVID probably had a lot to do with this, but there is a fundamental shift in compassion at the facility.For context, I have previously written great reviews of Terracina. If you preview reviews, you will note that the majority of positive reviews are a few years old and some are from employees. Dad initially moved into the facility with my mother in 2015.Her health was changing and they decided to relocate to an environment where Dad could get assistance in caring for her.When they first moved in, they loved the facility and bragged to all of their family and friends about the wonderful care they received. As an RN and their Health Care Surrogate, I was impressed and when I first visited the facility, I knew they had made the right choice.Her care was compassionate, the social activities were plentiful and the food was excellent.All of this combined to make the overall ambiance of the comforting. When Mom died, Dad decided to continue living there. In 2020, during the pandemic, I could not visit and the comfort he felt began to dwindle.The Goodman Group (the parent company of Terracina) began actively cutting costs, most likely due to the fact that the occupancy level dropped during the pandemic.The Executive Management changed and Dad began to express concerns about living in the facility.The Goodman Group is a for profit organization. I will agree that the facility did a good job at infection surveillance and control during the pandemic and I appreciated the ongoing communication regarding infection rates. Dad expressed that he noticed a decline in staff morale and many of the regular faces had been replaced.He was becoming concerned about living in the facility and his overall safety.He reported some errors in medications. I was able to get those resolved. Regarding medications, Terracina primarily uses Mother's Pharmacy for their Assisted Living residents. Florida requires "blister packing" for assisted livand Mother's performs this function.It was my experience that Mother's costs were inflated and there were times where Mother's over billed for medications. Many of the new care attendants have very limited English language skills.Combine that with the mandated mask wearing,Dad was having difficulty understanding those charged with caring for him. This was causing frequent misunderstandings and was making him uncomfortable.Notably, state and federal laws require care facilities to employ  caregivers who competently speak the language of their residents. Dad was complaining about the decline of food service, including the quality of the food and food selections, portions of food and the decline of service in the dining room.  In addition to the cost-cutting changes in the facility, the new management began increasing the daily rates during the throes of the pandemic.The new management team is less engaging and not as resident-centered as previous management teams. In lay terms, the warm and gracious feelings had disappeared. Another big concern that came to light during my first visits during the pandemic was the lack of privacy my father experienced when it came to his personal life. All residents in assisted living and independent living have private apartments with locked entrances. At this time, Dad is a widower and had the right to socialize with whom him he wanted. Many of the care staff were actively  involved in giving him advice about his friendships with women at the facility, going so far as to tell my Dad actions he should take. This was distressing for him as he felt his personal life was being discussed and gossipped about. He was embarrassed and felt betrayed by the staff. It was so distressing to him that I  had to have a conversation with Irene Mursoi, the DON, to direct her staff not to be actively involved in Dad's private life.This activity was so pervasive, unprofessional and shocking that I am still shaking my head. This activity may have violated HIPAA laws as some of the discussions the staff were having involved areas of Dad's health care, including his emotional health. By November of 2021, Dad was begging me to move. He stated he did not feel safe due to the constant change in caregivers and nurses and his inability to understand many of the caregivers.His comments combined with what I witnessed, led me to actively begin looking for his new home closer to where I live. Hopefully the few remaining "older" staff can help Terracina become iconic once again. Bonnie McDaniel

I am a resident here for the last 4 months and I am shocked at how awful it is. The food is so bad…read morethat I wish I could show you all the ou have taken before throw out the good. They are by law supposed to provide therapeutic menus for-people who have health problems and so far they refuse todo so. Ihave to pay money to-shop and cook and they refuse to give me any credit for the food that I don't eat. my neighbors got very ill one night and her sugars were over 400 and we waited a half hour and I finally called 911. The nurse came and left. the next day she was stuck in the shower snd buzzed got the nurse snd they never came. do many people have left snd half the staff had quit, you should read all the reviews snd the legal claims they have against them before you think about moving here

We had a positive experience with Heritage. The staff were very compassionate and our loved one was…read morewell cared for. Susan

There isn't a no star option…read more This is a medicaid convalescent center and nothing more. The treatment I received was "below standard" according to my Home Health professional. There were limited rehab beds available upon my discharge from the hospital and I was placed here by default. Post surgery admittance with large wound care necessary. I arrived with an order for it to be changed 2xday. They chose to change the bandage once a day, and one time didn't do it for 28 hours. One night I got up and had fluids running down my leg. They puddled on the floor. An aide came in, saw the puddle, and walked out. I mopped it up with a towel. My arrival was around 7:30 in the evening. Other than my IV antibiotic, I was told my meds would not be available until the morning. The bed was an air bed that didn't inflate. They said they'd fix it in the morning. They did end up moving me to another bed that was not much better. The bathroom was filthy, even a dirty toilet. Under the soap dispenser, the wall had extensive (old) streaks from soap and water. I asked the aid for a commode but she didn't understand. Once it came, I had already soiled my shorts. The commode had rusty legs that shedding rust on the floor. The call buttons are vintage. They sit on your bed. I rolled on it and an aide appeared. I apologized for the mistake. When I did it a second time, she came in and threw the call button, tethered with the bed control, on the floor and left. The next morning I told my wound nurse I was uncomfortable there. She said she understood and they "do the best with what we've got". She had an administrator come see me who agreed they would move me to another room and asked to give them a few days. They really made an effort to clean the new room. The housekeeping director even inspected the work and called the housekeeper back in and pointed out areas needing attention. I question how things can get so dirty and wonder what would have happened otherwise. The new room overlooked a nice courtyard I expected I'd visit. Shortly after being moved in, a parade of wheelchair, walker, and cane based residents showed up and started smoking cigarettes. It was a smoking lounge! I found out later they had designated smoking hours. At a rehab! I was being treated for infection. The place is truly filthy. Some nurses didn't sterilize my picc line before injections. And didn't flush it afterward. One night without my call being answered, waiting for a picc line flush, I walked the whole first floor calling "anyone here? Any nurses?" The WHOLE floor, including going in open offices, the kitchen, and employee lounge. Nothing until returning to my room and seeing 2 staff pop out of a door and laugh at me. I asked them if this way funny and they returned behind closed doors. The nurse then appeared from a door at the other end of the hall with an aid in tow. He said he was doing rounds. All the walking caused my foot brace to come apart. It's to be worn all the time and they had no tools or ability to repair it. Their doctor came to see me Sunday for the first time since arriving Tuesday. He knew I wanted to leave and said he'd sign discharge papers. They weren't able to arrange home services until Tuesday, and I went home. They didn't let Home Health know I had antibiotics being delivered for a 2:00 pm injection so Home Health didn't come until Wednesday, a visit the day after is standard. Fortunately, I had already administered my own IV and was able to do it myself. Not that food matters much to me, the menu and what was served only matched once, and the quality is not good. They had no cream for coffee 3 times during my 7 day stay. They ran out of milk. My wound was worse when I left than when I arrived. I changed my own dressing upon arriving home. After home health care and my own efforts, it's improved substantially. Now I'm anxiously awaiting placement in a suitable rehab. After my first home visit, kudos to Family Home Health Services for taking the initiative to place me in a suitable facility. Rosie and Samantha are truly my life savers. There are some staff worth praising. Weekend day nurse Andrea and wound care Victoria - when she did the dressings. Eboni got me out! This place is truly "bad". DON'T DO IT.

This is a great post Acute care center! The staff are very nice and the outdoor space is great.read more

The current management needs to be trained on how to run a facility, a complete overhaul. Manager…read moreneeds to be Fired immediately!!!!! The place is dirty, filthy especially the showers. The food is not fit to be eaten, especially by SICK PEOPLE. The physical therapy sucks, of poor quality and NO attention to detail. No counseling individuals on what they went through, the cause and how to turn their lives around.

My parents have been clients for a few years now and they have received excellent care. As their…read moreout-of-state daughter, I would like to give a huge shout out to Genny(owner). Genny has been communicative not only with my parents, but with me. Recently, she went above and beyond before, during and after Hurricane Ian. Genny was truly one of my lifelines throughout the devastating event. During the long power outage and lack of cell service in the area, Genny managed a way to remain in contact with me. She always responded to my texts/calls--both night and day. She continued to reach out with sincere concern and compassion for my parents and their situation(even though she herself was trying to navigate the aftermath of the hurricane on behalf of her own family and business). I am forever grateful for my parents' safety. Additionally, I am grateful for people like Genny who remained connected with me during an extremely stressful and frightening time. Thankfully, Genny, her family and her employees were/are safe as well. :) To say "thank you" is an understatement... ;)

My Dad was a client for almost 2 years. Co-owner Cami was very professional and responsive to my…read morerequests. If any situation arose that needed additional hands-on attention, she would take care of it. It made me and my out-of-state siblings feel better that there was someone responsive who we could reach out to any time.

Memory unit and skilled nursing care. All of the members of the care team are very passionate and…read morecaring to these type of clients.

Wonderful facility with a very warm, and welcoming staff. I visited Murinda, who invited our work…read moregroup for a staff meet 'n greet and the food at the event was top notch! This community is very involved with the Naples community, and their hearts show it.

Solaris is a great place to work (and live). The company motto is played out each day- doing what's…read moreright. I truly do believe that this company has the best interest of their residents at heart. Residents are happy and engaged and they are family to all of us :)

Well, I just got out of a 10-day stay at this nursing home which I attended strictly for the…read morePhysical Therapy rehabilitation. It was much less that I had hoped for and even less for what I'd expected. In no particular order I will give details of the horrors you might expect. Keep in mind that for an older person with terminal issues this might have been much better, but I was probably the youngest in the facility and only needed P.T., not nursing. I had a multiple-occupancy room (read semi-private, two patients) that had a TV each but both TVs were controlled with the same coded remote. When I would turn mine off or on or changed the channel or volume level, his would change, too, and vice-versa. It had a bathroom much smaller that any Motel 6 I'd even been in. It had belt-sander quality toilet paper. And there was no shower... only a bi-weekly schedule to go down to the "spa" always with a nurse or assistant who did their best impression of Nurse Rachet (controlling the shower hose, freezing temps, dumping handfuls of shampoo on my hair, all while seated in one of their rolling PVC shower seats. I am not a xenophobe, but when all of the staff speaks loud Creole in your presence and only barely try to speak English when they address you, I find it disturbing and off-putting. The P.T. "gym" looked more like an adult kindergarten, including match-the-shape games. The silicone rubber bands they used for muscle-strengthening made me think that I was in Joe's Garage and Kindergarten. The staff seemed more interested in whistling to 80's tunes or talking about their next meal plans than focusing on the P.T. The entire facility reminded me of a stalog; it took the door code of the day to exit a door to the outside. This might be effective against dementia patients wandering off, but I was clearly with all of my senses and it would have been nice to sit for awhile outdoors listening to the quite sounds of traffic... It took the kitchen/nutrition staff 9 days to finally get my food orders correct. I make the majority of my meals fresh and raw. So instead of blindly opting in for the lemmings' fare of heated canned food, I spent entirely too much time getting them to make me salads and sandwiches. And why are we still wearing traditional hospital gowns? It made more sense back when most of our medicines were hypodermics in the buttocks, but they have got to go. They provide no protection, they never fit, and the ties get knotted up. My assigned doctor was on vacation when I was admitted and never returned during my 10-day visit. Their inter-departmental communications were horrible, with me often repeating the same set of information to many staff members who should have shared it. I hope this will guide you towards selecting a better nursing home/rehab experience than I had.